Oh, I wish I read these refuse sooner. Because I also was too late to cancel my free trial and now I’ve paid a yearly fee for four accounts, €200+. As you can read at other refuse, they are re... Voir plus
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Lisez les avis des autres
I'm having a bumpy start, but probably it's just me that I'm an old fart compounded with instagram itself that keep flagging "suspicious activity". So, if you are new to the service, keep in mi... Voir plus
L'entreprise a répondu
Hopper HQ was not an expensive software program, so when I was unable to figure out some things on my own, I was stunned to get high-level tech support (training for an amateur!). Isabel walked me thr... Voir plus
I was charged even though I canceled immediately after noticing the renewal, and support (Isabel) just repeated the same “non-refundable” script instead of actually helping. Hopper HQ points to small-... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de marketing Internet
- Agence de presse et de marketing
- Agence de marketing en ligne
- Agence de communication pour les réseaux sociaux
Écrit par l'entreprise
Hopper HQ is a simple social media scheduling and management tool. Built with love to help business win on social 🚀 Visually plan your social content. Create & schedule posts for Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest & YouTube. Autopost to all platforms and post types. Learn and develop social strategies using our in-built analytics, hashtag explorer and best time to post feature. Bulk upload content with ease. Create and manage link in bio. Send your followers where you want and track clicks from social to prove ROI. Hopper HQ is built with love for individuals, business owners, social media managers, and agencies. The tool is perfect for those who want simple social media scheduling and analytics.
Coordonnées de contact
Royaume-Uni
- Mikey@HopperHQ.com
- hopperhq.com
3,1
Moyen
61 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Platform!
Easy, seamless social media posting platform with excellent customer service! Highly recommend!
14 octobre 2023
Avis spontané
Réponse : Hopper HQ
Hi Laurie,
Thank you so much for taking the time to write a positive review. We're glad you're loving Hopper HQ.
Very good
Very good system to share one post on various social networks. Really good!!!
11 octobre 2023
Avis spontané
Réponse : Hopper HQ
Hi Angela,
Thank you very much for your 5-star review. We really appreciate it.
Excellent Social Media Solution
I was looking for a more cost effective option than Hootsuite. Hopper HQ is actually better and much easier to navigate. The Bulk edit and drag and drop calendar are easy peasey.
2 août 2023
Avis spontané
Réponse : Hopper HQ
Hi Dean,
Thank you very much! We're very happy to have you onboard and continue supporting your social media management.
Best,
Isabel
Hopper has made posting for my car…
Hopper has made posting for my car business so much easier. Just add Pictures and a caption choose where you want it to post to. For us it is Instagram and Facebook and then choose when you wanna post it. Its that easy!
Thank you,
Allegiant Automotive
19 mai 2023
Avis spontané
Réponse : Hopper HQ
Hi Nate,
Thank you so much for the review. We're so happy that Hopper HQ has made your social media management easier.
Best,
Elle
Sketchy renewal policy: avoid
The tool is ok - a bit clunky, to the extent that I found myself not using it much, and then not at all.
A year later, I saw a charge on my credit card for recurring subscription to Hopper. They hadn't notified me that the plan was due to renew, so I asked them to refund the charges. They refused to do so.
This is a super sketchy business practice. Legal, maybe. Smart, honest, trustworthy: definitely not.
3 février 2023
Avis spontané
I had purchased flights with Cancel For…
I had purchased flights with Cancel For Any Reason. But when I try to cancel my flights the process has been very painful to say the least. I have been on chat for an hour and I am told they will get back to me within 6 hours. The card was charged on 04/24/2023
24 avril 2023
Avis spontané
Réponse : Hopper HQ
Hi there, I hope you're well.
We're Hopper HQ the social media scheduling tool, not Hopper for flights. Please speak to their customer service for support.
Good luck resolving your issue.
Best,
Elle
We moved over to HopperHQ from another…
We moved over to HopperHQ from another social media management tool and we are really please that we did. The customer service has been exceptional.
27 mars 2023
Avis spontané
As a busy startup founder, Hopper delivers when it matters
As a busy startup founder, I had been searching for the perfect social media management application. Something was always off: either they were too expensive or did not have the features I wanted. Hopper is hands down the best social media management application I have ever used. The bulk scheduling feature is a time (and life) saver.
3 mars 2023
Avis spontané
Great but need Youtube
It really is an amazing system and everything is easy. However you really really really need to make it so we can transfer things to YouTube. If you did that you could up your prices and get more clients.
31 janvier 2023
Avis spontané
Réponse : Hopper HQ
Hi Camden, thank you so much for your kind feedback. We are actively looking into the possibility of YouTube and I'll keep you updated with progress. Best, Isabel
Great customer service and Fantastic tool for small business
Hopper HQ is easy to use and looks like it will be helpful in keeping my social media consistent and growing. I have enjoyed the Hopper HQ trial but wasn't sure if I could afford it, as I am a small business owner, so I was thinking of canceling. Their customer service is fantastic. I was listened to after giving my feedback and the response was friendly and understanding. I was offered a very generous discount to keep me as a customer and I couldn't refuse. Now I'll get to use a great product and see the benefits!
31 janvier 2023
Avis spontané
Réponse : Hopper HQ
Hi Kara, thank you so much for your lovely feedback. We are super happy to have you as a satisfied customer. Please do reach out if you ever need us. Best, Isabel
Hopper HQ is a tech life saver
Hopper HQ is a tech life saver. I love being able to plan my posts over a month from my desktop computer and see how they looked on the feed. Any time I have a problem or question, the Hopper HQ team are on it immediately and the communication is fast and seamless. Thank you Hopper HQ!
27 juillet 2022
Avis spontané
Réponse : Hopper HQ
Hi Caryl,
Thank you very much for leaving a review. I'm really glad Hopper HQ is a helpful tool for you.
Best,
Elle
Isabel is a rock star
I would like to just come on here and mentioned Isabal for being fantastic. She was able to help me with onboarding and a quick demo. I had many issues on my end but her patience and ability to open her schedule on the same day shows me that this company really does care and want to help their customers more than anything. If we end up staying with this program, its because of the amazing customer service provided by Isabel!
19 avril 2022
Avis spontané
Réponse : Hopper HQ
Hi Zain, Thank you so much for taking the time to post such a lovely review. Please reach out if you ever need more help. Best, Isabel
Réponse : Hopper HQ
Hi Kemal,
Thank you for updating your review. I'm really glad we were able to work together to ensure everything was working for you. I look forward to seeing your accounts flourish!
Best, Isabel
Love it ! Have been using HopperHQ for a few…
Have been using HopperHQ for a few years now- easy platform and it always delivers - so good to be able to repeat plan and reschedule posts
14 février 2022
Avis spontané
Réponse : Hopper HQ
Hi there!
We really appreciate you taking the time to leave a positive a review of Hopper HQ, glad you're still enjoying the platform - thank you!
Best, Isabel
Loving the Hopper experience so far.
I'm still on my "Hopper" trial, but I must say I'm pretty smitten. I tried "Later" and was initially quite impressed, but I ran out of credits halfway through the month and they don't allow you to top-up, so I thought I'd give Hopper a try and they haven't disappointed. Hopper allows you to schedule unlimited posts per month and 50 in advance, which is perfect for me. What's more, the customer service team at Hopper is exceptionally responsive and they seem to genuinely care about providing a great customer experience - big shout out to Isabel and Elle for that! If you're serious about taking your social media to the next level, then I suggest you give Hopper a go.
8 février 2022
Avis spontané
Réponse : Hopper HQ
Hi there! Thank you so much for your kind and in-depth review. Best, Isabel
Long time fan and user
I have used Hopper HQ for several years. It is a great help in scheduling and posting my photos. Their support system is amazing.
15 janvier 2022
Avis spontané
Réponse : Hopper HQ
Hi Wayne,
Thank you so much for your kind review. We look forward to helping your social media management for many years to come.
Best,
Elle
Terrible back end processes
Whilst posting process is simple and editing software easy to use - unfortunately when you have multiple brands it cannot cope and will constantly reset and break the connections. Also customer services never responds. We can no longer plan or post using this system, looking to replace with a better option.
13 janvier 2022
Avis spontané
Réponse : Hopper HQ
Hi Phil,
We're really sad to have received the 1 star review from you. We're really sorry you feel this way. But thank you for taking the time to review us and provide feedback.
Please let me explain the frequency of reconnection. Reconnection is necessary if the accounts or their settings are updated natively in their corresponding social media apps. With any changes, the connection with Hopper HQ and the social media platform needs to be refreshed and re-established.
I responded to your colleague yesterday and followed up today regarding the disconnection of the accounts. And checking our direct communication, all queries have been responded to with help and a follow up.
I'd love to get you and the team on a best practice call to ensure that connection remains up to date and ensure when the connection needs updating, it is done correctly. Also, to double check that all support queries have been answered.
I have emailed you directly and look forward to hearing from you and hopefully getting you sorted with your accounts.
Thanks for your time,
Elle
Great program
Great program, totally streamlines our social media post, all in one place, saves us time and money. The best thing we ever did for our social media posts.
8 novembre 2021
Avis spontané
Réponse : Hopper HQ
"The best thing we ever did for our social media posts."
Thank you so much for this review, Carolyn!
This is why we do what we do and continue working to developer features that help you to further streamline your social media marketing.
Super excited to continue working with you and you know where we are if you need anything along the way.
Réponse : Hopper HQ
Thank you for your review, Paul.
So pleased we can help you to win back time and save you hassle when it comes to managing your social media scheduling 🙂
If there's ever anything we can do to help you, please do not hesitate to get in touch with the support team.
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