Hurley Burley Avis 160

Received the wrong colour on a personalised item , emailed twice and no response - spoke on the phone to try and get the product sent asap , in time for the birthday but they will not send replacement £8 product without seeing a photo so now it will not arrive in time. Very disappointed.

Disappointed to say the least! Earrings bought are so tiny you can’t see what they are without a magnifying glass, very deceiving photos, awful will not recommend buying from here, these weee a 60th gift for a work colleague a waste of money as I won’t wear them and won’t get money back due to ‘hygiene’ reasons apparently. Better jewellery places are available to buy from. I emailed them so we’ll wait to see what reply I get!

Shocking company to deal with

Unfortunately I cannot leave zero or negative stars. My daughter spent her birthday money on earrings. A few months later they broke. After initially being hopeful of positive customer service after being told to send the earrings back which we did. We then fell into a case of deception. We received a message saying the earrings had not been returned in full and there were missing pieces. This was not the case the earrings were carefully packaged in a sealed envelope and then an additional postage bag. The only way any part could have been “lost” is on opening the packaging. We are now left with no repair replacement or original earrings. I will never buy from this company again and suggest that others avoid falling into the same trap.

I bought a gold necklace via the Shop app but didn't get a confirmation email from Hurley Burley. I messaged them and they responded the next day, resolved the issue and located my order, which was delivered the day after! The necklace is more delicate and beautiful than I expected and I can't wait to present it to my new daughter in law with the charm I wore on my wedding day. Excellent service.
I was unaware of this brand until I saw a radio station insta post where a couple of actors were presented with personalised St Christopher's by Hurley Burley.
Was delighted to find exactly what I was looking for on their website.

I am very disappointed with the bracelet I had engraved for my husband. The font I choose looked REALLY odd, with the date of our wedding looking like it was a mixture of numbers and letters (the 9 actually being engraved just like a g!). I had numerous emails to them sending them a photograph of the odd dating but they took no responsibility in the matter. They just kept reiterating their policy. My point is if I miss spelt something of course it would be my fault, but that wasn't the case, it was 100% their issue and a good company would have resolved this matter.

I have just received my papaer clip necklace. It is amazing, very good quality. Speedy service, beautiful packaging and amazing product. Will definitely order again. Thank you

I purchased TWO bracelets for my Grandaughters. The price was over £200
Unfortunately they were too small. When I rung to ask for the links to be increased. They refused saying they do not offer this service .
They could however offer me 15 percent discount on another two
I’m very disappointed. What a waste of money . Sad.

UPDATE 24.09.25 - Re response from HB., I didn’t produce ‘further info’ to them by email having written exhaustively during the ‘case’. HB - all you need to do is review my innumerable emails which your staff seemed to struggle to answer. I have no desire to waste my time with more communications to you.

Previously a huge fan over the years of HB., my recent experience has left a bitter taste and I won’t be back. Knowing my partners wrist was 21cms and having ordered a bracelet that was only 18cms (my fault for not reading) I returned it. Lots of emails where I explained what I was looking for and the size hoping for some advice as what I could find on their website left such little choice. Clearly no one grasped what I was asking and I ended up having to shop locally in Norwich as time ran out for me to confidently buy from HB. Either the staff didn’t understand my simply worded email or, more likely, they didn’t bother to read them. I outlined my displeasure to which they replied almost self-congratulating themselves on how well they had dealt with my communications. Ha! Be careful on reading the sizing because many of their bracelets (for example) are only one size. I await their reply on here. Stand-by!

Placed an order for my daughters birthday and then realised my daughter had a 20% birthday discount code! I telephoned and got a very quick pick up and the guy was totally amazing. Cancelled my order and money back in my account within minutes. Great service. We then placed revised order with code. Thank you for a great saving.

Cannot thank Jade at Hurley Burley !! enough i made a mistake on my order phoned Hurley Burley and spoke to Jade, who saved the day and we got the order to where it needed to be ! it was a First holy communion gift heading to Ireland, all sorted and delivered today Thanks again x would highly recommend x

I give this company 5 stars for excellent customer care. My order was stolen from my doorstep, and I cannot fault the customer care I received. My order was replaced immediately.
I highly recommend this company, and the professional approach I received.
I will definitely purchase again from hurleyburley.

I love this company. A great service, fast delivery, beautiful packaging and above all absolutely gorgeous personalised jewellery. I will always order from Hurley burley 100% satisfied customer

Made my first order with Hurley Burley and both my 6 year old daughter and myself are very happy with the order (a personalised bracelet for my 6 year old baby girl). The bracelet is beautiful and although there was a delay with the Courier this does not reflect onto Hurley Burley and I would highly recommend and will be placing many more orders

I bought some earrings for my granddaughter for Christmas from this company, through notonthehigh street.com.
They arrived late ( after being sent initially to the wrong address) and when she opened them on Christmas Day, discovered they were so tiny that they would hardly fit a baby! She's a petite 6 year old. They were described as suitable for all ages. I sent her money to go and choose her own, to avoid disappointment, and I have spent most days since Christmas chasing a refund, unsuccessfully to date. I hope notonthehighstreet.com stops selling this disappointing tat. Their excuse is that they have a mountain of returns to get through - I bet!

Terrible customer service and communication. Then proceeded to take no accountability or show empathy; just ask for more money for redelivery. Laughable really.
Complete shame as they are a small company - wish I didn't have to be negative.

Ordered a lovely double dog tag necklace for my partner and when it came it exceeded all expectations such a beautiful high quality piece. Super quick delivery in time for Christmas and so wonderfully packaged! Will definitely be ordering again!

Bought daisy earrings for my daughter for Christmas. Delivery was quick and well packaged in a nice box. Will be ordering again. Thank you !

This small company, who I believe operate through 'Not on the High Street,' can be commended not only for the quality of their goods but for their speed of service.
Delighted with my purchase and for the speed of delivery.

Piper refused to put our full address on the parcel despite me messaging upon order, they responded to say ‘no, the postcode and door number was enough’!! I asked them again to put our full address on which they ignored!!
Fortunately got here and it was a cheap, rubbish bit of tat not worth a fiver never mind what we paid !!
** UPDATE**
Your response is a complete lie as I sent the request with the order itself and you responded well before you despatched so you’re lying !!
Sort your customer service skills out

Ordered a personalised bracelet. Great quality and beautifully engraved. I made a mistake on the personalisation I messaged and sent it back. Great communication and great super quick service. Thank you very much.