Honeypot Furniture Avis 

my sofa came today while I was at work, my friend let the delivery guys in. they set it all up for me. it's absolutely lovely! the colour is beautiful, it fits perfectly and I'm super happy! it is slightly overfilled so feels a little stiff to sit on,but hopefully with time and plenty of sitting on, that will ease. it's just what I wanted, I love it!

update 2 weeks after: it's settled down now with the filling, it feels much more comfortable, I absolutely love it. The kids love watching a film all together at night, it's great for fitting 4 of us on, can squish more in too if we have guests.

We’re very happy with our choice with Honeypot. We first came across the brand through an Instagram ad and, although we were initially dubious, we decided to give it a try after reading the Trustpilot reviews. The process was straightforward and quick — within two weeks, our sofa was delivered and assembled. The team was very helpful and responsive, sharing real-life photos to help us decide. Overall, we’re happy with our purchase and would recommend it. Good value for money.

Where do I start. I ordered 2 sofas and everything was fine easy I was happy delivery was on the way. Then the problems started. They use a external company to deliver. They turn up bring in the sofas and because there too lazy to lift them like any normal person they drag them into place and tear up the floor that has only been down a few days
My wife questions this as she had seen what has happened whilst the driver I believe he was called Jacek tries to hide what happened. She points it out to him and he says oh you must have done that before she said its new flooring then he says oh yeah it happens sometimes and get some glue and stick it down. The lack of respect for someone else's property was appalling but then to laugh and take the hickey out of my wife is unforgivable. What a arrogant rude little man makes me wonder if he talks to all women like that or was he having a bad day and just taking out on my wife.
Anyway I reported this to honeypot and they said nothing we can do there a external company we are surprised as they have many good reviews... not today they haven't.
So all in all I have ripped flooring and no one takes any responsibility for it just tough luck mate deal with it and Mr arrogant just gets on his merry way without a care in the world knowing he can do what he wants to your property laugh at you talk to you like a piece of s#£t and nothing will be said. In fact it will be our fault Honeypot furniture are a shameful disgraceful company avoid avoid avoid

I was never able to find a sofa that catered for all my sofa needs and finally found Honeypot! I was able choose the fabric colour and filling to suit what i needed. I was also able to have the sofa i want in the space I want being able to have it made to the exact size. Customer service is great and communication was good. Highly recommend honeypot if you can't find what you are looking and need something so super comfy and bespoke. Thank you Honeypot.

Good afternoon. I want to share my experience of buying a sofa in this company. I ordered a beautiful sofa, everything is great, but when it was delivered, the guys damaged the new repair of the house, which they finished three days ago. To which it was just said, I apologise. After that, I turned to the company where I bought it, to which I was now told that we are not responsible for how it was delivered, so be careful where to order, as you will not be reimbursed for the breakdown!!! 🥲

The delivery team Kaz and Peter were amazing getting my sofa through my flat complex! It was a challenge to get it in but they did all they could and made it work. Excellent service. Thank you for all your help

Do not reccomend this company at all. Now left without a sofa for christmas. Family currently sat in the floor!! Due to miss sales infomation. And then pure lack of communitions.
Sofa was meant to be delivered TODAY. And now not going to be till end of jan/feb!
Absolutly disgusting.
Refund had to be requested. To try and sorce a sofa from else where

I bought a sofa at the beginning of the year, and unfortunately, I’m disappointed with the quality. After just a few months, the fabric started to pill and the stitching began to come apart. I contacted the store, and they sent a technician who said it’s “normal” for this type of fabric and suggested using a fabric shaver. I expected better quality for the price and a more helpful solution from the store.

I bought 2 sofas and within just over 6 months the material under the base cushions has torn and one of the back cushions has started to come apart at the seam.
Don't waste your money on this cheap stuff they expect you to pay out for a ‘furniture inspection’ by a third party and you have to pay the fees. This was not made clear to me during the purchasing process which is as far as i am concerned shocking customer care/service. The only good thing about this company is the delivery service!

Brilliant sofa. Delivered within a week, really firm and durable. Very impressed will buy from here again! Sofa assembled within 30 mins, love tracking updates came exactly on time!

Excellent customer service and super quick delivery, we had spoken with Jessa who helped us with our issue where we needed to switch the sofa from the right side facing to the left side the day before delivery which she helped with and solved straight away, the sofa is super comfy and could not recommend enough.

I saw the sofa i wanted at 1800 pounds, but saw the strap line of "Price Match Guarentee" so i found the same sofa for 1200 pounds, so i sent the enquiry in and after 2 days of nothing.... i recieved an email saying it can't be matched because it's not an approved supplier? It's the exact same sofa and the company is reputable, I checked on companies house, it's a poor excuse and I had the feeling that there was never any intention to price match which is a poor gimmick. The lack of communication from the beginning to the excuse of not on the approved supplier list (which I've requested a copy of) I would say buy elsewhere, £600 saving with the same 5 years warranty!!!

Amazing communication

I purchased the Azzuro Sofa Bed from Honeypot Furniture on finance. From the moment it was delivered, it was clear the product was completely unfit for purpose. Instead of a comfortable seating or sleeping surface, you immediately feel narrow wooden slats beneath a thin layer of foam – it is painful to sit or lie on, and even risks injuring your coccyx or back. While the design looks fine, the construction is entirely unsuitable.

When I reported the issue, the company’s first response was to dismiss it as a matter of “comfort preference” rather than acknowledge it as a fault. This is not about firmness – it is a fundamental design flaw. I had to insist on my rights under the Consumer Rights Act 2015 before they eventually agreed to send an independent inspection.

The Castelan inspector who came to assess the sofa immediately confirmed the problem and literally shook his head in disbelief, saying he did not understand how something like this could even be sold. That says it all.

Their communication has been very frustrating – instead of dealing with the problem quickly and fairly, they kept making excuses and tried to shift the responsibility onto me as the customer, even referring me to Snap Finance when they, as the retailer, are directly responsible for the quality of goods.

My advice: think very carefully before purchasing from Honeypot Furniture. Products may not be “fit for purpose,” and their customer service is anything but supportive.

EDIT: Thank you for your reply, but your response does not accurately reflect the situation.

This is not a matter of “comfort preference.” The Castelan report itself records that “the frame can be felt through the foam” and that this is how the product is designed. That is precisely the issue: a sofa bed where the frame is immediately felt when sitting or lying down is not of satisfactory quality and not fit for purpose.

I exercised my short-term right to reject under the Consumer Rights Act 2015 within 30 days of delivery (22 August → rejection on 25 August). This is a statutory right and separate from any 12-month warranty process.

Your own inspector confirmed the design flaw, even if they classified it as “not a manufacturing fault.” Whether it is design or manufacture makes no difference: the product is unfit for normal use.

I will continue to pursue this under my legal rights, including Section 75 of the Consumer Credit Act if necessary.

Do not spend your money. My sofa has not lasted 8 months ! And they will not do a thing. Stuffing is cheap and has gone flat as a pancake , sitting on solid wood ! Awful company, customer service is appalling!
It’s nothing to them , I’ve saved for a year for this sofa. I now need a new one

Just beautiful. Originally our sofa we wanted went out of stock but we found one exactly the same but even better 'the lora'. This had Storage and pulled out for cozy movie nights too. This was available for fast delivery. We could track exactly where the driver was. The delivery drivers we friendly, respectful and fast setting everything up for us! So far so good. Can't wait to move in and get harry potter on for movie nights in the autumn months!!

I liked that delivery was quick and convenient. However I am unsatisfied with the sofa for comfort.. although it looks nice it just isn’t what you’d expect for a sofa.. it’s hard / very firm. If I could have tried out the sofa before I 1000% would not of bought from this company unfortunately.

Ordered the Logan corner…customer service brilliant and the sofa looks really nice, but it has to be the most uncomfortable sofa I’ve ever sat on, rock hard.

Avoid like the plague!!! I ordered a sofa on their website, described as grey, looked grey in the photos. On arrival it was black/blue! Even the delivery men said it was dark blue! I called them within 30 mins of delivery to say I don’t want it it’s too dark, not the colour as described, it was falsely advertised, the cushion that pulls out to become the sofa bed is a different colour material all together! The mismatch in cushion colours and the colour being black/blue is not ok and doesn’t match anything in my living room. I asked for a swap and can I have the beige please and this be taken back as it’s not what was advertised. I emailed photo evidence and provided plenty of them. The responses were always past 8pm so I couldn’t reply in time to continue communication to resolve the issue. They later then said they can’t see the issue and I am liable to pay for the return and they won’t honour the swap and will issue the refund if the sofa is in the exact condition it was when delivered. This was 2 days after delivery. I have 2 dogs and a child. I have kept the sofa covered to try and avoid damage but with late responses and no clear communication and then trying to tell me I needed to foot the bill for the returns after you can clearly see the sofa is mismatched in colour and is not the same at advertised this is becoming a struggle to keep the sofa from damage. Nearly a week on and I still have the sofa covered, I had to threaten going to the adr for them to even listen! They are sending people round to inspect it even though I provided mountains of evidence to prove my point. That appointment is in a weeks time so that’s another week I need to keep the sofa covered. I have no where else to sit and suffer with severe back issues. I have already sold my old sofa as I knew this was coming. I have been told the inspection will pretty much always go in their favour so not holding out much hope on actually getting this returned and receiving the alternative one in a different colour/refund! But I will be taking this to the adr if it goes that way. This is FALSE ADVERTISING and a clear breach of the consumer rights act!! Then to top of it off customer service is shocking, this matter doesn’t seem urgent to them and they aren’t taking any responsibility or accountability for this issue and trying to make me foot the bill for their illegal ways!! Do NOT buy from these people it’s caused stress and upset. From someone already suffering with chronic pain they are leaving me in a terrible situation.

Im just adding to this as it’s now the 12th August and still no replacement or update. I had the inspection on the 5th August and haven’t heard anything since. Despite the fact I have emailed chasing this twice since the inspection yet no response to be seen. I appreciate the fact honeypot took the time to respond it’s a shame their response is false and I have the proof in black and white to back that up. Since their response they actually emailed back and to be fair to them they were very quick with responses and keeping me updated but that lasted a couple of days and now we’re back to being ignored. The guy who came to do the inspection even said himself the sofa was an odd material and was brown/blue in colour and he also spent a lot of time taking photos of the mechanism of the sofa as there is a fault there too. A week today since the inspection and no communication from them at all despite me reaching out twice.

Cheap and cheerful furniture delivered within 7 days
The delivery guys are really nice and respectful and if you have any issues I found they were resolved quickly with no hassle