Hormify Avis 304

Réponse de Hormify

3 févr. 2026

Hello

We’re sorry to hear about your experience and we’d like to resolve this as quickly as possible.

We have requested your information so we can locate the communication and review the charges, but we haven’t received the information yet. Our average response time is under 1 hour, and we respond to all customer emails as quickly as possible.

Regarding the multiple charges: if you were billed more than once, it usually means a subscription option was selected at checkout. This is also confirmed in the original order confirmation, and we send tracking updates plus renewal reminder emails before each scheduled renewal, including instructions on how to cancel.

Please email us at hello@hormify.com
with your full name and the email used at checkout (or your order number) and we’ll review everything immediately and help get this resolved.

Thank you,
Hormify Support Team

Réponse de Hormify

28 janv. 2026

Hi Kerry,

Thank you for taking the time to share your experience. We’re sorry to hear the product wasn’t the right fit for you, and that you felt disappointed with the support you received.

To clarify the renewal charge mentioned in your review: our checkout offers both one-time purchases and subscription plans. When a subscription is selected, the order confirmation email clearly confirms the subscription and renewal cadence, and the follow-up order/tracking email also reflects the order as a subscription.

Ahead of the renewal, a reminder email is automatically sent 7 days before the billing date to the email address provided at checkout. That reminder includes a direct self-service link to manage or cancel the subscription. Our system records confirm the reminder was successfully sent from our side and have provided you with the date/time, as well as proof of this in our email communication. In some cases, email delivery and inbox placement can be affected by mailbox settings or spam filtering, which can prevent an email from appearing where expected.

We also reviewed the account history and did not see any contact from you about the product not working, a cancellation request, or any other issue prior to the renewal being processed.

For transparency, our subscription terms include the following:
• Subscriptions must be cancelled at least 48 hours before the renewal date to stop the next shipment and charge.
• If a subscription is cancelled after a renewal has already processed, that renewal remains active for its cycle.
• The first renewal is treated as part of the subscription commitment once it has been processed, meaning it cannot be cancelled or refunded after the charge has gone through, but future renewals can be stopped at any time by cancelling.

That said, we do want to be helpful and fair — and we’re happy to make an exception in this case by allowing a return. Return instructions have been sent to your email.

Réponse de Hormify

20 janv. 2026

We appreciate you sharing your experience and would like to clarify a few points about how our products and subscriptions work.

Results can vary significantly depending on individual factors such as metabolism, consistency, diet, lifestyle, and underlying health conditions. Some customers may require more time to notice changes.

Regarding billing, certain Hormify orders include a discounted physical supplement subscription, and some also include an optional digital wellness program offered with a free trial that renews if not canceled. Whether an order is a one-time purchase or a subscription is disclosed during checkout and reiterated in the order confirmation and follow-up emails. Renewal reminders are also sent prior to any subscription charge and include self-service cancellation instructions.

Our subscription pricing is discounted to support longer-term use. Under our Terms & Conditions, if a subscription is canceled before the second charge, an adjustment may apply to account for the difference between the discounted subscription price and the standard retail price. If a subscription is not canceled before the first renewal, that renewal is considered part of the original commitment. All future renewals can be canceled at any time.

The subscriptions associated with this order have now been canceled to ensure no further charges occur. Our support team remains available to review any account-specific questions and provide clarification directly.

Réponse de Hormify

20 janv. 2026

Hello Lisa,

We’re sorry to hear about your experience and want to clarify what occurred.

Your Hormify purchase included a 14-day free trial to the Wellness Challenge, which automatically renews into a paid subscription unless canceled beforehand. A renewal reminder with clear cancellation instructions was sent 7 days prior to the renewal. Our system confirms the email was successfully sent, though delivery can sometimes be affected by mailbox filters outside our control.

We did not receive any contact or cancellation request before the renewal, which is why the charge was processed in line with the subscription terms agreed to at checkout. As outlined in our Terms & Conditions, renewals for digital subscriptions are non-refundable once processed.

That said, the Wellness Challenge subscription has now been fully canceled, and no further charges will occur. If you have any questions or need assistance, our support team is always available to help.

Réponse de Hormify

13 janv. 2026

Hello Nancy,

Thank you for sharing your experience. We’d like to clarify a few important points for context. Our subscription terms, including discounted pricing, renewal conditions, and early-cancellation rules, are clearly disclosed in our Terms & Conditions, which are easily accessible from our homepage and during checkout.

The initial order was placed at a reduced subscription price, which is confirmed in both the order confirmation and tracking emails, along with the automatic renewal details. Subscription discounts are offered to customers who intend to continue beyond the first shipment. To protect this pricing model and prevent misuse—such as subscribing at a lower price and cancelling immediately—our terms require paying the difference between the subscription price and the regular one-time purchase price if cancellation is requested before the first renewal.

In this case, no renewal charge or second shipment was processed. The amount paid simply converted the order into a one-time purchase, after which the subscription was fully cancelled, and no further charges will occur. The price to cover is proportional to the supply bought; if you've covered $60, it was a 6-month supply.

We understand that subscription policies can be frustrating when overlooked, which is why this information is clearly disclosed at checkout and reiterated in post-purchase emails. Self-cancelation links are included in reminders about the upcoming charges. We appreciate the feedback and the opportunity to clarify how this works.

Réponse de Hormify

8 janv. 2026

Hello Nadia,

Thank you for sharing your opinion with us. We’re sorry the optional tip prompt felt off-putting. It’s never required and is included only as a choice for those who wish to use it to support the work Hormify is doing. We truly appreciate your feedback and will take it into consideration as we continue refining the checkout experience.