Hug Boilers Avis 

DO NOT TAKE A SERVICING PACKAGE!
Annual servicing has to be booked months in advance,
day of servicing engineer can't start his van. Servicing re- booked. This time the engineer phones in sick. Asked for refund.......no can do! Servicing re-booked.
Can't wait to hear the next excuse!!

Had several quotes and opted for Hug.
(1) No hidden extras, everything included in the quote.
(2) A home visit with a gas engineer to discuss choice of new boiler, and a full survey regarding the refit. Also arranged a date of our choice for the refit.
(3) A local Gas Safe engineer (Craig) installed the new Viessman boiler. All aspects Craigs work could not be faulted. It was a long job, and after he had finished (apart from the new boiler) you would not know he had been.
(4) A qualified Electrician fitted the new Thermostat.
agin no fuss or mess.
(5) Hug dealt with all registrations including Gas Safe, and all warranties, plus a 5 year annual service with Hug.

My initial conversation with Jason was helpful. However a few mix ups with the installers. Mistakingly still went ahead. 3 years ago. In Feb 2026 had issues. Told to call the office. Call never returned 3 times. Called local boiler people who said call worcester bosch as have 10 year warranty. Worcester bosch said it wasn't fitted correctly. Still no response from hug boilers. So altho under warranty they wouldn't fix it. Had to call plumber again. So cost me £300 to correct it . Worcester bosch then fixed it. But without heating and hot water for 2 weeks!! Not happy at all with lack of help from hug. Would not use them again!!!

All very good from start to finish can't thank these people enough, a big thanks to Chris who sold me the Viesmann and yeah up to now a very good boiler not pushy and was courteous all the way through, also Craig the fitter another nice fella and Paul the spark brilliant oh and not forgetting the ladies on the other end of the phone very polite and top job!!! I would give hug Boilers 10 outta 10 and would recommend these people all day.

Every thing was done and sorted without any fuss or mess

I’m very impressed how the whole process went.
From the telephone enquiry, survey and the installation was all done and dusted with in a week. When completed I received the Viessmann 10 year warranty and the gas complaint certificates. I would recommend Hug anytime.

AVOID, they are absolute rubbish at installing viessman, they have left me 4 times with a broken boiler, DO NOT USE THEM

All good up to your 5 year service plan then they want cash but the sting in the tail is you only get 4 years service and it’s like that with them all they say, avoid or don’t take out there plans as it’s a con and they answer with the usual rubbish thinking the customer is stupid, pay for 5 get 4 no matter how the company dress it up

2nd time I have used Hug Boilers and again I have been impressed with their service and aftercare.
Salesman explained each stage and dates and they did what he said would happen on the dates. I will use again.

I received a competitive quotation on line for a quality boiler.
The office staff were then easy to deal with and were supported by a quality installation engineer.

We had a new boiler fit 9 years ago. The installation was really good. It’s been perfect ever since had the service done by them every year. But this year they let me down not turning up to do the service Excuses so unfortunately I have to go else where for my service. Which is a shame after good service all this time.

I have been let down on 4 occasions in the last 2 months, for the annual service on my boiler, which was purchased and installed by HUG

Poor communication, poor response, poor resolution, poor customer care

Very good service no hassle no pressure Jason the sales guy was brilliant
Very good price
Paul the engineer who fitted the boiler very good clean and tidy answered any questions arrived on time *****

poor and incomplete installation.
poor Health and Safety standards.
poor after care service.

The website was easy to navigate, and ordering was straightforward. Had my boiler replaced and fitted by Luke a couple of days ago; he did an amazing job from start to finish. Really took his time setting me up with the Viessmann and the wireless thermostat app. There were issues connecting to the apps on iPhone, but it connected more quickly on Android. My current boiler was leaking but just about working, and installing it was delayed due to difficulty finding an engineer qualified to work on LPG boilers, which was further hindered by adverse weather conditions (Luke was snowed in). My only negative, hence 4 stars, was the poor communication: I never received an email confirming my purchase, and I had to chase up to see what was happening. That said, I have a lovely new boiler, which was cost-effective and installed excellently by Luke. Luke was knowledgeable about the boiler, friendly and super helpful. Thank you again, Luke!

We had a new boiler fitted in between Christmas and New Year due to ongoing problems with our old one.
I got some quotes before Christmas and Hug boilers was one of them.
I spoke to Jason, he knows his stuff and was so helpful, I was so impressed with his attention to detail.
I contacted Jason on a Sunday as our old boiler decided to stop working. He called me that evening and within 2 days we had a new boiler fitted.
I am so grateful, the parts were delivered the day before and Craig the engineer who fitted it was here the next day on time. He explained everything so well and was great.
Big shout out to Jason and Craig and all the team who work for Hug boilers, they are fantastic!

the new boiler install went very well , tom, the gas engineer was professional and courteous , did a great job, very happy with boiler install and new boiler , many thanks

Jason couldn't have been any more accommodating and knowledgeable. He made the whole process a breeze. I would highly recommend their services to anyone.

Excellent, polite, professional service received from Chris. Would highly recommend eveything was an easy process from start to finish

Really pleased with the service I received from Hug, the installation was planned in quickly and after care was fantastic. Highly recommend this company