PARCELPOINT Avis 

I selected HUBBED parcel pick up agent (a pharmacy in Coburg, Vic) for an eBay order. My parcel was returned, allegedly, as I didn't collect in time. I've received no notification of this action. Pharmacy agent can't tell me when or who collected. Impossible to speak to anyone.
HUBBED agent pharmacy could care less. Could not show me anything but a blank screen to confirm my parcel was returned "to eBay" is what they told me. Bar code in my eBay notification email apparently can't be scanned by the scanning device. I think I've been conned. Use Australia Post Parcel collection in store or its parcel locker.

Parcel has been I'm there sorting centre for four days....still waiting...

Very bad service
Lost my parcel which was very expensive.not answering my emails , poor customer service.
Very frustrating

1) We received a message from CouriersPlease that nobody was home when delivery was attempted. This is incorrect - we were at home all afternoon and our apartment house phone was not called at any time during the afternoon.
2) The message (and tracking site) also said that we would be contacted (within 24 hours) with a collection point and a PIN number. This was incorrect as we were not contacted until lunchtime on 16 Dec when we were told that the parcel had been delivered to the collection point. The message also said that we would receive an SMS message with a PIN number. This PIN number was never received.
3) I used the website link embedded in the email to go to the Help link for "I didn't receive an SMS with my PIN number". This only gave me an error 404 (page not found).
4) I eventually found my PIN number when logging on from a computer.
This has been by far the worse experience I have had from a 3rd party courier and I will be reporting this to the supplier.
...and a PS: five hours after their message to tell me that they had delivered the package to the collection point (and three hours after I picked it up), they finally sent me an SMS with the PIN number. Very unimpressive.

Parcel has been with hubbed since 2nd of December. Today is 13th and still no update other than be patient. I'll remember to tell my granddaughters that because it's their birthday present. Birthday tomorrow.... Ooopps sorry no present

DO NOT USE HUBBED!! Dropped my parcel off on the 18th November at a Hubbed location. Today almost 4 weeks later and it hasn't been picked up and returned to seller. I've contacted them via their contact form multiple times and no response. Finally got someone on their chat feature and still no update! I wouldn't trust this company with any goods! It's virtually impossible to contact them and provide any assistance. Now I'm without the items returned, and $71.92 paid for them plus $8.99 for Hubbed service!! I AM NOW OUT OF POCKET $80.91 I WILL BE REPORTING TO CONSUMER AFFAIRS!!!!

Paid to book a return delivery and they never came to pick up the parcel, and when I emailed them they gave a vague answer saying they would pick it up between the next two days and then didn’t. They stopped replying to my emails, so I can only assume that they’re not willing to resolve the issue. I’m also disappointed in the online store Iconic for not putting pressure on the designated service they use to do the right thing.

My parcel was delivered to the wrong location. I keep receiving emails telling me to collect the item which is 2.5 hours away. I have contacted Hubbed dozens of times requesting item to be sent to the correct delivery address and am either ignored or I receive a generic reply reminding me to collect the item. Disgusting. I am now without my parcel and my concerns are being completely ignored. Appalling and I will be taking this further.

I chose a HUBBED location as a delivery option for 2 eBay orders (on the same day otherwise I'd have known better). They rejected both parcels, and now they're being returned to sender. Massive waste of everyone's time. Would not recommend, it's just not worth the risk and inconvenience.

Very quick and efficient service. Always friendly.

Friendly, experienced customer service. It was fast processing experience.

Very bad! My return was scanned in at Parcelpoint 4 days ago, but when I check tracking it shows STILL THERE! Either they don’t update tracking (so why have it?), or parcel hasn’t moved (so why not?). I wish I’d pay bit extra for Aust Post, who are SO reliable!! This PP/Hubbed mob used to be good 2yrs ago, I wish I’d read the more recent reviews on Trustpilot/Product Reviews, they’re all 1star with similar stories - parcel never turned up!

Absolutely disgusting customer service at Chirn Park News Express. Made me pay to print $3.65 then said I had to go away to stick the label on or pay for tape. I will never go there again. These days it's not unreasonable to expect not to have to physically print yourself Aus Post do it so why can't you?

My order was for a special occasion, while tracking my package could see it had been received 2 weeks earlier by courier company and not delivered. will never ever use Hubbed again. STAY CLEAR OF HUBBED

Easy system to use and good instructions. Dropped parcel off at One Stop Kirrawee and received email receipt almost immediately.

If your seller using Hubbed, you best not choose that seller or good luck getting your package on time. Spot owners can simply refuse to accept packages and drivers simply will not care.
the business concept sounds cool, but horrendous execution.
updated 15 Oct 2024: contacted their support, hoping to redirect my parcel, waited another 10 days just to be told they returned to sender. at this point no one will ever know what happened to my parcel

There could not be a worse courier service than hubbed. Paid for two return labels which didn't work when I went to the drop location. No phone number or customer chat to contact them on. Customer support is non existent.

It was quick and easy parcel drop off and the lady who served us was nice and friendly