Bought as ,, brand new in the box,, Hydra Zodiac (white front) from eBay seller. But someone already linked it with their account so couldn't get any access online. Hydra support team - once I've got... Voir plus
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Lisez les avis des autres
I've had to deal with the Hydra EVC team before, and they have always been most helpful. Malcolm was my contact this time and continued in that same spirit. I suspected and did tell him that I though... Voir plus
I purchased a Zodiac EV charger for my new home around two years ago. It's been used fewer than 10 times — I mostly charge at work due to lower rates — yet it's already faulted and no longer fun... Voir plus
L'entreprise a répondu
I couldn’t be happier with my Hydra Zodiac car charger. Installation was simple, and it started working flawlessly right away. The charging speed is excellent I can easily top up my EV overnight o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hydra was created with the vision to educate and help improve the UK’s Electric Vehicle Charging Infrastructure with robust charging solutions, assisting the public's transition to EVs. Please do not hesitate to contact us if you have any questions or require any assistance at all.
Coordonnées de contact
11 Totman Close, SS6 7UZ, Rayleigh, Royaume-Uni
- 01268205121
- office@hydraev.co.uk
- hydraev.co.uk
4,4
Excellent
67 avis
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What a shame
What a shame, I’ve had 2 hydra ev home chargers replaced by this company. Although their customer support were friendly. They openly admitted that they were aware of faulty chargers being installed. Clearly I had 2, both times they were faulty after being replaced. This whole ordeal of replacing my faulty hydra charge with another faulty hydra charger lasted over a month. In that time it’s cost me countless times charging at public chargers and not to mention cost! I had no reimbursement from the company.
My advice is please don’t supply faulty chargers to paying customers.
Another annoying issue is that they tried to do an over air software updates first, which didn’t work at all.
I’d also advise anyone who’s looking for an ev charger to avoid Hydra and get a more reputable brand that works. I’m so happy now with my pod point it actually does what it’s supposed to do.
28 février 2023
Avis spontané
Réponse de Hydra EVC
Hi Anil, firstly, we are sorry for the inconvenience caused but we are pleased that our full refund allowed you to source a suitable replacement product.
Despite our immediate response to your initial enquiry and continued attempts to rectify the problem (including remote software updates – an industry standard procedure), this did not resolve the issue and we offered a replacement unit. Your own EVC installer was unavailable so we engaged an alternative company to swap out the chargepoint at our expense, which was installed in 7 working days. Two weeks later, after we were made aware of another issue, we immediately offered a full refund, which was accepted.
Whilst we are disappointed that, in this rare instance, we failed to meet our own exacting standards regards the highest possible product quality, we believe we acted in a timely manner and with politeness and professionalism to try to resolve these issues. Please be assured that we never knowingly supply faulty products, nor would we, since this would undermine our business and brand values, for which we are proud. We are committed to the best possible combination of highest product quality, representing good value for money, combined with the best possible customer service and aftercare support. We are not perfect, but we strive for continuous improvement and the most exacting business standards.
Replacement cover still not working...
Everytime we try to adjust the daytime hours on the app it crashes on android. At the end of the day this just a large plug - the differences are in the apps which this one just does not work well. It should have been much easier than this!
28 octobre 2022
Avis spontané
Réponse de Hydra EVC
Hello Mr Baxendell. We are very sorry to hear about the issue you have had with the Hydra Home App. This was released in September and we have been logging feedback from our customers, which has been very favourable on the whole. However, as with any new App there can be issues with some devices. We would like to discuss this with you further if you could please call us on 01268 205121 or email support@hydraev.co.uk so that we can look at a suitable solution for you.
In the meantime we have passed on your comments to the development team and an update will be released to address this as soon as possible. If you require any further assistance with the Hydra Home App or your Zodiac EV chargepoint please don’t hesitate to get in touch.
Hydra EVC
Great service
Quick, tidy friendly install. Everyone at Hydra is so friendly and quick to respond to any queries and service calls. Can't fault the service; it is brilliant. Jay saw the project through from start to finish and is still checking in with us to see how we are doing!
17 août 2022
Avis spontané
Réponse de Hydra EVC
Hi Tom
Thankyou for your positive review.
Good to hear that you are getting on well with your Hydra EV charger and that Jay was a positive help to you.
Team Hydra
Solid charger that works as expected
As this is my first EV home charger, I have very little expectations or ways in which to compare this product to.
The box itself just works as it should. It has an inoffensive design and the basic illumination acts functionally and consistently.
I get a constant 6.8kwh charge so very close to the maximum it can supply. Charge times therefore are inline with stated estimates.
The app is fine. Although I would prefer a little more control in the way the display settings for the charging history are presented. I.e. being able to move back/forward a week/month by swiping left/right rather than having to specify a different date range.
Other than that. No complaints at all.
Would recommend.
6 octobre 2022
Avis spontané
Réponse de Hydra EVC
Hi James
Thankyou for your positive review. we're glad you're getting on well with the Zodiac.
We have passed on your comments regarding the app to our development team for future reference.
Team Hydra
Great charger and team
Very easy to use charger, especially with the new App. Installation was easy to organise and far more straightforward than other companies I tried. Great customer service, I had a couple of questions after installation and Hydra team were very keen to help.
1 juillet 2022
Avis spontané
Réponse de Hydra EVC
Hi Andrew
Thankyou for your positive review.
We do aim to offer the highest levels of customer service. Glad you're getting on well with our new Hydra Home app.
Team Hydra
Excellent & easy to use
Excellent, easy to use charger. Connects easily to the app and looks great too!
10 juillet 2022
Avis spontané
Réponse de Hydra EVC
Hi Laura
Thankyou for your positive review.
Good to hear that you are getting on well with your Hydra Zodiac EV charger and the app.
Team Hydra
Really impressed with this so far
October 2022
Really impressed with this so far. To be honest I hadn't heard of the company before so was a little unsure. I needn't have worried. The unit looks stylish and is incredibly simple to use. The app is well designed and gives me all the stats I need - plus many more!
Edit February 2026 - I just bought a new charger from Hydra as my old one didn't have the features I needed. Once again, I found their customer service to be outstanding! Chris in particular was incredibly helpful when there was an app issue. I was kept up to date every step of the way, and constantly checked in with to make sure I was completely satisfied with their service. Would recommend in a heartbeat.
8 juillet 2022
Avis spontané
Réponse de Hydra EVC
Hi Vikki
Thankyou for your positive review.
So happy you are getting on well with your Hydra Zodiac EV charger
Team Hydra
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