A nightmare company to deal with. Parcel arrived empty. Warehouse staff insisted goods were sent Only after numerous emails and having to sign a disclaimer form I did not want to sign did I receive a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a r... Voir plus
L'entreprise a répondu
ordered a large trixie "spinning disc" for hamster. arrived really quickly but had been damaged in the post. Hugglepets were ready to help straight away- return labels, no quibble, offer of refund or... Voir plus
L'entreprise a répondu
I would give HugglePets 10 stars if possible as employees Sarah and Holly went the extra mile when I was faced with a problem returning an XXL Dog Crate which was too large for purpose. They sorted... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Animalerie
- Magasin d'aquariophilie
- Magasin d'articles pour animaux
- Fournisseur de poissons en bassin
- Magasin de reptiles
Écrit par l'entreprise
Pet Shop Based in Wolverhampton, West Mids. We cater for Pets, Reptiles and Aquatics. We have a large range of products available in store and online. We have specialist staff who are happy to assist you in store with any questions and needs you may have.
Coordonnées de contact
Cooper Street, WV2 2JL, Wolverhampton, Royaume-Uni
- 01902494860
- sales@hugglepets.co.uk
- hugglepets.co.uk
4,0
Bien
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great new travel bed for our dogs.
Great new travel bed for our dogs.
They both love it because it is so cosy.
I will definitely stick to this brand again.
Thank you HugglePets.
6 décembre 2021
Réponse de HugglePets
Thank you for sharing your five-star review with us!
Great product and Great communication
6 décembre 2021
Réponse de HugglePets
Thank you so much for your five-star review!
Trixie harness and matching lead
Ordered a new Trixie harness and matching long lead for my Labrador pup as she had grown out of her old one. Great service and quick delivery as ever from Huggle Pets.
4 décembre 2021
Réponse de HugglePets
Thank you so much for your five-star review!
Amazing
Ordered my dogs favourite treats and yet again excellent service. Easy ordering and delivery was with me within a couple of days. Never any issues. I'll be ordering my dogs treats from here from now on.
4 décembre 2021
Réponse de HugglePets
Thank you so much for your lovely five-star review, Deborah!
Awful products was very unsatisfied
Awful products was very unsatisfied, my cats wouldn’t even go near the cat food it was like water, absolute waste of money
3 décembre 2021
Réponse de HugglePets
Hi Dorrie, I am very sorry to hear this. Please could I ask you to send us an email so we can look into this matter for you? Kind regards, HugglePets
Outstanding customer service
Outstanding customer service! Item arrived damaged beyond repair, resolved and refunded within 30 minutes. Highly recommended seller.
2 décembre 2021
Avis spontané
Réponse de HugglePets
Hi Bryan! Thank you so much for taking the time out of your day to share your valued five-star review. We are so sorry to hear that your item arrived damaged and would like to thank you for your understanding as we know this may be frustrating. Your comments are appreciated! Kind regards, HugglePets
I have rated Huggle Pets 5 Stars based…
I have rated Huggle Pets 5 Stars based on the overall experience.
Prices are very fare and delivery was very prompt.
Only came across Huggle Pets through top cashback and will most definitely be shopping with them in the future.
I purchased the Fx6 canister filter and are very happy with the purchase and service received.
Many thanks
1 décembre 2021
Réponse de HugglePets
Hi there! Thank you so much for your valued five-star review. We appreciate it! Kind regards, HugglePets
Tubby
Hi, 4 stars because the bottom was broken on one of the tubs, all contents were fine, would not stop me from buying from you again, regards Peter.
30 novembre 2021
Réponse de HugglePets
Thank you for your feedback, I am so sorry to hear this. Please could I ask you to forward us across photographs of the damage? We can these get this matter resolved for you as soon as possible and prevent it from happening again. Apologies for any inconvenience caused. Kind regards, HugglePets
Prompt and accurate service
28 novembre 2021
Réponse de HugglePets
Thank you so much for your 5-star review!
Réponse de HugglePets
Thank you so much for your 5-star review!
Réponse de HugglePets
Thank you for your 5-star review!
Great service
24 novembre 2021
Avis spontané
Réponse de HugglePets
Thank you so much for your five-star review!
Have had 2 lots from these people just…
Have had 2 lots from these people just ordered a further order.
24 novembre 2021
Avis spontané
Réponse de HugglePets
Thank you so much for your five-star review, Brian!
Good friendly and professional service
24 novembre 2021
Avis spontané
Réponse de HugglePets
Thank you so much for your five-star review, Leslie!
We’re very pleased
We’re very pleased with our chain collar from HugglePets. It has made a real difference to pulling on our walks. Will be buying more in larger sizes from you soon as our puppy is growing rapidly! Very efficient service. Thank you.
24 novembre 2021
Avis spontané
Réponse de HugglePets
Thank you so much for your five-star review, Antonia!
I would give HugglePets 10 stars if possible
I would give HugglePets 10 stars if possible as employees Sarah and Holly went the extra mile when I was faced with a problem returning an XXL Dog Crate which was too large for purpose. They sorted the problem for me, saw that I received a full refund and that the Large Dog Crate ordered as a replacement arrived promptly. There were a number of emails and telephone calls all of which were treated in a friendly, helpful manner.
Thank you HugglePets, especially Sarah and Holly.
23 novembre 2021
Réponse de HugglePets
Hey Vivian! Thank you so much for your lovely five star review, we do appreciate it. I will ensure your comments are passed onto the team, as I am sure they will love to hear your feedback. Thank you for shopping with us, and we hope to speak to you again soon! Kind regards, HugglePets
The ordering and delivery was perfect.
The ordering and delivery was perfect.
The mesh on the dog carrier is very weak and tore easily so maybe you can tell the manufacturer this.
23 novembre 2021
Avis spontané
Réponse de HugglePets
Thanks for your five-star review, Anita!
Great value
Great value, dogs were drooling to get at the chews. Good service. Would highly recommend
22 novembre 2021
Avis spontané
Réponse de HugglePets
Thank you for your five-star review!
Item as described very fast postage…
Item as described very fast postage many thanks
22 novembre 2021
Avis spontané
Réponse de HugglePets
Thank you for your five-star review!
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