Delivery team Paul and Numan were great but have to wait yet again for a “technician” (from another firm) to come (some time!) and fix the 2 elevator kits to these over priced and not as comfortable... Voir plus
Établissement
Changer d'établissementAmsterdam Way, NR6 6EP Norwich, GB
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Lisez les avis des autres
The service by Michelle was exemplary - could not have been better. We had time and space to try chairs; ask questions; clarify; great tea and biscuits!! The process was clear, open and honest. We ca... Voir plus
Hayley and the gentleman that came with her couldn't have been more friendly or helpful! They made every step of the process so easy. I purchased the chair they showed me that afternoon from rhe Norwi... Voir plus
We were welcomed at the HSL store in Norwich and immediately put at our ease. The assistant listened to what we had come in to see and directed us to it but suggested it was possibly not the best choi... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
À propos de HSL Chairs - Norwich
Écrit par l'entreprise
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Écrit par l'entreprise
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Coordonnées de contact
Amsterdam Way, NR6 6EP, Norwich, Royaume-Uni
4,8
Excellent
89 avis
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a quick response to my first contact
a quick response to my first contact, and a visit a few days later. My lovely consultants brought lots of information, and spent time with me to help decisions. They brought 2 chairs for me to try, and then returned two weeks later for me to try other chairs to confirm my decision. Order made - now awaiting new furniture !
8 juillet 2026
We had a very pleasant visit to the…
We had a very pleasant visit to the Norwich HSL store. We were greeted at the door by Hayley who cheerfully and knowledgeably showed us around the types of chairs we were interested in, explaining all their features.
We had never been to a HSL store before but found the welcome and service very good indeed. The cherry on the top was that amongst all the chairs, we found a more modern looking style that will fit our home perfectly.
7 juillet 2026
Avis spontané
Great pleasure to deal with Hayley and Liam
Made to feel very welcome and given plenty of time to explore and to decide.
Hayley And Liam from Norwich office were delightful and really helpful considering my parents elderly had not bought any new furniture for a while.
Altogether a great experience. Thank you.
9 juillet 2026
Avis spontané
First class service by sales Lady…
First class service by sales Lady explained everything
23 juin 2026
helpful and informed staff
helpful and informed staff, who arranged a home trial of a riser recliner chair. As my husband cannot get out at the moment because of a fractured pelvis, it made choosing the right chair easy. Outcome - within a day we had the chair we urgently needed. I can't speak highly enough of the service provided
29 mai 2026
The lady selling us the chair was…
The lady selling us the chair was extremely helpful and knowledgeable she made the whole experience very enjoyable.
3 juin 2026
Very efficient service from order to…
Very efficient service from order to delivery. Also quality furniture
28 mai 2026
My home visit
Jane and Liam arrived promptly and were both friendly and efficient when demonstrating and patient when I was choosing from the good number of fabrics available.Jane was most helpful when I asked her advice and Liam was very clear in demonstrating the recliner.I was not hurried in any way and the whole procedure was carefully explained.Both had a good sense of humour and clearly are a good team together.It was a delight to meet them.
26 mai 2026
Avis spontané
Excellent all round service
Having had an excellent experience when ordering a new sofa as previously reviewed, delivery and installation were equally as good with a friendly team from Yorkshire delivering to Norfolk.
28 février 2026
Very friendly staff
Very friendly staff, good display of all the choices, dog friendly staff, good advice and prompt service.
6 mai 2026
Flexible sales
I thought that I was unable to buy because the cover’s for quick delivery did not match my room but the demo chair was perfect and after a request I was allowed to buy that one despite it causing difficulty, because that was the one on the van. I am absolutely delighted with it. This is the third HSL in our family and we are all reaopleasef with them, and I amso pleased with how the wine colour fits perfectly with my decor. It is also extremely comfortable.
1 mai 2026
Wonderful service.
From my first enquiry right through to the delivery of my beautiful new HSL chair the people that I have spoken to have been so polite and helpful. I appreciated the home visit where I could try a chair that they brought and measurements were taken to ensure that my chair would
be comfortable and suit my needs. Well done to all involved.
8 mai 2026
Avis spontané
Brilliant service from Hayley & Liam
Hayley & Liam from HSL Norwich were brilliant helped my elderly parents measure up for comfortable chairs with perfect measurements. Had the patience of saints. My parents got two chairs perfect for each of them.
100% recommend to anyone.
6 mai 2026
Avis spontané
Home visit by HSL to demonstrate reclining Chairs
Had a home visit by HSL to demonstrate reclining chairs for my elderly mother in law. Hayley & Liam from the Norwich branch conducted the visit. They where on time, polite, friendly and a great help to my mother in law. The chair was great just what she needed. Hopefully the delivery will be as efficient as everything else has been with HSL. Bit of advice for HSL, your advertisement for a 50%+/- discount for your furniture items is very misleading and obviously does not apply to reclining chairs for the elderly. Many thanks Hayley & Liam.
29 avril 2026
Avis spontané
Great service
I was able to try a chair out in my own home, to browse the catalogue and examples of furnishings in my own time. My questions were answered fully and the visiting team (Hayley and Liam), were amazing. They were very kind, friendly and helpful. I could not have asked for more.
9 avril 2026
We had a Stressless chair delivery…
We had a Stressless chair delivery recently. The delivery guys Paul and Jon were top notch. Very polite and friendly. Put the chair where needed and no mess. Excellent courteous service. Thank you
16 avril 2026
Avis spontané
Good job all round from order to delivery
Paul D and Jon did a great job at delivering our chair. Efficient and friendly. Thank you. Excellent service all round.
16 avril 2026
Avis spontané
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