HSL Chairs - Ipswich Avis 

We were welcomed into store on our two recent visits and were given the time we needed to make the decisions about our new furniture order. All of the team were extremely friendly and knowledgeable. We were offered refreshments and were not pressured into making a decision. The whole shopping experience was calm and we felt like we were getting an individual service and the team truly cared about us.

Today my Husband took me to look for a adjustable bed, he a looked on his own all around our area, and thought HSL provided the quality we needed.
On arriving at the Ipswich in Ravenswood District Centre I was impressed with the way the shop was set out, felt like someone's home rather than a shop,very pleasant. The Ladies who cared for us were all super nice and friendly ,not at all pushy or condescending, thanks Marie,Lucy and Emma.

How I wish other stores would produce such a warm, friendly and accommodating service. All questions were answered truthfully and backed up
We are now waiting for them to actually construct our chosen bed / headboard, which means it has not been stored in warehouse for ages!!! Thank you for giving us a lovely experience.
Looking forward to a good night's sleep in my new adjustable bed!!!

My wife and I visited the Ipswich store. We were served by Marie who was friendly and knowledgeable. She guided us through the buying process to a most satisfactory outcome.

Ipswich Store.
Excellent service.
No pressure.
Absolutely friendly and pleasant staff
Sheff the manager sorted us out with all our queries.
It was a pleasure to be a customer.
Lucy and other staff are great

I entered this store in Ipswich, Ravenswood, the ladies, Marie and Sonia, were amazing, they knew how to help me and guided me through everything, so friendly, brilliant service. Well Done, highly recommend.

My mother and I visited the Ipswich store last weekend and on entering were very warmly greeted by Emma and Lucy. We were looking for a specialist chair for mum who is now in her 90’s and who has very specific requirements. They went through the specifics of particular chairs after taking time to talk to mum and listening to her needs. They made suggestions and helped mum with certain chairs explaining why one may be more suitable over another. They made us feel very comfortable and relaxed and there was a no pressure or hard sell. Mum found her ideal chair and comfortably sat for at least 30mins with tea and biscuits enabling her to get a real feel for the benefits of the chair she was in. There was a vast range of materials to choose from and chair specifics that we could pick from and the after sale service was also explained leaving us feeling very well supported should there be any issues in the future. This was such a refreshing experience and allowed us time to thoroughly consider all our options for what is an important investment aimed to help improve mum’s quality of life. Mum is really excited to take delivery of her new chair and that is thanks to you both.

Visited Ipswich store where Sonia and Marie could not have been more helpful in assisting us in our choice of new furniture. They were attentive to our requirements and helped guide us to products that met our needs

Marie was so so sooo helpful and had such great customer service. We were able to get what we wanted and was given so much information. Ordering was so seamless! Thank you so much Marie & merry Christmas again!

The process of selecting the furniture was very good assisted through the process by Marie who was very helpful patient and considerate

From placing the order to delivery I found all representatives of the company extremely polite and helpful.

The two delivery drivers, Martin and Leon, delivered the sofa bed with care and efficiency with good humour.

When we walked into the shop we were greeted by the manager, Sheff, with a 'Hello darling!' which nearly made me turn round and walk out. I am not his darling. When I was trying to choose between sofa or chairs, he was extremely pushy and almost had the order form filled in before I had decided. He really pushed me into ordering something which I realised was wrong when I got home so I phoned to change the order. Luckily this time I saw the 2 assistants Marie and Sonia who were very helpful and helped me to change the order and found me a sample of chair material etc. But then again the Manager pushed in and invaded my space as we were going through the order with one of the girls. After changing the order I have been extremely pleased with the chairs I finally chose and the delivery, but the customer service from the Manager was appalling.

Our experience with HSL from walking in the showroom door to sleeping in our new bed has been excellent. The showroom staff were friendly and knowledgeable. What they told us about after sale happened all within the time scale
Our bed was delivered with the time scale and delivered and fitted by 2 very friendly and efficient young men
Apart from a new bed being in the bedroom you wouldn't have known they been. Thank you all for your friendly experience will shop again at HSL.

Lucy along with rest of the staff at the Ipswich store were absolutely great.We were served tea and biscuits along with all the necessary details regarding the set that we were looking for,nothing was too much trouble.Thank you for the excellent service.
Jon and Carol from Essex

Excellent service from friendly, knowledgeable and informative staff. Marie was extremely helpful and we were delighted with the service we received from her. I would recommend this store to anyone.

Welcoming,helpful staff with good knowledge of
product Purchased a chair with good guidance from Emma and Michelle.

We were very impressed by the friendly reception by Marie and Emma of the sales team at the Ipswich showroom. We were given time to make our choice and decision without being hassled. When we asked for information we were dealt with in a most friendly and informative manner and our questions were answered in detail. We were even given tea and biscuits !

We were kept in touch ftom when we ordered. Told it would take up to 8 weeks and it arrived in 6. Andy and Wayne were brilliant even in the awful weather. Very pleased thank you

I recently visited the Ipswich store with my 80 year old Mum who needed a riser recliner. The three staff available were incredible. They asked meaningful questions to assess mum's requirements. They were exceptionally well trained and used expert knowledge to advise her. They work closely with an occupational health specialist which gives them valuable insight. They were patient and took a genuine interest in her. They all had excellent interpersonal skills.

Great service,from start to finish.The ladies at the Ipswich store on the 27th of July were extremely helpful and friendly.The chair was delivered today by Jack and Martin who were also very professional.

I spent 3 hours choosing my recliner. The company kept me up to date with my purchase. They phoned me a few days before delivery to arrange a date of delivery. I was phoned 15 minutes before the delivery to let me know they were almost here. Jack & Martin a big thank you for your kindness.you are both amazing people.