Hvacsupplies Avis 19

TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

19 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Part help

Kevin was very helpful after I had trouble online. We haven’t gotten the part on, yet. If I need anything I will call back. Thank you!

5 juin 2026
Noté 5 sur 5 étoiles

Excellent customer service with with great value products

Excellent customer service with personal touch! Strong sense of urgency! Good company with nice selection of high-quality products.

1 juin 2026
Avis spontané
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Réponse de Hvacsupplies

Thank you, Jamea! We're glad you had a great experience with our team and products. We appreciate your support and look forward to working with you again!

Noté 5 sur 5 étoiles

Request a text before major equipment arrives

Packages were there by the end date of the time frame.
The driver called and left a message. I guess next time I will ask for a text ahead of time so equipment can go straight in to the shop, instead of sitting outside unattended.
Thank you.
Mitch

27 mai 2026
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Réponse de Hvacsupplies

Thank you for your feedback, Mitch. We're glad your order arrived on time, and we appreciate the suggestion regarding delivery notifications. We'll continue working to improve the delivery experience for our customers.

Noté 5 sur 5 étoiles

Great price on the board I needed

Great price on the board I needed, shipping was a bit high but it was quick.

14 mai 2026
Avis spontané
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Réponse de Hvacsupplies

Thank you, Gary! We're glad you found the board you needed at a great price and that it arrived quickly. We appreciate your business!

Noté 5 sur 5 étoiles

hvac companies is a wonderful place to…

hvac companies is a wonderful place to buy my cooper hunter Mini Splits titus and the company always takes care of me shipped everything out promptly. If there's ever a problem he's on top of it. Good company to buy from.

20 mai 2026
Avis spontané
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Réponse de Hvacsupplies

Thanks for the kind words, Ernest! We're grateful to have you as a returning customer and appreciate your trust in our team.

Noté 5 sur 5 étoiles

Just ordered my 3rd unit from them and…

Just ordered my 3rd unit from them and with this one came a hiccup but thanks to Titus Milan the team manager a resolution was reached and has left me feeling heard and understood.

19 mai 2026
Avis spontané
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Réponse de Hvacsupplies

Thank you for your continued support and for choosing us again. We’re glad Titus and the team were able to help resolve the issue, and we truly appreciate your kind words!

Noté 1 sur 5 étoiles

Absolutely horrible customer service

Absolutely horrible customer service! Return policy is a joke ! Website has false information, Buyer beware-company got my money and rejected my return request.

11 mai 2026
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Réponse de Hvacsupplies

Hi Earl, we’re sorry to hear you were unhappy with your experience. After reviewing the order timeline, the purchase was placed directly through our website on May 9, and our first communication from you regarding the order was received on May 13 after delivery.

This order was placed without prior compatibility verification through our support team. We clearly state on the product page, checkout page, and within our Parts Finder tool that compatibility information is provided as a reference only and that customers should verify the correct part with the manufacturer before purchasing. Our website also clearly notes that all parts sales are final due to the nature of HVAC electronic components.

We understand this situation was frustrating, and we always encourage customers to contact us before purchasing if they would like assistance confirming compatibility. Our goal is always to provide accurate information and helpful service to every customer.

Noté 1 sur 5 étoiles

the delivered package does not match my…


the delivered package does not match my order.
After 3 emails, no reply yet.

23 avril 2026
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Réponse de Hvacsupplies

Hi Günter, we’re sorry to hear about the issue with your order. After reviewing the shipment, we confirmed that the heater coil shipped matched the model number associated with the product purchased.

We were also unable to locate a completed return request submitted through our standard return process. In your email, you mentioned sending the item directly to ACiQ for an exchange, which is not part of our normal return or warranty procedure.

We understand there may have been some confusion regarding the return process, and we would still be happy to assist through the proper support channels to help clarify any compatibility or return questions.

Noté 3 sur 5 étoiles

Slow delivery

My online order didn’t seem to go through in their system and I had to call in after a week of hearing nothing, then the rep pushed the order through which took another week to receive. It ended up fine but I think their job to to administer the purchase and delivery of a product which didn’t go well.

27 mars 2026
Noté 1 sur 5 étoiles

They lied to me and intentionally sent…

They lied to me and intentionally sent the wrong parts after they say they had what I wanted in stock

26 mars 2026
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Réponse de Hvacsupplies

Hi Pat, we’re sorry for the frustration this experience caused. After reviewing your order, it appears there was a miscommunication on our end regarding product availability. The order was placed directly through our website, and when we discovered the original item was unavailable, we sent a comparable replacement in an effort to avoid delaying your shipment before receiving confirmation from you.

We understand this was not the experience you expected, and we sincerely apologize for that. Once the item was returned, we processed a full refund promptly. We appreciate your feedback, as it helps us improve our communication and order handling moving forward.

Noté 5 sur 5 étoiles

Missing feet from mini split stand

I ordered two stands for a mini split system. I sent an email about the missing feet from one of the stands.
I received a response and replacement.
My mini split was successfully installed thank you.

16 mars 2026
Noté 5 sur 5 étoiles

Quick and easy to order from

Quick and easy to order from Shipman arrived a little late, but that was due to THE shipping company. Looking forwarddoing more business with them

4 février 2026
Noté 5 sur 5 étoiles

Pleasure to do business with.

I recently purchased my second unit from this company and both times they’ve been great to work with! I received my system very quickly and there was a mix up because they gave me an additional discount but my new quote excluded the installation kit so I contacted them and they discounted it and sent it Fed Ex to me at no charge! They definitely honor their word and I’d definitely recommend them to anyone interested in purchasing anything they carry!👍

10 février 2026

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