HomeWise Appliances Avis 

Oven delivered with broken glass door and damage to metal frame. Obviously has been dropped from a height.

What a fantastic company, the staff I dealt with were amazing, helpful, polite and supportive, nothing was too much trouble, even when there was an issue with the delivery company, still they were always there and always willing to help.

Good service. After placing order dispatch was quick and very straightforward

It may be some time before this appliance is installed, but so far everything is positive.
HomeWise kept me informed as to date and time of delivery.The delivery company and their staff also performed well.

Communication was great, both in person and email. Thank you.

EDIT: You can see by their defensive and unprofessional response how this company operate - The item was not "unwanted" it was damaged heavily and have photos to prove it, if only i could upload them here, deep hole in the bottom internal of the fridge, hinge damaged, none of which shown on the website and potentially affect the longevity of the item hence the reduced cost suggestion, took 2 weeks to receive a refund which i had to chase. I have reduced to 1 star, please avoid!

Extremely misleading company, be careful when ordering, but I’d avoid all together.

I ordered a beko fridge freezer, which I was happy with the price (£20 less than competitor prices), when it arrived it was battered, bottom had a gaping hole in it, hinges damaged and scratched.

When raising it with them they stated this was a ‘display item’. The Photos’s on their website were stock images, no blemishes shown although they claim it did, nowhere on the confirmation had it stated display model and coincidentally they no longer have any of these fridge freezers on their website.. likely deleting evidence.

Upon further investigation they do sell display models, so playing devils advocate and perhaps I missed this, they do not write this in the title, they use stock images to show as a new item but state in a dropdown description that its display, easily missed when you know the item you want.

I am a savvy person and have attention to detail, If I missed this it’s a clear concealment to trick buyers into paying top dollar for beat up display models, I dread to think how many people have fallen for this and not noticed. Furthermore this is a clear breach of Consumer Protection from Unfair Trading Regulations 2008, a business cannot hide "material information" that would change your decision to buy, Hiding the "ex-display" status inside a sub-menu or deep in the description while leaving the title and price layout looking like a "new" product is a textbook violation.

I offered a compromise of a discount but was refused and collection with refund was offered (something I guess and only reason I’m giving 2 stars). I’ll be reporting to trading standards to prevent this misleading tactic from being used going forward, screenshot evidence provided.

I'm updating my poor review (below) following a very helpful and welcome phone call from Homewise to apologise and explain how the problems may have occurred. Very few firms would take the time to do this so I have upgraded them to 5 stars. I haven't opened the item yet - it's a large extractor fan - but am confident that all will be fine.

(Earlier review):
I'd like to give Homewise a higher rating because their website was good, the price was competitive and the ordering process was straightforward. But the delivery team (Furdeco) was terrible. They kept getting lost (easily done in the countryside), so I gave them What3Words and clear directions by phone. My neighbour also helped them but they were reluctant to come down the hill. When they finally got to our address they refused to come down the lane to the house. Fortunately, my builder was here and collected the item in a sack barrow. If he hadn't been here the drivers would have left the item out in the pouring rain.
I've reviewed Furdeco here on Trust pilot and on Google, and have had a good response and an apology, but Homewise need to address it too.

Very easy and good value .. really nice chap called to explain the delivery

Purchased AEG single oven. Great product at a good price. Really happy with the end result.

Great Price on Fridge.
Delivery took a while but was over Christmas .
Very helpful customer service.

I have bought various appliances from here during the last 4 years and nothing is too much trouble. Everyone is friendly and helpful, knowledgeable about the products you are buying and never pushy. I called in and within 4 hours my new appliance had been delivered and installed . All packing taken away and no delivery charges.

Bought an ex-display dishwasher from this retailer since it was significantly cheaper than 'brand new'. Came well-packaged, on time, and with all instructions, accessories, etc - even the free small pack of dishwasher tablets!
Ex-display doesn't matter for an integrated appliance, and this was 100% perfect condition. A great idea for sales, and we would use this again.

Good communication and speedy delivery,good product at a good price.

Item exactly as described. Very well packaged and delivered promptly. Recommended seller - would buy again. Thank you.

Really helpful with questions about built in oven quick to respond. Arrived quickly and as described. Very happy with purchase and great price, will recommend

The product supplied and the purchase process was excellent. The unit supplied was a graded item and exactly as shown on the website photos.

So why not 5 stars? This item being graded was repackaged for delivery. Who ever did this made a great gob of it. However it meant that it was now wider than a standard doorway. When your chosen delivery partner turn up at my house and realised this they just stood there like the chuckle brothers and said they would have to leave it outside.

Excellent service. Oven arrived within a couple of days, very well packaged and with full instructions and accessories.
Thank you