Howden Avis 189

Buying my new kitchen was very easy with the excellent service from the people at Rochester , especially Eddie the manager, nothing was too much trouble whilst choosing, visiting the office numerous times.
They are always willing to help even months after buying the kitchen, flooring and doors, giving help and assistance on things they really don't have to. Just recently scratches on the flooring made by moving furniture around and advising how to get them out . Excellent after sales service, would recommend to anyone.

Had my insurance renewal quote through. Called to discuss, totally amazing service from Thomas in Cheltenham. He ran through my policy with me, updated sections where required and got me a superb quote that I was happy to renew. Friendly, efficient service exactly how it should be done! Highly recommended for a no fuss or hard sell.

Have just renewed my car insurance via phone with Helen (Newbury branch) who was very helpful, friendly and knowledgable. She explained everything thoroughly, a credit to Howdens

The products are great. The local depot in Hailsham is great, but the accounts department is dreadful. They expect you to pay by card and not a direct debit, yet they do not answer the phones - at any time of the day. I waited over 15 minutes and so sent an email with my bank details, and my email address, which they claimed not to have. No call back, no response. Today I had a Court claim form and waited on the phone until I eventually spoke to someone, who said they never telephone because they do not have the resources! They just take out a County Court Claim. Not the sort of Company anyone can afford to deal with, however good their products are.

Guy in Darlington branch very helpful on the saturdsy
Looked promising when another man phoned on Monday and came on Wednesday to give an estimate." Will have it you by monday"
That was 2 weeks ago .
Still waiting.
Despite several emails and promises. .
Doesn't bode well I'm afraid 😕

Howden it’s most lying company I ever work with . They are a big scam , for every company they register in the ounbushement , but not them . So you can trass them for your right . All of he flooring I received so wet . And they don’t want to take any responsibility at all .

While Rhys, from the Brentwood branch, was very nice and professional the quality of the kitchen and, even more, the appliances, isn't up to standard.

My big recommendation is to stay away from LAMONA, it's a rubbish brand and you will need to replace all the appliances just after a few months.

Would like to say a big thank you to Christina for her professional input in the design of our new kitchen. She was polite and listened intently to our wishes and even suggested a few things we had not considered. A credit to your company.

Every other day I use Howdens in Tavistock, Devon. Howdens products are fantastic but the customer service is what keeps me going back, even for smaller things like caulk and screws. Callum in particular is unbelievably helpful. Outstanding customer service. He always goes the extra mile to help my company achieve what we need. His response time is better than 999. A gentleman with huge potential to drive howdens further on, when his opportunity arrives.

Absolutely amazing customer service at the Kenley Howdens.

Thank you guys.

Just had my kitchen delivered from Grays Essex the guys were very professional and I would highly recommend them

Howden Ascot
Excellent service, good quality. Staff knowledgeable and friendly

I've been incredibly impressed with the team at Howdens in Wetherby. Before ordering, my fitter told me exactly why to use Howdens rather than other well known kitchen suppliers. Everything he said was true, when we needed extra items, they were either in stock or delivered next day, which apparently is far different to other companies who can take days and often weeks to respond, I know this from talking to friends who bought elsewhere! The team are very professional and friendly, nothing is too much trouble. I'd recommend Howdens to anyone.

I needed a copy of an invoice for a kitchen we purchased 10 years ago from Howdens in Honioton. I spoke to Cameron and with a bit of digging he found it and emailed me a copy. Cameron could have fobbed me off but he didn't - and the kitchen still looks good even after all this time. Tx so much

Whilst on holiday in Devon we had a to make a couple of visits to Howdens in Kingsbridge.
From the outset we explained to the assistant we wouldn’t be able to buy from him as we lived so far away, but that didn’t stop him giving us great advice on internals doors and fittings. He made us feel very welcome and nothing was too much trouble despite it being a very busy time of day. Thank you very much!

I was dealing with this particular store on the Wirral for number of years and the last experience is just terrible. So many mistakes which had a financial effect on the job. I have to deal with a head office now and I definitely not going back to that branch. So disappointing !

Fabulous service from Raj at Colindale in visiting more than once to get the plan right and as we wanted it. Very happy with the quality and the installation by our fabulous builders. Delivery was quick and met our schedule, with easy return of surplus bits. Lost a star as we felt a little on the expensive side, but guess you get what you pay for!

Fantastic experience start to finish. Steph at Bromley put us at ease with all the arrangements. Highly recommend.

We had a problem with our dishwasher and we are not the original purchasers as we’ve only been in our property a few months. Howdens Altrincham found all of the details to confirm that we are still in warranty and have arranged all engineer visits and replacements promptly.

Diane in the office was a real pleasure to speak with and made the whole process really easy