We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Voir plus
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Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Voir plus
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I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Voir plus
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Coordonnées de contact
London, Royaume-Uni
- help@houseof.com
- houseof.com
3,6
Moyen
673 avis
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Lovely design, good customer service but cheap quality
We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is.
After waiting nearly 12 weeks for it to be delivered, the threads on the base of the light would not screw into the wire rods leaving threads on show. We got the light fitted 30 days after it was delivered and houseof did send a replacement so we can’t fault the customer service although we were only offered a discount code for the trouble. However, the second one has the exact same issue albeit not as bad as the first. The light also hangs a little wonky probably because of the bulb placement, and it’s so flimsy! For £300 you would expect a higher quality. We have now paid for two electricians to fit two faulty lights.
We have had a few lights from here over the years but it has put us off ordering again. Based on the faults, how flimsy it is and both electrician’s comments, you might as well get a similar looking one from Dunelm! Safe to say we won’t get the use out of that discount code!
20 août 2026
Avis spontané
Can you please reply to my question on emai
Since you do not reply on email, and there is no other way of contacting you. Can you please reply to my question on email? You need to provide the CE certificate for my purchase.
9 juillet 2026
Avis spontané
Highly recommended
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part of the light, but Alex at Houseof quickly arranged a free of charge replacement for me.
I’m extremely grateful for the outstanding service and the team’s willingness to go the extra mile. The level of customer care I received was truly exceptional, far exceeding my expectations.
A huge thanks to the entire team at Houseof - keep up the great work!
20 février 2025
Avis spontané
Truly outstanding customer service
I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going further than the extra mile to try and resolve my issue. My son broke the special bulb/ shade in our lamp and the team has done everything possible to help get a replacement. I’ll be buying all my lamps here from now on!
19 février 2025
Avis spontané
Great customer service
The design of their products is industry-leading, and their customer service is brilliant. I dealt with Alex Lumen from their customer services team today, and he was extremely quick, friendly and helpful. It's refreshing to receive such great customer service.
27 novembre 2024
Avis spontané
Exceptional customer service
Exceptional customer service. I had an issue with a light I bought months ago (my own fault) and they were so helpful and sorted a solution for me. I'm really so pleased. The quality of their products is amazing too.
21 octobre 2024
Avis spontané
Purchased an outfit last week
Purchased an outfit last week. Nothing has arrived within a week. No reply to social media message or email. Very disappointing
16 septembre 2024
Avis spontané
The £10 coupon promised arrived too…
The £10 coupon promised arrived too late for me to use it. The more you buy from them, the more you pay for delivery. That's nonsense.
11 septembre 2024
Avis spontané
Réponse de houseof
Hi Prakash,
Thank you for taking the time to review our company and products!
Houseof x
Great product
I love the product however I had issues putting it together. I have sent 2 mails to the 'help' e mail asking for assistance - no reply very disappointing. However I now u derstand that neither of my mails were received, so this explains it. Lamp looks great.
3 juin 2024
Réponse de houseof
Hi Jane,
Thank you for taking the time to leave your review, and we are happy to see that everything is sorted.
We have checked our emails and we are sorry to say that we never received any email from your side in regards of this order.
For any future inquiry, please do not hesitate to contact us on help@houseof.com and we will be pleased to assist you with your request.
Many Thanks,
Houseof x
Fantastic quality
Waited a wee while for the Sand Opal Disk well light come back into stock and I was not disappointed. Not only is it by far and away the best looking light I could find for our bedroom in the eaves (the ceiling light is on the angle) but the quality has been excellent.
Actively trying to find other rooms that need a Houseof light fitting now!
30 juin 2023
Avis spontané
Réponse de houseof
Hello Janet,
Thank you so much for taking the time to leave such a lovely review to us!
It means a lot to us, we shall continue with our hard work ethic and creativity.
Best wishes,
Sara
Not workable for US market
Not workable for US market - voltage is wrong, plate to connect with gang box is wrong, and instructions clearly state “indoor use only.” When I reached out, I was invited to return the fixtures but at my cost for shipping.
15 mai 2024
Réponse de houseof
Hi Dylan,
Thank you for bringing your concern to our attention.
We would have loved to offer a free return to you, but it would fall under our policy.
Please, before finalizing your purchase, ensure that you also check the return policy and see whether it's suitable for you and what might be best for you to save you the hassle.
Again our apologies for the confusion, we shall state it clearly that we cannot offer free returns outside the UK and we shall update the instructions for US market too.
If there is anything else that we can help, please do not hesitate to contact us.
Best of wishes,
Houseof x
Réponse de houseof
Hello there,
Thank you so much for your review, means a lot!
Houseof x
Their customer service is excellent
Their customer service is excellent - many thanks Sara for her help in sending out a replacement part so quickly and free of charge.
13 mai 2024
Avis spontané
Réponse de houseof
Hello Sam,
Thank you so much for taking the time to leave a positive review to us.
Love hearing that you had a pleasant experience with Houseof.
We will make sure to pass this message to Sara too.
Best,
Houseof x
Réponse de houseof
Hi Marie,
Thank you so much for your review, means a lot!
All the best,
Houseof x
very good company
5 avril 2024
Réponse de houseof
Hello Richard,
Thank you for your lovely review, we are very happy to hear that, it has made our day!
Many Thanks,
Houseof x
Delighted!
Prompt delivery in lovely sturdy packaging. Beautiful light fitting. Delighted!
18 mars 2024
Réponse de houseof
Hello Alice,
We love hearing that you're enjoying your new lights!
Thank you a bunch!
Houseof x
lovely design and materials
27 février 2024
Réponse de houseof
Hi David,
Thank you for leaving such positive reviews for us!
We love seeing that our customers are very happy with our products.
It has made our day!
Many thanks,
Sara
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