House Of Home Avis 

I bought two tool racks for my shed. They’re available from other retailers but it looks like they come directly from House Of Home and they were cheaper too. Delivery was fine and the racks look good.

It’s a fab coat rack and will look great in the cloakroom of our new property.

Unfortunately my first order never arrived as it was lost in transit, but after contacting House of Home customer services about the order not yet arrived, they were really helpful after checking at their end as well it was confirmed it was lost after it left them they offered either it to be sent out again or a refund. We asked for it to be resent and arrived a few days later. Just what we needed, sturdy and very easy to put together.

Delivery is too slow. Tracking says courier has not received parcel six days after order placed

Very disappointed as I have not received parcel and still have not resolved the issue with seller!

I did get a satisfactory response from the seller and I eventually received my pots set.
I would also like to add that the problem was due to the delivery company.

Very good service came quickly as described.

Quick delivery and product as described. First time purchase and very pleased.

Very reliable and really wanted to make things good!

Seamless experience from the initial order to delivery. Product matched expectations and is excellent value.

ETA 09/11/2022: Just got another message to my request, this time demanding I send video of the issue.

Blown away as I had clarified the issue in writing and already told them that I'd repackaged for return (no mean feat given the pieces and quality of packaging).

If anyone else is experiencing these issues with this company, Citizen's Advice has articles on how to deal with this sort of this (detailing Section 75 of the consumer act and how to start a chargeback claim if you paid by Visa).

If this isn't resolved by the end of the day I'll be requesting a chargeback from my bank and House of Homes can deal with them.

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Sent a return request within hours of receiving the bed. Had to send a second 36 hours later before they replied (Top Tip: don't use the form on the website or there will be no record of you contacting them).

The response for the return request was "did you put it together right?" Firstly, I don't need to justify a second time, let alone a first. The law says 14 days after receipt of the product, no questions. Why wasn't the response "let's get that sorted"?

Secondly, I followed the instructions to a T and used the provided tools, but there's no right way to put together this bed. It's listed as "extra strong" but it's so poorly designed there's no reason to call it that.

The bed connects down the horizontal middle with 2 t-joints and no additional support. It has over half a dozen feet and none of them connect properly with the ground, no matter how many times you adjust them.

It's been 72 hrs since I sent the first request, and still nothing. Really hoping they see this and correct their mistake.

They were really easy to assemble. Perfect for what we needed, really pleased with the purchase.

After spending ages looking for laundry drying solutions, found this product on a well-known DIY website. I then looked up the supplier directly and found House of Home. Great price, delivery within the week. Chuffed :)

Customer service was A Class. Table I ordered had a dent in it. Was a bit disappointed but Communicated it to house of home who offered a discount. Swift reply and pleasant to deal with

I ordered a bedframe from this website as it was retailing at a lower price than others. Delivery was fairly quick, however unfortunately a very crucial part to the construction was the incorrect size. I informed customer services who were quick to reply, very nice, and helpful in contacting the warehouse on my behalf. The part took a week to arrive, which meant that i unfortunately had to sleep on one edge of the bed to prevent the right side with the missing part from falling through. As such, i dont feel that i can rate this experience more than 3 stars. However, the prices are excellent, customer services are very helpful and responsive (thank you Charlotte!), and delivery was prompt, so i'm sure that if i were to purchase from the website again, there would be no problems.

Fast delivery:
I have received the Folding Desk Table In Black Desktop and Metal Frame - 100 x 50 x 75cm today ,which I ordered 3 days ago (it was mentioned to be on stock).
Product:
The product was packed well, has a minor dent on the frame and a scatch on the bottom of desktop but other then that is a great sturdy desk for the price paid.

Fantastic service and the quality of the bed is great. Definitely recommend

Perfect for the job but could do Being a little wider to fit 6in heel but over all very pleased

I bought 2 metal bed frame for my grandchildren. They were easy to assemble and look fantastic in the bedroom. They've had a great thumbs up from the girls.