Amazing customer service! From the first visit to look around to the final visit to place an order the staff in the Thurrock branch have been patient, friendly, helpful and considerate. When you wa... Voir plus
Établissement
Changer d'établissementUnit E5, Lakeside Retail Park, W Thurrock Way, RM20 1WN Claremorris, West Thurrock, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Was looking for a recliner to make dads last few months comfortable. We were welcomed as soon as we went in but with not pressure or insistence ( I hate it when salespeople continuosly pester you... Voir plus
Was greeted by Sam and Brooklyn. Fantastic team. Went through everything with me thoroughly. Tea and water provided. Ended up buying a chair. Lakeside Thurrock store 5 star service.
I took my disabled brother to find a rise and recliner for his specific needs. We had a very nice welcome by a young man from Leeds, asking what we were looking for, was it a specific item. He showed... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
À propos de HSL Chairs - Thurrock
Écrit par l'entreprise
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Écrit par l'entreprise
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Coordonnées de contact
Unit E5, Lakeside Retail Park, W Thurrock Way, RM20 1WN, Claremorris, West Thurrock, Royaume-Uni
4,6
Excellent
26 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing customer service
Amazing customer service! From the first visit to look around to the final visit to place an order the staff in the Thurrock branch have been patient, friendly, helpful and considerate. When you walk in the store to look around a member of staff will approach to ask if you need assistance and then leave you to wander around, no pressure or ghosting your every move. After eventually deciding on my chairs I've walked away feeling happy and confident of my choice.
Thank you Brooklyn & Sam for your help and patience.
30 septembre 2026
Avis spontané
Recliner for dads decline…
Was looking for a recliner to make dads last few months comfortable.
We were welcomed as soon as we went in but with not pressure or insistence ( I hate it when salespeople continuosly pester you, these guys didnt ).
The chap who dealt with us ( may have been Jack ?) was really knowledgable and extremely helpful.
The chair was delivered in 4 days.
Absolutely excellent service all round, I thouroughly recommend these guys, from start to finish exemplary.
25 septembre 2026
Avis spontané
Awesome service
Was greeted by Sam and Brooklyn. Fantastic team. Went through everything with me thoroughly. Tea and water provided. Ended up buying a chair. Lakeside Thurrock store 5 star service.
30 septembre 2026
Avis spontané
Special thanks to Brooklyn in Lakeside…
Special thanks to Brooklyn in Lakeside branch, he gave us great service. Really took care of us, spent a lot of time with us. No pressure to buy or upsale. Would recommend. Looking forward to receiving our chair in a few weeks. Thanks again!
15 août 2026
I took my disabled brother to find a…
I took my disabled brother to find a rise and recliner for his specific needs. We had a very nice welcome by a young man from Leeds, asking what we were looking for, was it a specific item. He showed us all options and sizes of chairs available to suit my brothers needs,all sorts of extras under no pressure only to what he needed for him.
He was very kind and considerate in every way,when made our experience very pleasant
11 août 2026
We met Sami in the Lakeside store and…
We met Sami in the Lakeside store and he was really lovely and helpful. Found our perfect sofa and cannot wait to take delivery!
11 juillet 2026
Excellent Service
I cannot fault the level of service provided by Lisa at the Lakeside Thurrock store. When I was unsure as to what colour to go for Lisa was more than helpful in assisting, enabling me to make the right choice.
The delivery process also went smoothly keeping me informed of timings.
Would definitely recommend.
14 août 2026
Avis spontané
Brooklyn was absolutely amazing
Brooklyn was absolutely amazing. I initially visited to look at buying a sofa bed and returned two or three times with friends, speaking to different members of staff. Every time I visited, Brooklyn checked in with me and was consistently friendly, helpful and attentive.
I eventually returned with a friend, who bought the sofa bed on the spot. I cannot say enough about how brilliant Brooklyn’s service was. I really hope he receives the recognition and commission for the sale because he genuinely earned it. As someone who runs a business, I know great customer service when I see it. Brooklyn is a real credit to the company.
15 août 2026
Avis spontané
We visited Thurrock/ Lakeside store
We visited Thurrock/ Lakeside store. What a perfect and professional service from Sami. Straight forward, 10/10!!!!!!!!
Thank you so much!!!!!
We couldn’t ask for more ☺️
10 août 2026
Avis spontané
Helpful member of staff
In browsing mode so popped into HSL Lakeside to look at sofas. Was pleasantly greeted by Kamile who showed me a few options for consideration. She was helpful and knowledgeable, taking time to ensure I received the right information to help me make an informed decision going forward. Thanks
10 août 2026
Avis spontané
Really helpful and informative staff…
Really helpful and informative staff above and beyond. Beautiful show room full of quality furniture which gave us the confidence to place an immediate order
18 juillet 2026
Professional and friendly service with…
Professional and friendly service with respect given to my elderly relatives who were making the purchase. No pressure to buy was exerted and they were given all the time they needed to decide. Hence they made 2 purchases of which they are very pleased
23 juillet 2026
Exceptional helpful staff
The staff were very helpful and knowledgeable about what I needed and very friendly they really couldn't do enough for me
I would highly recommend going to them for any special needs you may have
21 juillet 2026
Went into the new branch at Thurrock…
Went into the new branch at Thurrock with my mum who needed a new riser recliner chair. Julie and Lisa were very helpful and friendly and nothing was too much trouble. They let my mum try out several chairs and they made her feel at ease. They didn’t rush her and it was a very pleasant experience.
16 juin 2026
Avis spontané
A relaxing experience with no pressure to buy
My daughter & I were welcomed by Julie & Laura.
We were offered a cup of coffee and biscuits which I found relaxing. I have specific health needs but nothing was too much trouble for them to find a suitable recliner chair for me. I tried three chairs before finding the most suitable one.
We spent two hours in the store with no pressure to buy. So a good experience all round.
I now look forward to delivery of the chair.
16 juin 2026
Really high quality services
Really high quality services. Thank you lots Kamile
6 juin 2026
Avis spontané
We were incredible pleased with…
We were incredible pleased with Kamile’s help. She was really sweet, patient and polite with us.
6 juin 2026
Avis spontané
Service and assistance from staff
21 mai 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.