Hyperice Avis 617

I have been a long time user of this brand. For the first time in years I recently had an issue with one of my products so had to contact the customer support department. Like their products the customer support team were world class. Resolved my issue quickly and efficiently and everything is as it was!!! Highly recommend this company and its products.

I noticed the head coming out of the body of my Hypervolt Go 2 and reached out about the problem. Customer service confirmed my information and sent me a new one. That's it. Problem emerged, problem solved.

Excellent customer service. Yoshua was so quick to respond and extremely helpful. My outdated hypervolt was no longer charging properly and he provided me with easy steps to get an upgraded model at a very nice price as a loyal customer. I could not be more pleased. I love my hypervolt and appreciate good, kind and personable customer service representatives.

Tremendous experience as my questions were answered and my problem was solved, even though it was not as I would Have expected. I am Impressed

I'm a HUGE fan of Hyperice, owning my own pair and then purchased a set for my parents. Sadly, due to a moving related incident, the pair of legs were accidentally thrown out. To my and my parents delight, the Hyperice team very generously provided a courtesy pair of leg equipment! What phenomenal service. Thank you team Hyperice!!

I enjoyed my HyperSphere briefly and then I lost the charging cord! It took me a very long time to follow through and when I emailed customer service, asking how I replace it. I was shocked to receive a response almost immediately! Breanna gave me the link to the resource I needed to find and order my replacement cord. And they didn't charge shipping! I'm so pleased with my HyperSphere, the good customer service and the ease in which I was able to replace my cord. I can't believe I waited so long to tend to this!

encountered a problem with my equipment and the peeps at hyperice were so pleasant and accommodating to help resolve the issue. my machine was 3 years old and they took care of me, solved the problem and replaced what was needed for a very very reasonable cost. it was a a very pleasant customer experience

With less than a month left on my warranty, my venom 2 stopped charging. I use it all the time, and was concerned about how Hyperice would be about honoring their warranty. What a pleasant surprise: Breanna the service representative troubleshot the problem and has my device working again. No hassles, very professional, courteous and effective service.

I bought a Hypervolt Pro 2 in 2022. I love this product and use it every day. I contacted customer service at Hyperice when I noticed the round head attachment was peeling. I called to inquire about the possibility of a replacement attachment. I emailed my request for consideration to Hyperice. Yoshua, the Hyperice, Inc. specialist contacted me that same day! I was completely shocked at hearing back so soon! Yoshua could not have been more helpful, responsive, professional and courteous. You have a very happy customer! Thank you!

All the Customer Service Specialists are great! But I've had the pleasure of dealing with Breanna the most and she always has gone above and beyond, to insure my questions are answered and needs met! Thank you Breanna!! Hope you're the only Breanna there ☺

Breanna responded emails and resolved the issue in no time. She provided clear instruction step by step for trouble shooting. She was able to determine the issue with just one email. Thank you so much Breanna!

Valerie was very helpful assisting me with the issue I had with my sleeve. It took some time to get it resolved but she stayed on top of the claim and was able to replace the items. I was very pleased with the outcome and happy that she was able to help me with my claim

Breanna helped me out with my issue and got it taken care of right away. Great customer service!

I purchased the Hyperice X2 knee. Breanna has gone over and above in Customer Service to help me. I also purchased the nomadic legs. I love both these products and the company stands behind everything they make. I would highly recommend this company.

I purchased the Hypervolt Go 2 just over two years ago and as a runner have used it frequently for muscle pain. Just recently the plastic gasket that holds the vibrating head in place broke. I reached out to customer service and they were extremely helpful. They are replacing my massager at no cost to me. It is refreshing to see that there are still companies with integrity that will stand behind their product after the sale. I would highly recommend this company's products.

I love Hyperice, amazing material and quality, recent my massager have a broken piece and I contact customer service and what I can tell the is that, the level of customer service that I received was amazing. The customer representative that was email me was super professional, on time and helpful. I highly recommend.

I had the great fortune to interface with Ms. Breanna in customer service. After I explained my age and situation. She delivered impeccable service and accommodated me by giving me a great deal to update my massager. She was thoughtful and patient and delivered on everything she said a promised. I was pleasantly surprised. A GREAT DEAL PLUS GREAT SERVICE. SHE IS A CREDIT TO YOUR COMPANY. MY MASSAGER GIVES ME GREAT BENEFITS AS A SENIOR CITIZEN. I APPRECIATE HER. BE BLESSED. W. ANDRAE COOK

Jack from customer service was excellent! He understood the problem right away, made appropriate recommendations, and solved the issue very quickly and professionally (with a nice sense of humor as well).

We'd heard of Hyperice's reputation among elite athletes. We're here to tell you that it works for regular people too. Their medical machinery is more than just trendy "bells and whistles." It makes us feel better than physical therapy alone. And speaking of P.T. -- we showed the equipment to physical therapists who were equally impressed. These products are far from cheap; they are, however, worth saving up for. The company earns the trust that it receives, each and every day.

Even though I was abroad, the Hyperice team was extremely helpful and maintained clear and effective communication with me throughout the process. They made everything very easy and resolved my issues quickly. I’m very satisfied with both the products and the team. Thank you!