If your seller using Hubbed, you best not choose that seller or good luck getting your package on time. Spot owners can simply refuse to accept packages and drivers simply will not care. the busines... Voir plus
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Lisez les avis des autres
After printing label, I dropped off my parcel at the Morris Street Compounding Chemist at Innaloo on a Sunday and even though the Aus Post section was not open, the lovelly attendant at the chemist ac... Voir plus
Hubbed.com.au never delivered my parcel. Three emails below I received in that order: 1. We have delivered your JB Hi-Fi parcel which is available for collection at our Service Hub 2. Team... Voir plus
Parcelpoint (Hubbed) - STAY AWAY FROM THIS COMPANY - TOTAL DISASTER AND ONLY EXIST FOR THEMSELVES Have been a delivery point on behalf of Hubbed for more than 10 years. Initially, good company, ea... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PARCELPOINT is redefining last-mile delivery with sustainable pickup and drop-off points—giving you smarter, more flexible choices. Powered by HUBBED.
Coordonnées de contact
37 Nicholson St , 2041, Balmain, Australie
- marketing@hubbed.com.au
- hubbed.com.au
2,6
Bas
225 avis
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N'a pas répondu aux avis négatifs
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Not working with the same pin
30 mai 2022
Avis spontané
My code is invalid
4 mai 2022
Avis spontané
Pin generation was really easy and…
Pin generation was really easy and straighforward
31 mars 2022
Avis spontané
Super 👌 fast and easy 👌
28 février 2022
Avis spontané
Needlessly convoluted way to do something simple
Needlessly convoluted way to do something simple, no information is provided on the "sorry we missed you" card about where to pick up your parcel, you have to wait until they send you a text message later on despite tolls' website not saying that and saying the card should have the directions.
Then when you turn up to the parcel locker you need a pin, but were never given one, so you have to use a little qr code and input your tracking number to get the pin, but that doesn't work either, so you have to call up to get the pin while you stand awkwardly in a 7/11.
Why not just put the pin in the "the parcel is ready to be collected" message? And why not simply tell us where it's going to be and roughly when on the card?
The idea is great, the execution is rubbish
7 février 2022
Avis spontané
Réponse de PARCELPOINT
Hi and thanks for your feedback. It's disappointing to hear that the system didn't work for you as expected. The process is generally seamless with no delays. Rest assured that 95% of the time the process is easy and straightforward. We have taken note of your experience to identify where the process may have failed you.
The pin did not work
25 janvier 2022
Avis spontané
Very poor system
Very poor. I have an authorisation to collect a parcel for my son. No-one needed to see it despite what you said. Then I logged in at the parcel collection machine (in our 7/11 store). I followed the prompts and had to 'pretend' I was my son. Then it wouldn't connect with the server so I had to ring your support desk. Then I had to login and get a PIN again. Finally, after about 10 minutes, it yielded my parcel. Simple thing to do, but you've made it very complex. You need to do much better than this.
17 janvier 2022
Avis spontané
Réponse de PARCELPOINT
Thanks for your feedback. The usual process only requires a PIN to get your parcel as the login section is only for couriers to use. Unfortunately the server error message was caused by the fact that the team had to reboot the whole locker system in order for you to be able to open the locker. We will ensure that the team communicates this to consumers in future.
Easy to follow for a first timer
23 décembre 2021
Avis spontané
Réponse de PARCELPOINT
Hi Ricki - thanks for the feedback. Have a great holiday season!
If I could rate zero stars I would
If I could rate zero stars I would. Item was taken to a 7/11 collection point but was never sent a pin. Registered to get a pin - incorrect or expired. Contact the service number only to be directed back to Toll. Till advised they have sent 10+ emails to Hubbard support to have this sorted with no success
I still don’t have my parcel since 23/11/21! This is ridiculous and a complete lack of support. All I get is everyone referring me to someone else and no one can help
All I want is my parcel!
11 décembre 2021
Avis spontané
Réponse de PARCELPOINT
Hi there, so sorry that you've had such a negative experience, this isn't our usual standard and would like to help rectify this for you. We have sent you a separate email to get more information. If you could please reply with your full name, preferred contact details, your consignment number and the name the parcel was addressed to and we can help sort this out as soon as possible.
Trying to contact this company and…
Trying to contact this company and cannot get through to anyone. Can someone contact me !!!! DHL tracking says it’s been left at 7 Eleven then when I rang it said the HUBBED website is down so they can’t see if it has been dropped off or not as it still said it was with the courier. I’ve had no text or communication regarding the pin. I just want to know where my parcel is !!!! And if so the PIN number !!! Especially something being sent from my family back home in the UK as it’s so sentimental. It’s absolutely ridiculous!!!!! Asked for it to be dropped outside my house by DHL and couldn’t be because it needed a signature and instead gave it to this company to put in a locker ?? Doesn’t even make sense
23 novembre 2021
Avis spontané
Réponse de PARCELPOINT
Hi Meg, thanks for letting us know. We've sent you a separate email to get more information from you so that we can help you find your parcel. Can you please reply to this email with your consignment number, the name on the parcel and the location where DHL says it was dropped off along with your preferred contact details so that we can get back to you?
Terrible experience
Terrible experience. When I opened the box there was someone’s package inside and not mine.
I’ve been waiting for this package for 1 week (calling everyday to understand what it has been happening with my package) and finally when I receive the msg with my PIN, I open it and what is there is not mine. Where is my package?
23 novembre 2021
Avis spontané
Réponse de PARCELPOINT
Hi there and thanks for your comment. We'd be happy to help you find your parcel. This is a very strange circumstance and we'd like to help you find your parcel. Can you please reply to the separate email that we've sent you with your email address, the consignment number from your carrier and the location from which you picked up your parcel? Thanks and hopefully we can get to the bottom of it.
Réponse de PARCELPOINT
Hi Tradd, thanks for your feedback. This is disappointing for us to hear and we'd like to look into this further to find out why the pin failed so that we can fix it as soon as possible. We have sent you a separate email - if you could please reply to that with the following details 1) the location where your parcel is 2) your consignment number 3) your email address so that we can contact you. thanks, the HUBBED team
Terrible
I drove to pick up my package which I missed yesterday, was told the pin was invalid due to a mistake with the courier and that I’d have to wait for the depot to fix the issue which will take 24 hours before it can be fixed. And even then I wasn’t given a guarantee of redelivery. Compare this to Australia Post where I walk to the post office, give them my ID and walk off with my package. Abysmal service.
29 octobre 2021
Avis spontané
Réponse de PARCELPOINT
Hi Matt, thanks for your feedback regarding PIN issues with the courier. We will pass this on to them. HUBBED locations are set up to provide extra security for consumers to give them peace of mind that their parcels are safe. In this instance, the issue was with the carrier which is out of the HUBBED agent's control unfortunately, all they can do is follow the process and inform the consumer what that is. To get your matter resolved, it would be best to reach out directly to your carrier.
Great option to collect and appreciate…
Great option to collect and appreciate my parcel still be available for collection 7 days after attempting to deliver
18 octobre 2021
Avis spontané
Réponse de PARCELPOINT
Hi Karyn, thanks for much for your review. Glad you had a great experience with HUBBED.
No Service from Hubbed!!!!
I ordered a package online back in july and still havent recieved it.
I rang the collection point, and they have said that they have my name on the list from july, but there has been no delivery or collection.
Website does not work and there is no one to contact from this point......
Dissapointed & still waiting for a response....
17 octobre 2021
Avis spontané
Réponse de PARCELPOINT
Hi Kathleen, Thanks for letting us know. We have sent you a separate email via Trustpilot to get more details. If you could please respond with your consignment number (if its an eBay parcel please provide the eCP number) as well as the location that it was meant to be sent, outline which website you were on and which area of the website that wasn't working, would be really helpful so that we can investigate thoroughly and hopefully find your parcel. thanks!
Website does not work - associated with Couriers Please
In trying to contact them, Two of the fields to be filled in are not accepting any text - the phone number and the subject. Then it will not allow you send a question.
I have tired on my phone, and on my iPad. It seems anything and anyone to do with 'Couriers Please' end up very frustrated and disappointed. Suggest to avoid them and all companies associated with them entirely as they never do what they say they do.
17 octobre 2021
Avis spontané
Réponse de PARCELPOINT
Hi Jennifer - thanks for raising awareness of the form error. We have tested it from our end and there seems to be no issues. Just to clarify, was it the CP website you were on or the HUBBED website? We have sent you a separate email via Trustpilot to get more information to see if we can try and resolve the form issues. If you could please reply confirming which website you were on and also any error messages that you received when you tried to enter your data in the fields would really help us.
totaly underwhelming service
Toll Curiers,
What a dissapoitment finally got my delivery only after ringing them made a complaint. I brought headphones from the Goodguys, I let them know what happened cause they claim 2 day delievery. They where not impressed. The driver didn't knock on the door as asked just put the form for pick in the letter box. I was assured it would come today I was amased it did the driver was pissed said here in your deliverer from the other day. Terrible service aviod at all costs
7 octobre 2021
Avis spontané
Réponse de PARCELPOINT
Hi Tracey, TOLL use the HUBBED network to drop off parcels and just to clarify, our network is simply the end point for the parcel. Any complaints or feedback regarding the actual delivery of your parcel you will have to take up with TOLL as they are a separate entity from HUBBED. Currently, there are extremely large parcel volumes due to Covid influencing an increase in online shopping, all the carriers are experiencing delivery delays. As this review is for TOLL and not for HUBBED, it would be great if you could either delete it or update your review to give a star rating to your instore parcel collection experience so as to make your review more accurate. cheers, the HUBBED team
The locker can’t open due to server…
The locker can’t open due to server error and have to call and then have to hold the line for 20 min with no response. Disappointed
30 septembre 2021
Avis spontané
Réponse de PARCELPOINT
Yes, that is a disappointing experience. This is a rare situation as the lockers are well maintained and rarely fail. However a server error could mean lots of different things which would include problems with your internet connection, which would be out of our control. It's always best to get the location to ring on your behalf if you're having problems accessing a locker as we don't have a consumer support line. Hopefully your next experience will be better as we hate to disappoint.
Terrible experience with the parcel…
Terrible experience with the parcel collection machine, it simply doesn't work
22 septembre 2021
Avis spontané
Réponse de PARCELPOINT
This is disappointing for us to hear that you had issues with the parcel locker. We have sent you a separate email just so that we can get more details about the location so we can resolve the issue. If you could kindly reply with the details of the location that would really help us in improving the parcel collection experience for everyone.
for someone not familiar freight…
for someone not familiar freight movements i found much of the forms confusing
9 septembre 2021
Avis spontané
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