Home Repair Network Limited Avis 

Everyone I spoke to at HRNL was very helpful and friendly. John Arundale dealt with my case, he was very professional and followed up straight away to help me have my claim processed quickly. Very happy with his service.

Great communication & quick payment. Really good to deal with.

I spoke to John Arundale about the issue today, I felt he gave me time to explain and listened intently, he asked clear concise questions and had a professional friendly approach with a can do attitude, while asking questions I felt he explained the process clearly and used time speak.
At the end of the call I felt valued and had a good outcome to the issue.
John is an asset to your company

Had an unfortunate attempted burglary and doors needed replacing, the insurance company put me on to HRNL to check everything and move the claim forward.
Was dealing with John A, who's done an fantastic job reassuring me and acting very quickly to resolve this.
From start to finish 2 days. Excellent comms and speedy resolution.
Unheard of with insurance companies right?!
Would I use HRNL again?, absolutely!

I had front door veneer damaged. HRNL has found the right specialist quickly, they were informing me about the progress of the process but the most important is that my door looks like new again 🥰
Would definitely recommend.

After storm damage to our Conservatory roof we contacted our Insurance company. They contacted Home Repair Network Ltd who were quick in sending out a surveyor . He inspected the damage and confirmed it was storm damage. John Arundel at Home Repair Network arranged for Window Doctor to carry out the work. The whole process was a success due to the assistance we got from Home Repair Network Ld.

Excellent work. Kept me updated from start to finish. Such a kind caring gentleman who carried out all the work. Thank you

John was great. Excellent levels of communication and a swift resolve to what had been a lengthy claim.

Cheryl was very communicative throughout the whole process and made everything easy to understand!

It was great to have Dianne to deal with the issues surrounding my Auntie's house insurance claim. She was polite, professional and genuine in helping us at the difficult time and was most patient with my auntie who is 97.
Thank you Dianne- great customer service - keep up the good work - thanks Linda

Cheryl handled our claim after a recent burglary and was excellent - efficient, kind and professional. Much appreciated at a time of great stress - thanks Cheryl

My claim was handled superb by Beth,the whole process was straight forward and i have nothing but praise for Beth- many thanks

Quick efficient service, hassle free

Very efficient and professional. Thanks John for handling the claim so quickly.

Simply useless... Appointed by Direct Line to manage our claim. Offer a very low lump sum with zero detail to settle. The offer would not cover the cost of repairs. When asked to provide a breakdown of how this figure has been calculated they simply ignore emails. Local contractors cannot carry out works for the price offered. HRNL will not communicate or reply to my emails requesting more detail. Unfortunately it was not my choice to use them as they were appointed by Directline but if you ever get the choice do not bother with this company

My clam was handled very promptly and I was guided through the process. Everyone I dealt with were very pleasant and helpful. They took any stress out the process. All request for updates or information were responded to quickly.

Excellent from the start. No nonsense approach. Quick, efficient and professional. Thanks very much

Very quick and great service. From the point my claim was transferred to the team to the confirmation of pay out, was less than 24 hours. Thank you

The claim was handled extremely quickly and efficiently with minimal overhead on me. The time from my reporting the claim to agreeing settlement was 24 hours.

We are very satisfied with the way our claim was handled. Everyone involved did what they said they would do and kept us informed. We are particularly impressed with the quality of the work carried out ( removing the damaged kitchen floor and relaying with new boards etc).