I wanted to update my review with a more accurate response. After enjoying some of the Serrano ham I purchased, I am very very happy with the product. Yes there was a slight shipping delay but honestl... Voir plus
L'entreprise a répondu
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Unfortunately the manchego cheese wheel was warm when it arrived! Maybe more ice packs are needed. The delivery was super efficient.
L'entreprise a répondu
I’m a repeat customer and have always been happy with the olive oil, DHL let me down with not doing next day delivery but that is nothing to do with them. Would definitely recommend
L'entreprise a répondu
This store is a treasure trove of quality products and friendly faces. I adore their deli section, where I often pick up fresh sandwiches and salads for lunch. Everything is made daily, and you can... Voir plus
À propos de l'entreprise
- Magasin de jambon fumé
- Fromagerie
- Magasin de produits gourmets
- Service de livraison des courses
- Vendeur de viande en gros
- Mareyeur
Écrit par l'entreprise
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Coordonnées de contact
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Royaume-Uni
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Excellent
817 avis
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Réponse de Iberica Food
Thank you for sharing your experience with our food quality, delivery time, and customer service.
We appreciate your feedback!
Réponse de Iberica Food
Thank you for your positive feedback!
Very good quality Spanish products
Very good quality Spanish products, 100% recommendable, I can say I’m already an usual customer and never had a problem with them, very efficient delivery, the foods are of course awesome. Try them you wont be disappointed.
Only bad thing they don’t sell Anís del Mono for the Carajillo before siesta.
1 octobre 2023
Réponse de Iberica Food
Thank you Ismael we truly appreciate your loyal support and your wonderful feedback!
It's fantastic to hear that you've been enjoying our very good quality Spanish products and that you've never encountered any issues. We take pride in our efficient delivery service and are thrilled to know that you find the foods awesome. While we don't currently offer Anís del Mono for your Carajillo before siesta, we'll certainly consider it.
Thank you for your recommendation, and we look forward to continuing to serve you!
Great delivery and food
29 septembre 2023
Réponse de Iberica Food
Thank you for your positive feedback!
Valencia paella kit
Ordered a Valencia paella kit, received within 5 days and excellent service. Well recommended.
26 septembre 2023
Réponse de Iberica Food
Thank you for your order and kind words!
We're delighted that your Valencia paella kit arrived within 5 days and that you were pleased with our service. We hope you enjoyed your paella!
Your feedback means a lot to us.
Customer service leaves a lot to be desired ts company for the…
I recently used this company for the first time. The quality of the item I received (sobrasada) was exceptional and it was delivered promptly. What I found extremely annoying was the way a problem was dealt with. Another item I ordered was missing from my delivery. I contacted Iberica immediately. What could have been dealt with quickly by either refunding me or sending out a replacement turned into a long winded and tiresome process. Before they would do anything I was told I had to supply photographs of the packaging and paperwork from my order. This apparently would ensure they could identify ' the root of the problem'
Several e-mails later I was given a refund. They apparently pride themselves on their'outstanding customer service' They would do well to remember the old adage Actions speak louder than words.
10 septembre 2023
Réponse de Iberica Food
Thank you for taking the time to share your feedback regarding your recent experience with us. I'm pleased to hear that you found the quality of our sobrasada exceptional and were satisfied with the promptness of the delivery. However, I deeply regret the inconvenience you faced with the missing item and the subsequent process.
At Iberica, we pride ourselves on delivering top-notch customer service. The steps you mentioned, such as requiring photographs of the packaging and documentation, are part of our standard procedures to identify and rectify potential discrepancies and ensure they do not recur. While our intention is always to resolve issues efficiently.
I sincerely apologize for the inconvenience this caused you. We hope you'll give us another chance in the future and see the steps we take in response to our customer's insights.
Excellent beer
I'm very happy with the service and more importantly, I found a beer I love after drinking it in Seville. Excellent beer and excellent service. I will definitely be buying again.
14 septembre 2023
Réponse de Iberica Food
Thank you Danny for your positive feedback!
We're thrilled to hear that you're very happy with our service and that you found a beer you love after trying it in Seville.
Your feedback is greatly appreciated, and we look forward to serving you again.
Réponse de Iberica Food
Thank you, Andrew, for your positive feedback!
We're delighted to have the opportunity to serve you. Our greatest satisfaction comes from knowing we can continue to provide our customers with excellent service.
The chorizo is delicious and the staff…
The chorizo is delicious and the staff are very efficient.
6 septembre 2023
Réponse de Iberica Food
Thank you,Claire, for your positive feedback!
We're delighted to hear that you find our chorizo delicious and our staff very efficient. Thank you for your kind words!
Fast delivery and great products.
Fast delivery and great products.
I would definitely use them again.
6 septembre 2023
Réponse de Iberica Food
Thank you for your positive feedback!
We're glad to hear about your experience. That means a lot to us.
We look forward to serving you again!
Shipped really promptly and the product…
Shipped really promptly and the product was delicious!
30 août 2023
Réponse de Iberica Food
Thank you for your positive feedback!
We're pleased to hear that your order was shipped promptly and that you found the product delicious.
Réponse de Iberica Food
Thank you for your feedback!
We're delighted to hear that you found our product superb, and we're pleased that it was delivered safely and you found it delicious.
You are awesome
You are awesome, been following you on Instagram and never placed an order!!! It was easy and swift including delivery too thank you guys really appreciated sadly I finish most of them because it was so so good. 😅
3 septembre 2023
Réponse de Iberica Food
We appreciate your support and kind words! It's great to hear that you found the ordering process easy and swift, and that you enjoyed our products so much.
We'll be here whenever you're ready to order again!
Réponse de Iberica Food
Thank you for your positive feedback!
We're glad to hear you loved our great food and appreciated the fast delivery. Our aim is to provide you with exceptional culinary delights that stand out.
Great food well delivered will use again
31 août 2023
Réponse de Iberica Food
Thank you for your feedback!
We're delighted to hear that you enjoyed our great food and that your delivery went well. We look forward to serving you again in the future.
EXCELLENT SERVICE ALL ROUND
EASY AND CLEAR WEB LAYOUT. ACCESSIBILITY. DELIVERY TIMING AND CONTENT.
1 septembre 2023
Réponse de Iberica Food
Thank you Ana for your kind feedback!
We're delighted that you enjoyed our website's user-friendly layout. Ensuring timely deliveries and offering quality content are top priorities for us.
Your satisfaction means a lot, and we look forward to continuing to serve you.
Great prepared and tasty produce
30 août 2023
Réponse de Iberica Food
Thank you for your feedback!
We're thrilled to hear that you found our produce great, well-prepared, and tasty.
Excellent Service
I found what I was looking for and within 2 days it had arrived. I could not have wished for a better service.
7 août 2023
Réponse de Iberica Food
Thank you Mrs Maureen for your kind words!
We're thrilled to hear that you found what you were looking for, and it arrived within just 2 days. Providing you with excellent service is our priority, and we're delighted we could meet your expectations.
We look forward to serving you again!
After recent trips to Donostia San…
After recent trips to Donostia San Sebastián, Malaga & Valencia, we were craving some more traditional Spanish food so I ordered cod croquettes (amongst some others) and Ham Gazpacho - absolutely lovely to have a little taste of Spain, thank you!
5 août 2023
Réponse de Iberica Food
We're thrilled to hear that you were able to satisfy your cravings for traditional Spanish food with our cod croquettes and Ham Gazpacho. It's wonderful to provide you with a little taste of Spain.
Thank you for choosing us!
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