Hygger Aquarium Avis 

I am extremely happy with my Hygger HOB aquarium filter. It is very well made and appears to be very efficient. I did have a question about the set up and I emailed their Customer Service Team. I got an immediate response from Tammy with a very detailed explanation. I am very, very impressed with the product and the service!

They have high quality products and they stand by them! I had a small issue that was immediately fixed - a great vendor in the aquarium world. Highly recommended

There was an air leak on the seal. I reached out to the company and they were very quick to respond and sent me a replacement. Shipping was fast. I was pleasantly surprised with the lvl of support and professionalism with Hygger. Great product & great company!

THE BEST CUSTOMER SERVICE!
I had purchased a UV Light to help with "the green" appearance in my fish tank.
When I received my UV Light, it did not work properly.
I messaged Hygger and the customer service rep I had was OUTSTANDING!
Immediately sent me a new UV Light and kept me updated throughout the whole process.
100/10!

Hygger support was very helpful in assisting me with the replacement of my malfunctioning solenoid switch.. The process was easy, and the technician was fantastic.. the part arrived within 2 weeks..

great products and excellent customer service. I had an issue where the probe was missing due to a restock at their warehouse. I contacted customer service and they had one shipped to me within 2 weeks.
I'm about to build a 20 gal and will be using all of their products.
thanks so much
CG

One of the reviews I read said that it was next to impossible to get replacement bulbs for the 9w UV light I have. I'm not sure what they were talking about because all I did was email Hygger. I got a response almost immediately and the replacement bulbs were in the mail that week. Great customer service and good products if your are not trying to break the bank

The customer support team was outstanding with communication. An item I had ordered was damaged enroute but was quickly replaced after I contacted customer support.
I have become a long term patron of Hygger Aquarium!

Team helped me in solving my problem with clear guideline and when the answer was to replace the device they quickly send me a replacement with out letting my fishes suffer

Customer service is top notch I could not ask for any better help then what I received.

Hygger provided excellent customer service. The original power adapter for my aquarium LED light had an annoying coil whine, which was particularly noticeable at night. After I contacted support, they responded quickly and handled the issue very professionally. They sent me a replacement power adapter, and the new one is completely quiet. I really appreciate the fast response and the effective solution. Highly recommended!

So I purchased from their Amazon store and even though my amazon return window had gone, I emailed them for help with my lights as one of the three stopped working. they were incredibly fast at communication and determined a replacement was the best option, soon I got my new lights in under 3 days after they confirmed the replacement was best.

Customer service is stop notch!

I have bought several heaters from Hygger and while they do have a tendency to not last as long as I would like, the customer service is great. I was able to quickly get a replacement heater free of charge when mine stopped working 9 months after I bought it. Very pleased with the company's willingness to work with you with any issues!

I bought an LED light bracket one of the parts was defective. I contacted Hygger and within 3 days I had the new bracket at my house looks great works wonderful

Ottima luce led per acquario con possibilità di modifica orari alba tramonto. dopo un anno e mezzo si è rotto l'alimentatore che è stato sostituito in garanzia.
sono soddisfatto

This thing is very difficult to clean. It is impossible to operate as an HOB UNIT. Once mounted you cant access anything. The drain came pre-jammed. The adjustment for the HOB mounting requires 3 hands and has almost no adjustment. When the main filter needs cleaning it must be removed. The filter media is a bunch of beads that go everywhere if you are not prepared.

I always love the lights and heaters, the lights really help my plants when starting a new tank and reduce the melting by a lot! I got a filter, the usb sponge, to try for the first time and unfortunately it stopped working within a couple of days, but getting a new one sent out was super simple! Ginger from the customer support team was super helpful! The replacement filter works great and I have had zero issues since!

I bought 3 of the HOB canister filters. One was defective. Customer service walked me thru several ways to fix it. When none of those worked, they sent a replacement filter right away. Great communication and stand behind their products. And these filters beat regular HOB hands down. Will buy again.

A part of my aquarium filter was broken on arrival. One quick message to Hygger and a replacement part was send directly to me.
What a great customer service!

Temp sensor schon bei 2 geräte nach 6 monate defect. Kein gutes produkt. Bei Amazon gekauft vor 6 monate und rücksendung nicht möglich. Nachdem Hygger dies gelesen hat bekomme ich sofort Ersatz. Lag wohl an Amazon die keine Rückerstattung vorgesehen hatten.