Home Treats Avis 

Would give zero stars if I could. Have had an extensive list of issues so far and haven’t even received my order yet! Delivery was originally confirmed for Thursday 3rd April. Upon checking the tracking link the day prior to confirm the delivery time - discovered that delivery had moved to Friday 4th April. On Friday 4th April went back to the tracking link and delivery had moved again to Monday 7th April. On neither occasion did Home Treats proactively contact me to confirm any changes.

Rang Customer service to find out exactly what was going on. Was cut off several times, eventually got to speak to someone. Was advised that original delivery date of the 3rd was logged in error on their side. Was then told that delivery on the 4th couldn’t be made because the delivery vehicle had broken down. I explained the inconvenience this would cause, my son has now been sleeping on the floor for 3 days, and asked if a same day courier could be arranged. I was told no.

I then asked why I’d not received any form of communication from the company in relation to these two missed delivery dates, this couldn’t be answered so I asked for a call back to discuss in more detail. I was assured that someone would call me back within the hour.

Received a message through Amazon as this is where I made my purchase from a Home Treats company representative saying I’d not received any communication because of my Amazon contact preferences. I asked why this would impact given my delivery confirmation came direct from Home Treats not Amazon, and that it would be logical to assume any further changes to the delivery would come direct from the Home Treats system and have nothing to do with Amazon. Similarly, I pointed out that my email address and phone number are on the order that Home Treats have on their system so they had the ability to contact me direct via many channels. This message remains unanswered.

It’s also important to highlight that I’m now over 3 days after being promised a call back within an hour to discuss these issues. I am still waiting for that call!

I have now read through the other trust pilot reviews made by customers who have not received their goods on time and find it incredibly alarming that this company appears to be the victim of multiple delivery vehicle breakdowns with unusually high regularity. I’ve read at least three other reviews across various different dates that say delivery wasn’t made because of vehicle breakdown. An unfortunate coincidence maybe? I wish I’d read the reviews here before placing my order. I would encourage others to do their homework before making their decision on where to spend their money.

What a pity I had to give them a star at all. AVOID AT ALL COSTS.
Bought a gaming chair through THE RANGE. Wasn’t happy with it at all. THE RANGE WASH their hands if it… not interested. Deal direct with HOME TREATS. Unfortunately HOME TREATS don’t answer their phone. Over a period of a week I left 3 messages for them to call me back. Still waiting…AVOID HOME TREATS AND THE RANGE

Give a date and stick to it waited in 4 different days no communication 1st delivery that never turned up only messaged after I messaged them given another date then changed again finally wall panels arrived which look good quality tried ringing them over 3 days no answer get recorded message then cut off and even told one message my bed frame would be delivered even though I hadn't ordered one after reading all these reviews why fo b&q carry on using them

Had my bed delivered this morning. Phoned before he was due, which is amazing since I have young children and it was early .. jay bought the bed in for me and made sure it was stable .. 100% recommend

Never again will I order from this company. Ordered a wall slat from them via B&Q and was due to arrive between 18 and 20th March. Kept telling me it will come and it's with the courier. The courier confirmed and so did B&Q that the company did not in fact give it to the courier ONLY the paperwork. So they weren't telling the truth because the courier checked with the local depot to me and absolutely nothing was recieved from home treats. I raised a formal complaint with B&Q and I asked them to investigate the company as it was now 2 weeks since I ordered the item and kept getting lied to about it being shipped. They then sent another wall slat after B&Q spoke with them which came damaged and unusable. Contacter them and they had the cheek to say we can give you 15% off. How can I put a damaged wall slat on a wall, I found this to be disrespectful and unprofessional. Then they said they will send their own couriers to collect the damaged wall slat and send a new one with it. They didn't show up on the day they said they would and the tracking has now changed to 'processing order' from 'Delivery on 31st March between 2pm and 4pm'. It seems quite dodgy and now they have my money and I'm without a useable wall slat. They also don't pick up their phones. By far the worst company I have ever had to deal with and I will never order from them again. B&Q have been contacted again.

Avoid at all costs. Initially told not consulted with the date and time, a different date to initially agreed and between 5-7am!! Yes am. Eventually got through and explained this time was not acceptable then told it would be between 8-6pm. At 0530 two men were banging on the door, woke the whole street with part of our order (headboard) then said it had been cancelled but they needed to leave the headboard and someone else would collect. Later in the day the bed and another headboard arrived but driver said he couldn't take the extra headboard, head office would sort it.
I have never known such incompetence, a chain of about thirty e mails, unable to get through on the phone, live chat that has you holding on for ages and gets you no where, I was told I was mistaken I didn't have an extra delivery!! I've got a box taller than me and absolutely huge stuck in my house. They then said they wouldn't be collecting it I could dispose of it!! How it's absolutely huge, it's no use to anyone as it's part of an ottoman bed base so i couldnt even try and donate it to charity but also why should it be the customers problem? They made the mistake.ive threatened them with trading standards the works and then today out of the blue I've got a notification of a pick up for....headboard and bed!! Let's see how that goes it's only the extra headboard needs collection. I ordered this ottoman bed through Wilko who I will never buy from again. Impossible to get hold of, you e mail and have different people responding all the time who clearly haven't read the history. Never seen such an unprofessional organisation, communication is terrible and completely incompetent.

Awful.
No Communication either via phone or email (customer service team always busy) no delivery update.

Ordered through B & Q verified seller. Item not arrived and no response from team.

Good job paid through PayPal to get money back from this appalling excuse of a company!

Multiple attempts by the company to get this review removed, from complaints about wording to suggestion it’s not about them. Had to answer many appeals to get published. How many other legit negative reviews were published and removed because of these tactics?

Awful company. I ordered a bed from B&Q which was sold by home treats, upon delivery I received the wrong box. I ordered a double bed frame and I received fittings for a king size bed. Parts were damaged inside the box. I proceeded to contact customer service to request the correct fittings, where I was told by the advisor Hussain that it was not their issue and to contact B&Q. After multiple back and forth phone calls the advisor sent me an email to provide photo evidence of their mistake, and swiftly ended to phone call with no clarification of getting this issue resolved. I then received an email stating that the correct fixtures would be sent and received by the next working day and provided me with a tracking number. This was false information after phone calls to their external delivery company of DX confirmed that home treats did not in fact send these parts. I have attempted to contact home treats via phone and email and I have received no response. I have now raised this as a formal complaint with B&Q, requested a full refund and have made contact with the Financial Ombudsman and trading standards for this malpractice.

Under the consumer rights act, these goods are not fit for purpose.

Ordered 2 wall panels via b&q, said dispatched, 4 days later still not turned up, not even dispatched, no answer on customer service, generic reply on email, terrible service from the company!!!

Just had our bed delivered on Tuesday 4th march. Was a little later than expected but the driver (sorry forgot to get a name) was really apologetic. He was very friendly and cheerful and he delivered a great service. Not had chance to put the bed together yet but will leave a review once it's been done.

Ordered 3 wall panels from 2 turned up asked the delivery men where is my other one he said the warehouse had made a mistake, he said this is my second delivery which is wrong. Contacted Home treats they said they will send another one out , got a text from the delivery company saying it would arrive on 10 of Feb, never came.So i contacted Home treats about this,they said it was damage in transit So they said they would send another one NEVER CAME.Still waiting. DONT GET ANYTHING FROM THIS COMPANY ITS A JOKE.

Awful company to deal with. Bought a bed which had 10 bolts missing. They refused to send replacements rendering the bed to
The bin. Thanks Hussain at home treats uk!!

The bed literally has fallen through because of the wooden pieces being STAPLED in like what the hell I want a refund

Pathetic excuse for furniture! Bought a single bed through The Range but supplied by Home Treats. Absolutely shocking, not enough dowels and screws needed to actually build the bed, wood all scratched and scraped and the instructions don't match what you are actually sent. Currently awaiting a response from them and The Range on getting this sad excuse for a bed returned and refunded but reading these reviews i won't hold my breath! Wish I had read before purchasing! Avoid!!!!

bought 2 beds and it is one of the worst pieces of furniture i have ever received.

i purchased 2 beds from this company. it arrived quickly but that is where the good news ends. the instructions are terrible to follow. they are clearly not thought out and are impossible to follow (i have built multiple different furniture before and used to work in a furniture company building flatpacks) some parts of the beds arrived damaged and scratched. but the worst thing is that the pilot holes do not line up with the description so the bed could not be built. took over 2 weeks to get a refund then this company told me that they cannot collect the beds and i have to dispose of them which cost me alot of money so i am now £50 down from this. AVOID buy from a reputable company!!!

Avoid at all costs.
Cannot explain the anger I have with this company.
I ordered a set of chest of 5 drawers.
All the wood came broken ( every single plank) and had marks on. It’s been used before as I can see, written numbers all on the sides of the planks of wood.
They’ve given me wrong instructions also which was for “chest of 4 drawers deep”. I’m disgusted and never come across such a bad company!! Every email I’ve written also hasn’t been replied to. Terrible company.
I can’t send it back because they don’t have QR codes as someone told me through Amazon. I do not have a printer so I can’t take it back without a QR code. DISGRACEFUL!!!!!!!!

Avoid! I very rarely write bad reviews but this was one of the worst companies I have ever dealt with.

We ordered laminate flooring which all arrived badly damaged and very poor quality, these equalled over £1000 so needed to be returned.

This is where it got worse, they never answer their phone and I mean never, you can call it now and I guarantee they won't answer it. They rarely reply to emails and if they do they are 3 days apart. When emailing the company to sort the return we were told different things by different people and asked 3 separate times for damage photos by these different people, we were first told to dispose of the item and we would be refunded, only to receive another email a few hours later from someone else to say we needed to return the items for a refund, followed by another person asking for more damage proof pictures, it's very obvious they don't actually talk to each other in the office.

Then after multiple emails and after repeating the same thing to them multiple times, they eventually agreed to collect the item on the Wednesday but they did not turn up, the next day they sent us a tracking link for collection at 4pm however the email with this link was sent at 4.20pm after the suggested collection time? obviously they didn't turn up then either.

Eventually after i royally kicked of via email they collected it at 8.30 pm the day after however they sent the drivers to the wrong address after being told multiple times of the correct address. The only positive I can give this company is that the delivery drivers were lovely.

Bed delivered yesterday, very happy, it’s beautiful and just what I wanted. Also Tahir the delivery driver was very helpful, I have recently taken ill and he didn’t bat an eyelid when I asked for his help and straight away helped me, even though he was on his own carrying everything. He was lovely, polite and I was so pleased with his service that I emailed the company straight away to say thank you to him.

I ordered wall panelling through B&Q, turns out it's from Home treats uk. It's to a business address that is open from 10am until 5pm. First update I received about delivery was the driver calling last Friday, just before closing to say that he was due to arrive at about 7pm. This was no good as we shut at 5pm so the driver said it should be re-attempted on Monday.
No update Monday, can't get through on their phone line, it eventually just cuts you off. I've rang it several times over the past few days and its the same every time. I then see, after emailing them several times, that the tracking finally updated to say Wednesday between 6am and 8am. (We're open 10am -5pm) but I didn't want to delay receiving my order any longer, so despite the fact that I live an hour and a half away from the delivery address, I have hit the road at 4.30am in order to be at the address for 6am. Now, that I have been waiting here at the delivery address, for over 2 hours, the tracking has just been updated to say between 6am and 8am Thursday!! Sorry but not happening, not leaving for work 4 hrs early again tomorrow. I am going to cancel my order and spend my money else where. Absolutely useless level of service. Very frustrating. Oh and just so you're aware home treats, this £400 plus order was basically a sample order and if we had liked it we were going to buy a lot more of it for this showroom and most likely the one we are soon to open. Never mind, i'm sure there are less incompetent companies that we can work with instead!

Absolutely amazing service, Ordered a bunk bed and mattresses for my children as I am currently in the middle of redecorating there room. Was suppose to be delivered on the 7th and arrived on the 3rd! Tahir the delivery driver was also amazing. Lovely man, and was so helpful.Was also on his own, and carried everything in with a smile on his face which was lovely😁