Hyperice Avis 617

I had a VERY positive experience with Hyperice Support team and specifically - Yoshua. He handled my issue quickly and in a very profession manner. This was the second issue I had with the Hyperice Vyper 3 roller. Because of Yoshua and the support he provided, I will buy future Vyer 3 rollers from Hyperice. Thank you Yoshua.

I purchased a Normatec system directly from Hyperice based on their advertised delivery timeframe of 3–5 days. It has now been close to three weeks, and I have received no shipping confirmation or meaningful update on my order.

I have attempted to contact their Australian support channels multiple times — including customersupport@, info@, and the website chat bot — and have received absolutely no response. This is particularly frustrating given these are the official contact points for Australian customers.

Out of concern, I escalated the issue by contacting the US support team. While they did respond promptly to my initial enquiry, my follow-up response has since gone unanswered, leaving me no closer to resolving the issue.

At this point, the lack of communication is unacceptable. There is no transparency, no accountability, and no indication of when — or if — the product will be delivered. I will now be contacting my bank to initiate a transaction reversal.

Very poor customer service overall. I am extremely disappointed, especially given the brand’s reputation and the expectations set at the time of purchase.

I’ve had a very positive experience with Hyperice, both with their products and their support team.

As someone who is in the performance and recovery space, I value tools that are not only effective but practical in real-world use. And Hyperice consistently delivers. Their products integrate seamlessly into both my own routine and those around me.

What stood out just as much was the level of customer support. The team was responsive, professional, and genuinely attentive throughout the process, which goes a long way.

Overall, Hyperice sets a high standard in the recovery space and support. A brand I trust and continue to support with confidence.

Purchased Normantec Elite $1800 over 3 weeks ago. Delivery said 2-8 days. Company is difficult to contact. No telephone numbers. Non-committal email from them to say they will tell me when order on its way. Still no confirmed delivery date. My son’s birthday date now passed. Don’t advertise 2-8 days delivery if you can’t guarantee. Extremely disappointed with service. We’re not dealing with small $ here.

Excellent customer support and product! Would never buy from anywhere else!

I had a problem with Hyperice Pro 2. Reached out regarding warranty. I was given a few easy steps to follow. Problem resolved within days. Did not expect it to be that simple, but it was.

I have had an excellent experience with the hyperice support team, unfortunately I had a situation with a team which I communicated with them and quickly and effectively they always supported me and solved my problem in an effective and fast way! 100% recommended and many thanks to Breanna who in a friendly way always helped me!

Very professional! A lady by the name of Breanna responded promptly to my email, she was very knowledgeable about the Hyperice product I was having issues with and was able to get the issue solved right away.

Breanna and the Hyperice support team have always been great with my products. They are very professional and respond back in a timely fashion. They are very thorough with their instructions and makes the process easy and fast. Thank you, Breanna!

Hyperice responded quickly to my inquiry and gave me exact instructions to receive my warranty replacement.

I am a veteram Hyperice client, over 6 years. I love their products and now I love their customer service almost as much! My Gen 2 unit had developed a nasty vibration. It was supposed to be a replacement for my Gen 1 trustworthy workhorse Hyperice massage gun. Alas, the basic unit did not hold up to the rigors I had in store. Breanna understood my situation. She upgraded me to a Pro 2 unit to meet my needs. It's perfect!

It's such a refreshing customer service experience. Intelligent people that are working to keep their patrons satisfied. Cheers!

I emailed customer service that I lost a small part. They shipped me a replacement no questions asked. Super level of service.

The representatives respond
quickly to my needs which I greatly appreciate.

I worked with Breanna and her constant communication chilled my anxiety to eagerly receive this gear back. Looking forward to receiving it and will be much careful on how I handle and use it.

Breanna and Hyperice are amazing. I had an issue with a power plug so I reached out and with in 6 days had a new plug and was able to charge my device. This is the second time I’ve had to reach out to support for different matters. Both times I have had exceptional customer service and support. I truely appreciate all the hard work Hyperice does to keep their customers ready to perform at the highest levels! Thank you!!!

Excellent and swift response and resolution to my claim.

Absolute best customer service. I bought a Hyperice device because my Theragun broke after minimal use and they wouldn’t do a replacement. My other Theragun runs for 10 minutes tops. Not to make this all about Theragun sucks, because very impressed with Hyperice who went above and beyond expectations. They surely won me over with products and support.

I ended up with a faulty device. It took a few emails back and forth but they took care of it and are sending a new one. Maybe a tip for others, save the original box so you have the serial number ect. They were super quick to get back to me. 10/10 would recommend.

Alex at Hyperice was so helpful when I started to get an error on my machine. New parts were sent and the problem was fixed. Fantastic customer service. I would recommend not only their products but the customer service.

Breanna was very responsive and helped with an issue I was having with a product, which is now resolved!