Huggwaii Avis 125

Réponse : Huggwaii

10 avr. 2026

Hi Hector,

Thank you for sharing your experience, and we're truly sorry our product didn't meet your expectations.

Regarding your return request — our return address in China is clearly listed on our website, and we always accept returns. However, we understand that international return shipping can be expensive and inconvenient. That's why our team sometimes offers a partial refund as a kind alternative, hoping to save you the trouble and cost.

But if there is a genuine quality issue, we want to make it right for you. Unfortunately we can’t locate your order from the information here. Could you please send us your order number or email address via private message?

We're truly sorry for the frustration and hope you'll give us a chance to fix this.

Best regards

Réponse : Huggwaii

26 mars 2026

Hi Andres Hernandez,

Thank you for your honest feedback, and we’re truly sorry for the problem.

First and foremost, we are a legitimate company, and we take all customer concerns very seriously. We want to address your specific situation clearly:

Your order was shipped on time. Order HG#112538 was placed on March 1st and shipped promptly. When a package stops updating after being handed over to a local carrier, we must follow the carrier’s procedure to locate it. Our customer service team provided updates based on the information we received from the logistics provider.

We understand that waiting is frustrating, but we were not making excuses—we were waiting for the carrier’s investigation results, just as we explained. We are actively following up with the carrier.

We have already requested the carrier to investigate the current whereabouts of this package. If the carrier is able to locate it, the parcel will continue its normal transit to your address.

If the package is confirmed lost, we will resolve it immediately.
Once the carrier confirms the package as lost, we will provide you with a full refund or a free replacement – whichever you prefer.

Thank you for your patience, and we appreciate the opportunity to resolve this matter properly.

Best regards

Réponse : Huggwaii

Actualisé le 25 mars 2026

Hi Xanthoula Paraschidou,

Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.

Our customer service team routinely processes emails in the order they are received, and we will reply to your email as soon as possible. Due to a recent increase in orders, the volume of emails has increased, which may have slowed our response time. We apologize again for any inconvenience caused.

We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.

Best regards

Réponse : Huggwaii

2 févr. 2026

Hi Simon,

We’re so sorry for the issues you experienced, We truly appreciate your feedback and will use it to improve our customer service. Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. Thanks for your patience and for bringing this to our attention.

Best regards,

Réponse : Huggwaii

19 janv. 2026

Hi Kate Butcher,

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment you’ve felt throughout this process. We understand how important timely delivery is, especially for a Christmas gift, and we deeply regret that we were unable to meet your expectations.

To clarify the situation and keep you fully informed:

Address Changes After Shipment: Once a package has been dispatched, we are unable to modify the delivery address. This is a limitation of the logistics system, and we do state this in our Shipping Policy to help set expectations. We can only change addresses before an order is shipped.

Return Process & Refund Eligibility: When a delivery attempt fails, the parcel is typically held at the carrier’s local depot or return center—not immediately sent back to our warehouse. That is the reason why we are unable to process a refund.

Current Status & Follow-Up: We have been actively tracking this parcel with carrier. According to their latest update, the item has not yet been checked into their returns processing center. Once it is received and processed by their returns team, it will be arrange to redeliver to you.

Next Steps Once Returned: As soon as the parcel is physically returned to our warehouse and scanned into our system, we will immediately contact you to arrange either a redelivery to an address of your choice.

We understand that this has been a lengthy and unsatisfactory experience, and we apologize for any communication that may have seemed unclear or unhelpful. We are committed to resolving this for you as fairly and quickly as possible.

Thank you for your patience. We truly hope to restore your trust in our service. If you have any questions, please feel free to contact us.

Sincerely,

Réponse : Huggwaii

16 janv. 2026

Hi Francesco Gualtieri,

Thank you for sharing your feedback, and we sincerely apologize that our product did not meet your expectations. We understand how frustrating the return process can feel, especially when shipping costs are involved.

We have reviewed your order (#HG108141). Our policy states that for returns due to personal preference or the item not being as expected—when there is no functional defect—the customer is responsible for the return shipping cost to our warehouse. This helps us keep prices affordable for all our customers worldwide.

We take your comment about the product not matching the description very seriously. To help us investigate this thoroughly and assist you better, could you please share a few photos or more details about the item via direct message or email? This will allow us to:

Confirm whether there was a discrepancy in the product description on our end and better understand the issue to provide clearer guidance

Explore a suitable solution if there is indeed a significant error in the listing. We never intend to make returns difficult. Our return address is clearly listed in the Return & Refund Policy section on our website, which is accessible at all times. We understand that this information may sometimes be overlooked during the shopping or return process.

our satisfaction matters to us, and we truly hope we can work together toward a resolution.

Best regards,

Réponse : Huggwaii

6 janv. 2026

Hi Denise Peres Marx,

Thank you for your feedback.

We understand your disappointment with the product and the difficulties you encountered while seeking support. Since your order was received quite some time ago, it does fall outside our standard return and refund window. Our usual processing standards are indeed limited for situations exceeding the standard after-sales period. However, we notice that you said you also expressed your understanding of this situation at your first mail, which makes us even more eager to find a solution together.

Our support team has been actively reviewing your communication records to better understand the issue and identify a suitable solution. Our conversation is still ongoing, and we remain committed to working with you toward a resolution.

If you have any further questions or need additional assistance, please feel free to reach out to us anytime. We are here to help.

Thank you again for your patience and understanding.
Best regards

Réponse : Huggwaii

24 déc. 2025

Dear Raj R,

We truly apologize for the frustration and uncertainty you’ve been feeling.

Our official customer service email is info@huggwaii.com, and we wonder if there might have been a small mix-up with the email address you used to reach out? If you could kindly double-check that, we’d be incredibly grateful.

Please don’t hesitate to contact us again at info@huggwaii.com—this time, if you could include your order number, our team will jump right on resolving your order status for you.

Thank you for your patience and understanding. We hope to make this right for you soon.

Best regards,

Réponse : Huggwaii

17 nov. 2025

Hi Betsy Thomsen,
Thanks for sharing your thoughts.
Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.
Best regards,

Réponse : Huggwaii

3 nov. 2025

Dear Samim Omar Hadi,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience. We attach great importance to this problem and it really help us a lot, we would try best to do better in the future. And please feel free to contact our customer service team at info@huggwaii.com. We will try our best to solve the problem for you. Appreciate your voice on this!
Best regards