We’re very happy with our choice with Honeypot. We first came across the brand through an Instagram ad and, although we were initially dubious, we decided to give it a try after reading the Trustpilot... Voir plus
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Lisez les avis des autres
Good material however just 2 day of sitting on the seattee noticed that the corner parts do turn to get very soft and material looked as it has been stretched out. Take more time or attention... Voir plus
L'entreprise a répondu
I have to start off by saying I never give company’s bad reviews as business is hard enough at the moment but this company really shocked me with there customer service.I bought a L shaped sofa from H... Voir plus
Couldn't fault anything, excellent service knew exactly when it was gonna be delivered spot on , settees are absolutely beautiful , delivery was between 6.41 and 7.41am ,drivers brought them in, remov... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Every house deserves to be made into a home. That means comfort, and comfort means quality – well crafted, well designed furniture that we can offer you at the lowest possible prices. We’re here to deliver you elegant and durable furniture as quickly, cheaply, and easily as possible – everything brand new, well packaged, and brought straight to your door.
Coordonnées de contact
Honeypot furniture, Honeypot Lane, Colsterworth, NG33 5LY, Grantham, Royaume-Uni
- 01476 338771
- sales@honeypotfurniture.co.uk
- honeypotfurniture.co.uk
4,1
Bien
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I got the Windsor Full back 4 seater…
I got the Windsor Full back 4 seater with footstool and the quality is amazing and so comfortable. It was delivered within 2 days and the delivery guys were very sweet and accommodating considering they delivered the sofa at 6.20am. Unpacked and set up and was out within 15 minutes.
4 avril 2025
Réponse de Honeypot Furniture
Thank you for taking the time to leave such positive feedback. We're so pleased to hear that you're enjoying your Windsor Full Back 4 Seater with footstool – comfort and quality are always at the heart of what we aim to deliver.
We’re especially glad to hear your delivery went smoothly. Our delivery teams begin early to ensure we can reach customers promptly, and they’re trained to provide a seamless experience – including room-of-choice delivery, full unpacking, and setup, all with professionalism and care.
We’ll be sure to pass your kind words on to the team – feedback like yours means a great deal to us.
If there's anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Honeypot Furniture Team
Great fast service put it all together…
Great fast service put it all together in place didn't have to do anything great delivery
7 avril 2025
Great service came earlier than…
Great service came earlier than expected which was great delivery was great lads who came were very polite and put furniture in my choice of room and took all packages off
3 avril 2025
Réponse de Honeypot Furniture
Thank you for your kind words! We're so pleased to hear your delivery arrived earlier than expected and that everything went smoothly.
Our delivery teams always aim to be polite, efficient, and respectful of your home, so it's great to hear they made a positive impression and ensured everything was set up just how you wanted.
If there's anything else we can help with, we're only ever a message away.
Kind regards,
Honeypot Furniture Team
Amazing service
Amazing service, ordered sofa on the Sunday received on the Wednesday.. very quick delivery. Sofa looks lovely…
2 avril 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you so much for your kind words! We’re thrilled to hear your sofa arrived so quickly and that you’re happy with how it looks in your home.
Speedy delivery and beautiful furniture are exactly what we aim to deliver – so it’s great to know we hit the mark!
If there’s anything else you need, we’re always here to help.
Kind regards,
Honeypot Furniture Team
Excellent service great delivery…
Excellent service great delivery friendly delivery guys
4 avril 2025
Very efficient overall
Very efficient overall. Great communications. Leather Chesterfields have good build quality.
28 février 2025
Réponse de Honeypot Furniture
Thank you so much for your kind words! We’re thrilled to hear you were pleased with the efficiency of our service and the quality of your Leather Chesterfields.
Great communication and well-built furniture are exactly what we aim to deliver, so it’s lovely to know we hit the mark.
If there’s anything you need in future, we’re always here to help.
Kind regards,
Honeypot Furniture Team
Furniture is absolutely beautiful
Furniture is absolutely beautiful, getting loads of lovely compliments. Delivery drivers were on time and very pleasant, only downside is that they left all the wrapping off sofa's.
31 mars 2025
The delivery men were fantastic very…
The delivery men were fantastic very polite and helpfull, they made sure the sofa was at its best standard before they left, the sofa itself is great quality and very comfortable overall thrilled!! Will 100% be buying from honeypot in the future that’s for sure!
3 avril 2025
Poor Quality Materials and Disappointing Warranty Support
I purchased the Malvi Sofabed Grey Corner from Honeypot Furniture in January 2024, expecting a durable product. Unfortunately, within the first year, the sofa started developing issues—the springs became weak, and a part of the wooden frame broke. It became clear that the materials used were of poor quality.
When I contacted customer service after my 12-month warranty expired, they initially refused to help. Only after leaving a review did they offer an inspection under their 5-year frame guarantee. However, after the technician’s visit, they claimed the damage was "non-manufacturing," meaning they wouldn’t repair or replace the sofa.
For the price, I expected much better quality and durability. If you’re considering purchasing from them, be aware that their furniture may not last, and their warranty support is limited. I regret my purchase and wouldn’t recommend them.
2 avril 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear that you’re disappointed with your experience.
Following your initial feedback we arranged for an independent inspection of your Malvi Sofabed via Castelan Group. This was arranged to ensure a fair, third-party assessment under the terms of your 5-year structural frame guarantee.
In your case, the technician's report concluded the damage was not due to a manufacturing defect, which is why we were unable to proceed with a repair or replacement.
We fully understand this was not the outcome you hoped for, and while we're limited by the findings of an independent expert, we truly did our best to explore every avenue for resolution.
If you’d like to discuss next steps or options for repair at your own discretion, we’d be more than happy to support you with that.
Kind regards,
The Honeypot Team
Lovely sofa
On website it said delivery from 2 days which was what I wanted. Delivery confirmation came through but was for 5/6 days later, emailed company, they replied promptly letting me know that was for local delivery, they offered a refund but I decided to carry on with the order. Sofa delivered by 2 lovely guys who set it up in my room and checked it was ok. Lovely teal colour, looks fab so glad I decided to carry on with the order.
2 avril 2025
2 seater/ 3 seater settees
Couldn't fault anything, excellent service knew exactly when it was gonna be delivered spot on , settees are absolutely beautiful , delivery was between 6.41 and 7.41am ,drivers brought them in, removed protective covering ,put them where I wanted them ,was sat on settees by 7.00am with cuppa , absolutely perfect.
31 mars 2025
Réponse de Honeypot Furniture
Thank you so much for your lovely review! We’re thrilled to hear your 2 and 3 seater settees arrived right on time and that everything went perfectly from start to finish.
Our delivery team will be chuffed to know they made your morning – it’s what we aim for! We love hearing you were sat comfortably with a cuppa by 7am – that’s exactly the Honeypot experience we want for our customers.
If there's anything you need down the line, we're always here to help.
Kind regards,
Honeypot Furniture Team
Good quality and value for money…
Good quality and value for money delivered exactly on time!
27 mars 2025
Azzuro Sofabed
Incredible service, sofa is in great condition, comfortable and exactly what I was looking for. Quick delivery and delivery team were so friendly. Immaculate condition of the sofa and careful. Would highly recommend this service.
28 mars 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you so much for your kind words! We’re so pleased to hear your sofa is everything you hoped for – from the comfort and condition to the overall look and feel.
Our delivery teams take real pride in providing a careful and friendly service, so it's great to know they made such a positive impression. We’ll be sure to pass your lovely feedback on to them.
We truly appreciate the recommendation – it means the world to us!
Kind regards,
Honeypot Furniture Team
I ordered a U shaped sofa which upon…
I ordered a U shaped sofa which upon delivery we realised wouldn’t fit in our lift and as we live on the 22nd floor there’s no way they could carry it up. The drivers were so helpful, professional and friendly. Had to send the sofa back to the warehouse and contacted honeypot. After a few phone calls it was agreed a new, smaller sofa would be sent out for delivery. I could not of asked for better customer service and professionalism from them. A really good company from my experience. They could not of helped me more. Highly recommend
27 mars 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you so much for your kind and thoughtful review. We're really pleased to hear that, despite the initial delivery challenge, our team were able to support you every step of the way.
Our delivery teams are trained to handle situations just like this with care, professionalism and a positive attitude – and it’s wonderful to hear that came through on the day. We're also glad we could arrange a suitable alternative sofa and get everything sorted quickly for you.
Your recommendation means a lot to us – and if there's ever anything else you need, we're always here to help.
Kind regards,
Honeypot Furniture Team
The experience dealing with the sales team was an absolute joy.
The appearance of the weronica sofa bed was great. The delivery team were pleasant, quick to get the bed into the space and set up. The 1 thing to hightlight is the sofa bed is like a plank to sit/sleep on, so very uncomfotable !! Please Honeypot sort this out with the manufacturer, can it be that difficult to make the infil material softer, then it would be a joy to sleep on too.
25 mars 2025
Réponse de Honeypot Furniture
Thank you so much for your lovely feedback about our sales and delivery teams – we’re really pleased to hear the experience and appearance of your Weronica Sofa Bed met your expectations.
We’re truly sorry to hear that the comfort level hasn’t lived up to the same standard. Your comments regarding the firmness of the sofa bed’s in-fill material have been noted and will be shared with our product development team and manufacturer. We’re always striving to improve, and feedback like yours plays a vital role in helping us do just that.
If you’d like to explore any additional comfort solutions in the meantime, we’d be happy to advise.
Kind regards,
Honeypot Furniture Team
Don't order if you need it urgently
With a delivery fee of £99 you would expect next day delivery. But no have to wait nearly 3 weeks just for a small table!
25 mars 2025
Avis spontané
Réponse de Honeypot Furniture
Thank you for your feedback – we really do understand how frustrating delays can be, especially for smaller flatpack items.
We’re currently reviewing our delivery options and pricing structure for these specific cases, with the goal of offering more flexibility and fairer costs where possible. Your feedback is incredibly helpful as we work through this.
If there’s anything we can do in the meantime we’d be happy to help.
Kind regards,
Honeypot Furniture Team
Very good service
I ordered not using the credit option and when I called the order was cancelled and the money was put back into my bank within 48 hours. Absolute perfect service from ordering, after my mistake, to delivery. I was called and delivery arranged to suit us. The delivery drivers were, so polite and once the sofa bed was in our home, after they unpacked it and they showed us how to convert the sofa into a sofa bed twice. Thank you for a great service.
24 mars 2025
Réponse de Honeypot Furniture
Thank you for taking the time to share your experience – we're so pleased to hear everything was handled smoothly from start to finish.
Mistakes can happen, and we're glad we could resolve your payment issue quickly and get everything back on track. It’s also great to hear our delivery team took the time to set everything up and demonstrate the sofa bed – twice! That’s exactly the kind of service we aim to deliver.
We really appreciate your kind words, and if there’s anything you need in future, we’re just a message away.
Kind regards,
Honeypot Furniture Team
Very polite and professional.
21 mars 2025
Happy with it after a while
The sofa looks great. The price was great however it was uncomfortable to begin with. Got used to it now. I wrote 2 star and got offered an exchange. Changed my review now as customer service was good and in the end wanted to keep it.
10 mars 2025
Réponse de Honeypot Furniture
Thank you for taking the time to leave your feedback. We are sorry to hear that you’ve been left feeling disappointed with your sofa.
We want to clarify that we have been actively trying to reach you regarding this order since mid-March, after becoming aware that you were unhappy with your purchase via this review. Our customer care team have made multiple attempts to contact you by both telephone and email in order to arrange a return for you — however, we unfortunately did not receive any response.
We would also like to kindly mention that at no stage did we receive any direct request from yourself to return the sofa. We only became aware that you wished to return the item from this review, which was disappointing given the efforts made by our team to assist you.
As with all orders, we do operate a 14-day returns policy which requires customers to notify us within that time frame if they wish to return their item. Regrettably, as this time has now passed, we are no longer able to process a return for you.
We are always happy to help where we can and do genuinely regret that we have not been able to resolve this for you sooner due to the lack of communication. Should you wish to discuss this further, please don’t hesitate to contact our customer care team directly at hello@honeypotfurniture.co.uk or on 01476 589446.
Kind regards,
Honeypot Furniture
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