Home Treats Avis 

Purchased some wall panelling from this company via B&Q. I had hoped B&Q had vetoed their suppliers better.

The order stands at “processing” even though they stated (and it shows on the app) that the delivery is due 27-28th January.. we are now on 29th without any tracking or reply.

AVOID. Both B&Q and this company are taking the piss. Cancelled order as didnt have stock! Was supposed to be a birthday gift! Absolutely ridiculous. Now they have my money. 14 days to process refund. Birthday ruined.

Really nice bed. Exactly what I was looking for. Really easy to put together, the instructions were very clear. What makes this company stand out was their delivery service.
2 really helpful and friendly young men. Probably the best I've come across. They carried all the boxes upstairs for me too.

My wife ordered a small bed side set of drawers.
Not very happy with the quality. One screw has almost through the side panel, the drawers don't fit squarely, and one of the handles came off before even out the drawer in the unit. Poor quality, and is very small.

Ordered laminate flooring through BQ, 3 pks out of 8 had damaged ends do to poor packaging, because we were doing another project didnt complain quickly enough, so ordered a replacement pk, two lots sent both received damaged, No attempt made to pack safely, now been offered a refund for 1 pk, how does that help us finish floor. DO not buy from this store, rubbish service

If I could give them 0 stars I would!! Delivery was over a week late, they then delivered half of the order wrong, haven’t been to collect the wrong item, haven’t delivered the correct items and now apparently they don’t have the stock any more. Save your money and avoid this company at all costs!!

Abysmal service and not even sure they are actually trading. Ordered 4 media wall panels, which when ordering you have to input an address to calculate shipping. Done it all and paid with paypal (so glad i did).... delivery date came and past, then the weekend, so i contacted them by email and 2 days later they replied stating their couriers do not deliver to our postcode ! and they would issue a refund. 2 weeks on and still no refund, they didnt even bother to answer emails so as i said, not sure if they are actually still in business, eventually paypal stepped in and i received the refund. I would urge anyone to never use this firm. Absolutely awful customer service

Don’t order from this company. I ordered a bed from the Range but they use this company and their customer service is non existent, especially if you try to cancel your order, even the Range were of no use.

Where do I start?
Ordered a double ottoman bed for my daughter on the 27th of December via Amazon. It said it was a “prime product” and would be delivered before the new year. 29th i got an email to say it’s been dispatched but the tracking number wasn’t working so I emailed via Amazon to ask for the correct tracking number. I had an email back that stated “the item hasn’t yet been dispatched because they are delivering direct because they don’t want damage during transit” first red flag. Already dispatched but hasn’t been dispatched. Hmm. Ok..: new year passes I sent another email, no response. 4th I sent another email…. No response. Today I emailed again as it now stated on Amazon there’s a delay. I have called and surprisingly no one is available to take my call. I have just received an email stating it’s going to be another 5 days!!!! I’m not happy!! Why say the product is going to be 3 days delivery when you know full well it’s not??!!! It’s not a cheap item either!!! So here I am still without my daughter’s bed. I will update on 5 days IF it turns up. IF.

Highly recommended.

Initial communication can feel a little slow, as Home Treats operate as a third-party seller through B&Q. However, once they take over the service and delivery process, everything is excellent. With a bit of patience during the early stages, communication becomes clear and responsive, and the delivery service is truly second to none.

This company appears to receive some negative reviews, likely due to their different setup compared to most retailers, but our experience was very positive. They are efficient, reliable, and significantly cheaper than purchasing directly through B&Q. Overall, a fantastic service and great value for money.

Bought this bed and was happy with it at first but then the middle leg of the bed came away. The spot ( tack ) weld failed. It is still in the years warranty but no luck in getting it changed.

Ordered panels with an estimated delivery on the 23/12.
Nothing arrived!!! So my builders are not able to fit before Christmas as wanted.

Emailed seller who advised they never sent my order as they did not want it to get damaged in transit. WTF How else do I get it then!!!
Why take my money if you’re not going to send it and why not let me know I’m not going to receive the goods in the stated window
This is clearly an excuse for a poor service.
I’ve just read the reviews and clearly the service this company offers is not fit for purpose and many people are in the same boat.

Ordered panels from B&Q and this company delivered them. The driver damaged my neighbour’s car badly and then ran off without taking responsibility. I’ve reported the incident directly to B&Q. Absolutely unacceptable behaviour, disgusting cowboys with zero professionalism. Avoid at all costs.

Absolutely shocking company
Ordered a bed through B&Q suppled by these, confirmation email received and text message with delivery date for today, took day off work for this, delivery was meant to be between 11am-1pm, nothing arrived tried to contact the number no answer at all emailed no reply, received a email at 4pm to say order cancelled as failed delivery absolutely shocking and still unable to speak to anyone ! Avoid this company

Feels like a scam company. Ordered through B&Q, sent a tracking url for a blank page, have tried emailing and been ignored, phoned their customer service 15 times!!! No answer, going to voicemails saying to email - and when you email they ignore you. Received notification today that it was Delivered Successfully, and then Delivery Failed and then Order Completed. Contacted B&Q (go look at their trustpilot - abysmal) zero help, told me to contact Home Treats and the cycle continues. I’m doing a charged back with my bank and reporting this as a scam. A business with zero customer service and dodgy tracking, not a business i’m interested in dealing with.

Reported to the bank and B&Q conveniently refunded me immediately. Do not purchase from this company and absolutely AVOID them on B&Q

I ordered 4pks acustic wall paneling from b and q 240 cm high x 60 cm wide then I received a email from home treats saying thank you for ordering a bed frame which i hadn't and continued to say when it was coming obviously it wasn't a bed frame but also not the right panels either when they arrived the panels were half the hight they should be i did say to the delivery men it wasn't right but they said it was and left the 4 pks with me only to later phone and say they had delivered the wrong package and then had to bring my order which had holes and rips on the boxes damaged bits on the wood panels big foot prints over the box why anyone would have to walk over the panels surely they should be stored properly in the van instead of getting destroyed before they get to the customer I am very disappointed with the delivery hopefully never ever need to use them again or anyone i know as I find the whole experience disrespectful .

Excellent service answered emails in a timely manor. Ottoman bed bought instructions easy to follow. Well packaged and drivers were lovely respectful and helpful. Could track delivery updates and rang to say they were with us shortly.

Kept in contact with tracking available. Driver very polite all good. Makes a change to be able to track your order for large items

Ordered wall paneling through b & q got email to say it would be here Monday Tuesday never turned up . Obviously this company are very good to take your money , not to bothered about you getting your goods . Will not be using this company again .

If I could give zero stars I would have!!! Placed an order through B&Q and had an email to confirm order and that it would be delivered between Friday - Monday. Monday came and went with no delivery. Having phoned multiple times with no answer I contacted B&Q who didn’t know why it wasn’t delivered and they sent an email to enquire telling me it would take up to 48hrs for a response. I made more unanswered phone calls to then received an email saying the cancelled the order, the day after I placed the order!!! B&Q said home treats do not have it in stock. If it wasn’t in stock then I shouldn’t have been able to place an order in the first place. Now stuck waiting for a refund and out of pocket for decorators!! Avoid this company, customer service is a joke!!