Exactly as advertised. Well packaged and speedy delivery. This is so beautiful and I have it in my living room at the moment (Winter months!!) but will enjoy placing it in my garden during the Summer.... Voir plus
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Lisez les avis des autres
Ordered a fountain on 21st nov as Xmas present mistakes were made not of my making but my order has never arrived, after multiple emails I am now being ignored, the item was paid for on 21st nov as,n... Voir plus
I bought the Hydria leaf cascade fountain whilst on offer with an additional “Verdant Whisper” largemouth bass spout & hardwood stand. The bass spout won’t fit in conjunction with the leaf cascade. Th... Voir plus
L'entreprise a répondu
Hydria Leaf Cascade elegant and modern. This is not just a water fountain, but it is a cordless work of art. The battery lasts impressively long, which means I can place it anywhere without worrying... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Jardin
- Fabricant d'électronique
- Magasin d'électronique
- Magasin de rénovation
- Spa en extérieur
- Fournisseur d'équipement pour les infrastructures d'approvisionnement en eau
Écrit par l'entreprise
hydria™ is the world’s first all-in-one water fountain kit that fits to any planter or pot, instantly turning it into a beautiful feature for your garden or home. With a cord-free setup you can place your water fountain anywhere you choose and enjoy the soothing sight and sound of flowing water. No cords No solar No hassle
Coordonnées de contact
Royaume-Uni
- support@hydrialife.com
- hydrialife.com
4,2
Bien
888 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to work with and showed up before…
Easy to work with and showed up before projected date.
6 octobre 2025
Réponse : Hydria
Good to hear, thank you for leaving a review!
Chill trickling water sound
Our cascading leaf fountain came today, it's portable with a remote control, can change the lights colours and change the appearance with different ornaments or fountains etc. We've tried it inside and outside and works nicely either way with a chill trickling water sound too 😎
15 mai 2025
Réponse : Hydria
Thank you!
Had issues but all sorted now!
I had originally been very unhappy with the after sales service. My product was faulty so I returned the unit including the plug. I received a new unit but no plug to charge it with!
I had sent 3 emails to ask when will a plug be sent so I could actually charge the unit.
I have now been sent a new plug so hoping everything will all be ok.
Happy Days!
26 septembre 2025
Réponse : Hydria
Hi Lynn, we experienced email issues last week which is why we were unable to reply to you. We will look into this now
I initially called in as a mosaic piece…
I initially called in as a mosaic piece was not attached. I was told to go and buy some superglue and mend it. I complained severely more times and eventually was sent a new mosaic piece. Not impressed.
25 septembre 2025
Réponse : Hydria
Hi Mrs Jones, I hope the nw mosaic is to your liking
Great Customer Services
Battery problems but Customer Services sorted us out straight away, love my Hydria.
24 septembre 2025
Réponse : Hydria
Happy to resolve your issue, thank you for the review!
I still have not received the item…
I still have not received the item despite paying extra for a rapid delivery. The delivery company has produced a list of delays. I have tried to speak to someone from Hydria but their communication procedures are abysmal and need to be improved considerably. I suspect that the delivery company, Evri, has lost the item and I have asked Hydria to contact Evri and resolve the problem. So far I have not had any response
30 septembre 2025
Réponse : Hydria
Hi David, a new charger is on the way and the postage cost refunded. Fingers crossed EVRI will deliver this one reliably this time. Thank you for contacting us with your issue.
Mistake rectified
Ordered the Snowman for my Hydria but when I opened the box it contained the penguins, e-mailed Hydria, within a couple of days they sent me the Snowman and told me I could keep the penguins too, which was really kind of them.My Hdria has pride of place in my hallway
29 septembre 2025
Réponse : Hydria
Always happy to help - thanks for the review!
Fast delivery and good communication
Great seller,excellent service quickly dispatched and well packed.Thankyou
26 septembre 2025
Réponse : Hydria
Thank you!
Not used it yet but all looks good and…
Not used it yet but all looks good and i'm really happy I have one.
26 septembre 2025
Réponse : Hydria
Thank you!
Réponse : Hydria
Always happy to help!
Exceptional customer service when I had…
Exceptional customer service when I had an issue sorted out no quibble and quickly dispatched replacement part , highly recommend
11 septembre 2025
Réponse : Hydria
Thank you, always happy to help!
Beautiful
Really lovely fountain did have a little issue but it was quickly resolved
11 septembre 2025
Réponse : Hydria
Thank you!
No phone number but good email…
No phone number but good email response.
Product did not work twice would have been nice to speak with someone in real time.
10 septembre 2025
Réponse : Hydria
Hi Glenn, thank you for the review. As a small company we don't have the capacity for a phone line. I'm glad to see we were able to resolve your issue.
I had problems with my remote control…
I had problems with my remote control and I was sent another one. Thank you .
31 août 2025
Réponse : Hydria
Always happy to help!
Failing after a month of use ...
My fountain is no longer functional after only a month of use.
Read description carefully as the marketing for general use can be misleading. Fountain battery discharges quickly and is really quite a pain to recharge, especially when the fountain is decorated. And heads up, you will not receive a mosaic accessory in the start-up-kit.
To figure out what could be wrong with my fountain, I used the troubleshooting guide to help diagnose the issue, but the replacement part I received did not resolve the problem. It now seems to be a faulty pump. I am going to check to see if I can get a warranty replacement, but I am not convinced that the new pump will last too long.
3 stars for now, and hoping for more if the new pump will outlast the original, but losing trust this was a sound investment.
1 septembre 2025
Réponse : Hydria
Hi Austen, Please reach out to us with this issue and we'll resolve it quickly.
Réponse : Hydria
Thank you for the review
I had a faulty pump and this was…
I had a faulty pump and this was replaced straight away. Thank you
8 septembre 2025
Réponse : Hydria
Always happy to help!
Ordered the product several weeks ago…
Ordered the product several weeks ago and it still hasn't been shipped or received.
5 septembre 2025
Réponse : Hydria
Hi Gaye, This was delivered on the 13th. We are very sorry for such a delay in shipping and are investigating the cause for this delay to prevent it happening again.
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