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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

We bought the Brass Opal Disk Ceiling Light. It’s a lovely design but two different electrician’s have said how cheap and flimsy the light is. After waiting nearly 12 weeks for it to be delivered... Voir plus

Noté 5 sur 5 étoiles

Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Voir plus

Noté 5 sur 5 étoiles

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration

Écrit par l'entreprise

houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

673 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(673)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great product

Great product, great service. Very tempted to buy another one.

18 octobre 2023
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Réponse de houseof

Thank you, we appreciate your lovely review. I hope you do!

Noté 1 sur 5 étoiles

We received the bulb and it was…

We received the bulb and it was shattered 😩

24 octobre 2023
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Réponse de houseof

Hi Stephen. I'm ever so sorry to hear about this! Can you please email our customer service team on help@houseof.com? They'll be more than happy to assist and put this right for you.

Noté 5 sur 5 étoiles

Next level customer service / CX

House of, well done you’ve got customer experience totally nailed. Ben was excellent in helping me get a replacement for a damaged (by the delivery guy not house if I reckon) light sleeve and his communication was super helpful and nice, even notifying me that the item had been dispatched. I honestly haven’t received such customer centric support and would hugely recommend this company who are switching things up.

4 novembre 2023
Avis spontané
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Réponse de houseof

We LOVE to hear this! Many thanks for sharing your experience with us and our lovely customer service team. Houseof x

Noté 5 sur 5 étoiles

Great Quality

Slight delay by Royal Mail but both lamps ordered are great quality - in fact liked the wooden one so much ordering another as a gift!

5 octobre 2023
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Réponse de houseof

Thank you so much, that's wonderful to hear x once again apologies for the slight delay of the package.

Noté 5 sur 5 étoiles

Really beautiful light

Really beautiful light. Well made. Nicely packaged. Good instructions.

18 octobre 2023
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Réponse de houseof

We are so happy to hear that! Thank you for taking the time to leave us a review here! xx

Noté 5 sur 5 étoiles

Very helpful …

Very helpful and gave me a discount when I enquirer as to whether I was eligible or not for the discount . Very prompt in communications .

28 septembre 2023
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Réponse de houseof

Thank you so much for your kind words! We're so pleased to hear you were happy with the service provided x

Noté 5 sur 5 étoiles

excellent service

Ordered 2 lights and they were shipped with next day delivery and really well packaged.

Really happy with the lights and the service!

17 octobre 2023
Avis spontané
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Réponse de houseof

Hi Daniel, so glad that you love your new lights! Hope to see you purchase from us soon. Houseof x

Noté 5 sur 5 étoiles

Replacement shade.

My partner recently bought me a beautiful lamp from Houseof.com.
I have a slight obsession with lighting and fell in love with a floor lamp on their site. Unfortunately my son smashed one of the glass shades. I looked online to try and find a replacement but to no avail.
So I thought I'd message Houseof. And see if they could help.
Ben got back to me straight away and said he'd ask the factory if they had a replacement, which they did! And with no charge Ben arranged for it to be sent out to me. Honestly made my week!
Thank you again Ben...you are a star. Definitely recommend this lovely company 😊

9 octobre 2023
Avis spontané
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Réponse de houseof

Hey Suzanne, many thanks for sharing your experience with us and our lovely customer service team! :) I'm sorry to hear about the glass shade but glad the team was able to sort it out for you quickly. We are always here to help! xx

Noté 5 sur 5 étoiles

Excellent selection and fast

Excellent selection and fast, albeit expensive, shipping

14 septembre 2023
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Réponse de houseof

Hi Craig,
Thank you for your sharing this with us!
We are so glad you love our product and experience you have had with Houseof. Sorry to hear that it was more expensive than expected! x

Noté 5 sur 5 étoiles

exceptional design and quality

We bought the simple round wall brass diffuser lights . One word- stunning! The design and finish- look like lights that would be worth 5 x the price. Simple, elegant designs that will stand the test of time. Very happy

9 juin 2023
Avis spontané
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Réponse de houseof

What a beautiful review from you Anna! Thank you so much, it means a lot to us! So happy we could help you find what you were looking for. Houseof x

Noté 5 sur 5 étoiles

Great products

Great products, very quick delivery

4 septembre 2023
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Réponse de houseof

Thank you for taking the time to leave us a review! xx

Noté 5 sur 5 étoiles

Great Service

Great Service. It won't be fitted for a few weeks yet but looks great .I cant wait to see it up

3 septembre 2023
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Réponse de houseof

Thank you for taking the time to leave us a review! Houseof x

Noté 5 sur 5 étoiles

Just simply amazing

I bought several lights and a large chandelier when the company was first setting up. The quality and design were beautiful. I’m a technologist and I couldn’t find a fault the finish was so high spec.
This week unfortunately whilst changing a bulb I dropped the main lamp shade. I emailed asking if I would be able to get a replacement. A swift reply came firstly from Ben and then confirmation from Pamela to let me know that not only could they help but that it had been shipped but they also didn’t want payment and were just simply happy they could help me. Honestly such a superb company who go above and beyond customer service. I cannot rate it or recommend them highly enough. They have restored my faith in humanity. I only wish I needed more lights for my house, if ever I do in the future they will without a doubt be the first place I look. Just simply amazing Thankyou, you made my day 😍

30 août 2023
Avis spontané
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Réponse de houseof

Hi Tracey, and you have made our day! LOOOVE hearing this! I am happy that our customer service agents have been helpful and quick getting you a replacement. We hope to see you purchase from us soon. Houseof x

Noté 5 sur 5 étoiles

The lamp arrived really quickly and is…

The lamp arrived really quickly and is so beautiful. I also had an issue with the delivery address I put in (my mistake) and they sorted it really quickly and efficiently.

20 août 2023
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Réponse de houseof

Not a worry, we are always here to help and I am glad to hear that it's all sorted out. Enjoy your beautiful lamp! Houseof x

Noté 5 sur 5 étoiles

Exemplary

A great company that offers everything you could ask for and then some, if you get my meaning.. hush, hush.
This company saved my marriage.
Jimmy Moonshine endorses this company.
Much Love.

16 août 2023

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