The customer service phone numbers listed on my confirmation either were out of service or had operators that could not help. I called your customer service line over 20 times trying to resolve a ver... Voir plus
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Lisez les avis des autres
Very helpful. Rooms were very clean. The sweet lady at check in was very helpful in getting us a short tour set up. It was an awesome tour with Monica. We felt very safe at the hotel. At the hotel we... Voir plus
Front desk clerk (an Asian man) was wonderful!!! He explained every detail about the hotel, also the shuttle. Very professional. Wish the hotel rates were a little more reasonable.
From start to finish our one night stay was amazing- Michelle at the reception desk was so friendly and responsive as was all the employees we interacted with. I will definitely return and hopefully f... Voir plus
À propos de l'entreprise
Coordonnées de contact
8 The Green, Suite 14857, 19901, Dover, Etats-Unis
- support@hotelcheckout.net
- hotelcheckout.net
4,1
Bien
29 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great stay and friendly staff
12 avril 2026
Terrible customer service
The customer service phone numbers listed on my confirmation either were out of service or had operators that could not help. I called your customer service line over 20 times trying to resolve a very simple problem, and one of the agents dropped my call four times in one day. Another agent refused to acknowledge that I had a reservation.
16 avril 2026
Never received an email confirmation or…
Never received an email confirmation or receipt. Please send if you receive this message.
26 février 2026
People are very kind
People are very kind. Eagerly waiting to help you any way they can. Highly recommend staying here.
3 avril 2026
Avis spontané
We had a wonderful time
We had a wonderful time. The service was top-notch. We will definitely be back.
1 avril 2026
Avis spontané
RUN AWAY from this agency!
RUN AWAY from this agency!
I had a very disappointing experience booking through HotelCheck Out Group. I made sure to select a room with two queen beds—not once, but twice—before confirming my reservation. However, when I contacted the hotel directly, I was told that my booking was actually for a king bed instead.
I reached out to their customer service via email, but they were completely unhelpful and did not resolve the issue. It’s frustrating to carefully choose what you need and end up with something entirely different, with no support to fix it.
I would strongly recommend staying away from this agency. This experience caused unnecessary stress and inconvenience that could have easily been avoided with better service and accuracy.
27 mars 2026
Avis spontané
Great hotel!!
Great hotel!!! Super cute and comfortable and everyone is so friendly
24 mars 2026
Avis spontané
Great location
Perfect hotel to stay prior to our river cruise! Nice accommodations. Friendly and helpful staff!
23 mars 2026
Avis spontané
Good place to stay
Very helpful. Rooms were very clean. The sweet lady at check in was very helpful in getting us a short tour set up. It was an awesome tour with Monica. We felt very safe at the hotel. At the hotel we ate at the restaurant and we got excellent service from Kan Yun.
My only hiccup was when booking I thought it was for the hotel attached to the airport and it was not. It was a short shuttle ride to the “ old” airport. The one at the new airport could not transfer the reservation.
11 mars 2026
Avis spontané
Hotel was easy to get to
Hotel was easy to get to, clean, and the staff was friendly and helpful. Will definitely stay here again.
27 février 2026
Avis spontané
Very nice stay
Very nice stay. Lovely property. Friendly and helpful staff. Spacious rooms and nice breakfast buffet.
13 février 2026
Avis spontané
Very easy to book room without extra…
Very easy to book room without extra unnecessary questions.
27 février 2026
Avis spontané
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