Callum of HPI was a great help as a late night order led to me adding the wrong variant of an item. I immediately sent an email as soon as I noticed and Callum responded within 12 hours and had resolv... Voir plus
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Never heard of them before but was looking for a UK supplier of Prusament filament. Turns out that HPI could supply what I needed and slightly cheaper than getting it directly from Prusa. Would have g... Voir plus
Wonderful store. They stock so many prusa repair parts and in the UK so no more silly import times for a replacement otfe tube for me. Baught Silicon socks and they look top quality. Found so many n... Voir plus
L'entreprise a répondu
The tape measure holder product is great - well made, easy to install and so simple to use! Such a time-saver for me to always know exactly where my tape measures are when I'm not using them! Delivery... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HPI Technology is a supplier of 3D printers, 3D printer spare parts, upgrades, accessories and consumables. We aim to provide great value, service and product knowledge.
Coordonnées de contact
Didcot, Royaume-Uni
- hpitechnology.com
Great Service & helpful staff…
Wide range of products at great prices with fast delivery.
2 janvier 2024
Réponse de HPI Technology
Hi Jo,
Thanks for taking the time to leave us a review, especially for the second time! Your repeat custom and feedback is greatly appreciated.
Thanks,
Callum
My first order with this company
My first order with this company. Very happy with the experience, goods arrived on time and well packed.
I hope their range of 3D printer parts and supplies will expand as I would like to buy more.
21 décembre 2023
Réponse de HPI Technology
Mr Butcher,
Thank you for taking the time to leave some feedback and purchasing. Pleased to hear the items were on time!
Range expansion continues to be top priority. We are looking to grow Prusa, Creality and BigTreeTech lines in 2024, plus a couple of extra brands. We're always open to specific products that our customers are wanting to see, so feel free to send in an email if you wish :)
Thanks,
Callum
Easy to order from website and prompt…
Easy to order from website and prompt delivery.
11 décembre 2023
Réponse de HPI Technology
Many thanks for your 5* review and custom.
Regards,
Callum
Excellent service
27 novembre 2023
Réponse de HPI Technology
Thank you for your kind feedback, Scott!
Best,
Callum
Seeking to purchase a Prusa Mini+…
Seeking to purchase a Prusa Mini+ printer a few months ago directly from Prusa in Prague which would be excluding VAT as they would unable to refund UK customs and excise directly - this VAT would be levied by the courier and in some cases , apparently, overcharging of VAT has occurred.
I then discovered HPI Technology - not an official distributor as they themselves assert , but being based in UK would add VAT appropriately at time of sale.
As machines which are ex-stock can be seen immediately on their web-site I went ahead and ordered the requisite Prusa machine with Express Royal Mail 1-2 day. I then wondered if the machine came with a filament runout sensor -on the web page the photo has partially clipped the right hand edge of the sensor so I emailed Callum the MD, and asked if this was so.
I was totally surprised by his reply, apologising for the fact that the web listing wasn't clear and enclosing the sensor in the box at no extra cost, I noticed later that the web page has been amended.
This is superb service in my opinion !
4 décembre 2023
Réponse de HPI Technology
Hi Neil,
Thanks for your review. I do remember dealing with you personally. Not a problem to include the sensor for free. It isn't part of a standard Mini purchase, but as it wasn't clear whether or not it was included on our web shop, it was the right thing to do.
Absolutely correct on the VAT - this is one of the many advantages we're pleased to offer when it comes to Prusa. Couriers also charge, in addition to the VAT, for collecting the VAT. Sometimes not much more than the VAT itself! We will be approaching Prusa in 2024, hopefully allowing us to bring down prices for our customers at the same time :)
Many thanks,
Callum
Royal mail was several days off when…
Royal mail was several days off when paid for express delivery. HPI immediately refunded the delivery fee and asked to be kept up to date. Responses were prompt and product eventually arrive being exact what I need.
Great service, happy printing!
20 novembre 2023
Réponse de HPI Technology
Hi Charles,
Thanks for your feedback and pleased to hear that you were happy with the resolution provided in response to the delivery delay. Absolutely no need to pay for premium shipping if the shipping received isn't premium :)
Best wishes,
Callum
Réponse de HPI Technology
Thank you very much for your continued custom and positive feedback!
Best regards,
Callum
Great stock
Wonderful store. They stock so many prusa repair parts and in the UK so no more silly import times for a replacement otfe tube for me.
Baught Silicon socks and they look top quality.
Found so many new items I've never heard of and will be making several more purchases in the future
11 novembre 2023
Avis spontané
Réponse de HPI Technology
Hi James,
A very kind comment! That is exactly the edge we intend to offer with the Prusa gear - no long wait times and no import taxes, PLUS no fees to pay the taxes that many couriers sting you for.
Pleased to be of service.
Callum @ HPI Tech
Amazing support experience
I bought some silicone socks, they had Prusa ones in stock. Had a bit of a hiccup with delivery, but support was great and very responsive. Thank you.
2 novembre 2023
Réponse de HPI Technology
Evening,
Thanks for taking the time to leave us some feedback. I do apologise for the delay with the courier, but glad you found our response to be reasonable and helpful :)
Thanks for your business.
Callum @ HPI Tech
Great Service and Prompt Delivery
HPI was able to assist with a query I had, and provided prompt delivery of a part that I required at short notice.
16 octobre 2023
Avis spontané
Réponse de HPI Technology
Thanks Jonathan, it was a pleasure to help :)
Best.
Callum @ HPI Tech
Always have the parts I need
Great service. Stock of the most needed parts for my Prusa Mini.
5 octobre 2023
Réponse de HPI Technology
Hi John,
Hope you're well. Great to hear. We are always expanding parts ranges as we grow, and I'm pleased to say that we have also just increased our Prusa Mini range - now stocking the heated magnetic bed kits as an example.
Thanks for your business.
Callum @ HPI Tech
Réponse de HPI Technology
Great to hear, thanks for leaving us a review Phil.
Best wishes,
Callum @ HPI Tech
Great customer service
25 septembre 2023
Genuine Prusa parts with UK postage cost
Thermistor replacement kit turned up fast, and now my printer is fixed.
15 septembre 2023
Réponse de HPI Technology
Hey Thomas,
Great to hear it was as easy as ABC to get your parts sorted from us. We always try to keep the postage reasonable & speedy 👍🏻
Best wishes,
Callum @ HPI Tech
Good store
Great level of stock of obscure parts for 3d printers, reasonable pricing, fair shipping fees and quick delivery. Recommended.
22 septembre 2023
Réponse de HPI Technology
Hi Mark,
Thanks for taking the time to leave a comment and rating. Pleased to hear we had the harder to finds parts available for you :)
Best
Callum
Top customer service. 100% recommended
A carrier issue was met with probably the best customer service response I have ever encountered. I will definitely be looking to HPI for future purchases.
15 septembre 2023
Réponse de HPI Technology
Hi Aston,
It goes both ways - sometimes things do go wrong (and sometimes out of our control!), so your cooperation in our efforts to make it right are always appreciated.
Glad we got it sorted and you trust us for future purchases.
Best,
Callum
Very fast efficient service first time…
Very fast efficient service first time customer will return
18 septembre 2023
Réponse de HPI Technology
Thanks for the positive review Dave - great to hear you were happy with the product & service!
Very reasonable price and fast shipping!
7 septembre 2023
Réponse de HPI Technology
Thanks for your review Edward!
Callum @ HPI Tech
Super-fast delivery,great communication.
27 août 2023
Réponse de HPI Technology
Hi there Nick,
Thanks for taking the time to review us - I'm pleased you found your shopping experience to be a good one!
Best,
Callum @ HPI Tech
Quick delivery
Quick delivery, good communication.
Will happily deal with again & recommend.
23 août 2023
Réponse de HPI Technology
Morning James,
Hope all is well. Thank you for the review and looking forward to serving you again in future!
Best,
Callum @ HPI Tech
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