Refusing to respond to all attempts to contact regarding Dyson that was faulty and stopped working after 4 weeks. Court claim filed and with only 5 days left to respond they are still ignoring all... Voir plus
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Placed an order for a refurbished Shark handheld (Order #25036) back on 18 April and it has never been dispatched, let alone delivered. No proactive updates, no shipping confirmation, nothing. Un... Voir plus
Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... Voir plus
L'entreprise a répondu
Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
Coordonnées de contact
89 Jacobs Well Lane, WF1 3PB, Wakefield, Royaume-Uni
- 01924666151
- Sales@huva.uk
- huva.uk
3,0
Moyen
186 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Disgusted with this company
Disgusted with this company! Having purchased a hoover with this company and paid in full on 12/09/25 and told it would be delivered no later than 17/09/25, I still don’t have any goods or a refund!
I received an email to say they couldn’t fulfil my order on 26/09/25 and would refund but I’m still waiting on my money? Avoid at all costs!
12 septembre 2025
Avis spontané
Réponse de Huva
Hi Joanne Wells,
Thank you for your feedback, and I’m very sorry for the frustration and inconvenience this has caused you.
Unfortunately, due to an error on Wowcher’s side where our item was over listed beyond available stock, we were unable to fulfil some orders, including yours.
As soon as we became aware of the issue, we contacted all affected customers with an offer of a 20% discount on any in-stock vacuums through our website, or the option for a refund right away.
We completely understand how disappointing this situation must be, especially after placing your order in good faith. While the listing error was out of our control, we take full responsibility for ensuring your refund is completed promptly.
If you are still awaiting your refund, please contact us directly with your order number, and we will make it a priority to resolve this immediately.
Kind regards,
Adam
Huva.UK
Could have been a cleaner…
Could have been a cleaner refurbishment. Lots of scratches and dents on hoover part and old dirt and dust still present in main tube and round brush roll.
23 septembre 2025
Update successful
Just spoken to the owner and had a full update an reasons supplied. Based on comments and discussion, I am happy to give this man and business 5 stars. now to wait for the Shark to arrive.
29 septembre 2025
Avis spontané
Value for Money
Value for Money. Item was exactly as advertised in as new condition and arrived promptly.
22 septembre 2025
Delivered quickly.
23 septembre 2025
order hasn’t came
i ordered from huva.uk through wowcher.
there was no way to track my order.
i paid £20.00 for delivery on the monday, they said my order would come either before or on the 19th and it hasn’t. there’s no a single tracking number, no email to say it’s been dispatched, absolutely nothing,
i have sent them email to let them know i haven’t received my order and i would just like some form of update or proof it’s coming- even if it’s delayed. i’ve heard nothing back.
20 septembre 2025
Avis spontané
Réponse de Huva
Hi Ell Dobson,
Thank you for your message, and I’m sorry to hear about the difficulties you’ve experienced.
We understand that you paid £20 for delivery through Wowcher, however, please note that delivery charges and arrangements are managed directly by Wowcher for orders placed on their platform.
On our own website, we offer free next-day delivery, but unfortunately, we have no control over Wowcher’s delivery processes or delivery charges.
We sincerely apologise for not getting back to you sooner and for the lack of clarity regarding your order status. This isn’t the level of service we aim to provide, and we’re actively working to improve our response times and customer support.
Kind regards,
Adam
Huva.UK
I don't appreciate being ignored.
I don't appreciate being ignored after you accept my order & take my money. Thus far, I reckon I may have been scammed. Check out Direct Vacuum as they're a good company, who seem to know about Customer Service. I've requested a refund, from this shower, 3 or 4 times & have not heard back at all. No acknowledgement of my emails - this has been ongoing for over a week, having given them the opportunity to fulfill their side of the deal.
After all this time, I got a reply! Be still my beating heart. They now want order info... 'Billy Whizz' appears to be employed there.
20 septembre 2025
Avis spontané
Réponse de Huva
We are very sorry to read your review and the experience you have described.
Please be assured that it is never our intention to ignore customers and we sincerely apologise if you felt this was the case. We understand how frustrating it must be when you feel your messages have not been acknowledged.
Customer service is very important to us and situations like this are certainly not the standard we aim to provide. If this matter has not already been resolved, please contact our support team again with your order details and we will make sure it is looked into as a priority.
Kind regards
Huva Customer Support Team
Excellent and fast service
Excellent and fast service at a really good prices
2 septembre 2025
Avis spontané
Réponse de Huva
Thank you for your kind words! We’re really glad you’re happy with your purchase and the service you received.
The whole experience was good
The whole experience was good. Communication was good. The floorhead I bought is great and works well.
12 septembre 2025
Avis spontané
Réponse de Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Réponse de Huva
Thanks for shopping with us — we’re delighted that you’re pleased with your order.
Amazing product
Amazing product,communication and price. and super fast delivery..will definitely use again..thankyou
15 septembre 2025
Avis spontané
Réponse de Huva
We’re so glad we could help. Thank you for taking the time to leave a review.
Great Company.
Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which made it viable to repair rather than dispose. Will definitely check out Huva when I need to replace my current cleaner.
18 septembre 2025
Avis spontané
Réponse de Huva
We truly value your support and trust. It’s fantastic to know you’re satisfied with your order.
Great company
Ordered a part for my Shark i couldn't find anywhere in stock and came across this company. Ordered on their website and it was shipped and delivered very quickly.
4 septembre 2025
Avis spontané
Réponse de Huva
We truly value your support and trust. It’s fantastic to know you’re satisfied with your order.
Réponse de Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Réponse de Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Réponse de Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Spare Part For Shark Vacum
Ordered a spare part for my Shark Vacum, it was virtually a third of the price that Shark was asking for…
Only downside was instead of the advertised next day delivery it took over 5 days, but that’s a minor issue bearing in mind how much I saved….
12 septembre 2025
Avis spontané
Réponse de Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
Absolutely fast service
Absolutely fast service, highly recommend after sales good as well
12 septembre 2025
Avis spontané
Réponse de Huva
We really appreciate your review. It means a lot to us that you took the time to share your experience.
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