As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I have the icandy peach 7 complete bundle and im unable to open up the chassis without my husband because of how hard the button is and I believe it’s faulty because icandy claims it should be a easy... Voir plus
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I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Voir plus
L'entreprise a répondu
We went to the Baby Show at the ExCeL Centre on the 7th of March and had a great experience. We spoke to Chris, who could not have made everything clearer for us. We had done some research into the Pe... Voir plus
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À propos de l'entreprise
À propos de iCandy
Écrit par l'entreprise
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Our Mission
At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From our family to yours
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Our Family
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
Our Approach
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
Need assistance with your iCandy product?
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
Contact iCandy
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
5 year Warranty
With every pushchair
Coordonnées de contact
Montgomery Way, SG18 8UB, Biggleswade, Royaume-Uni
- 01767 604400
- customerservices@icandyuk.com
- icandyworld.com
3,8
Bien
767 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I bought this for my grandchildren and…
I bought this for my grandchildren and it was spot on for the conversation of my I Candy pram . Big thumbs up from me 👍
11 septembre 2025
Réponse : iCandy
Good morning Matthew
Thank you for this lovely review!
We're absolutely delighted to hear how happy you are with your Biscotti purchase. Your kind words mean a lot to us!
Bad ordered pram over a week ago and it…
Bad ordered pram over a week ago and it hasn’t even been shipped yet
10 octobre 2025
Réponse : iCandy
Good Morning Elaine,
We've checked your order and can confirm it was dispatched on Friday, 10/10. We've contacted the courier for an update and will be in touch as soon as we receive a response.
As soon as we have more information, we’ll give you a call to update you.
Didn't send full order
I wasn't given a delivery date, and when it did come, they only delivered part of my order. I now can't change the delivery address on the rest of my order so may now miss the second delivery.
I have been waiting for a call back for three days regarding this matter. I have only received the car seat and am still awaiting the pram!
9 octobre 2025
Réponse : iCandy
Good afternoon Gemma
We’ve reviewed your order and can confirm that two items were placed.
We’ve tracked the shipment for you and can see that both items were delivered on 10/10.
If you believe something is missing or incorrect, please don’t hesitate to let us know — we’re here to help.
Parcel not been delivered or no note…
Parcel not been delivered or no note put through door on attempted delivery
8 octobre 2025
Réponse : iCandy
Hi Rob,
We’re sorry about the delay.
We’ve tracked your item and, according to the tracking information, it was delivered on 14/10.
Easy to order and delivered on time 🕰️
Easy to order and delivered on time 🕰️
Would use again.
7 octobre 2025
Réponse : iCandy
Hi Neil
Thank you for taking the time to leave this review!
We’re delighted to hear how happy you are with the iService process and the delivery — your feedback means a lot to us.
It’s a good pram but find it very bulky…
It’s a good pram but find it very bulky still for my car and not easy to to put down
23 septembre 2025
Avis spontané
Réponse : iCandy
Hi Eric
Thank you for your very valid feed back.
We really appreciate you taking the time to share your thoughts with us.
Brilliant travel pushchair!
So lightweight and easy to fold – perfect for trips and everyday use. Feels sturdy, reclines nicely for naps, and has good storage for such a compact buggy. Really smooth to push and looks stylish too. Highly recommend!
7 août 2025
Réponse : iCandy
Good Evening Izaura,
Thank you for taking the time to leave this review!
We are delighted to hear how much you`er loving your iCandy Pip
As the lightest addition to the iCandy range, it’s quickly become a favourite among our customers — and we're so pleased it’s been a hit with you too!
Great pram, brilliant customer service!
For the icandy peach 7, it’s a Great pram! Recently had to get the adapters due to our growing family to make it a double and works brilliant! Had some issues with ordering so had to call customer service who went above and beyond to help and were so friendly and helpful easy to talk too.
1 septembre 2025
Réponse : iCandy
Good evening Helen
Thank you for taking the time to leave this review!
Our customer service team works extremely hard to provide the best experience possible for our iCandy customers, and feedback like yours truly means a lot.
We’ll be sure to pass your kind words on to the team — they’ll be thrilled to hear them!
Excellent all round
Super quick delivery
Beautifully packaged and wonderful pram, step up from my previous pram
Thank you
30 septembre 2025
Réponse : iCandy
Hi Stephanie
Thank you for taking the time to leave this review!
We're thrilled to hear how happy you are with your iCandy pushchair and the delivery experience.
Welcome to the iCandy family — we're so glad to have you with us! 👶🍭
Excellent 100%
29 septembre 2025
Réponse : iCandy
Good morning Gentiana
Thank you for taking the time to leave this review!
We're thrilled to hear how satisfied you are with the iSpares process and the converter base.
Your feedback means a lot to us, and we're glad we could meet your expectations!
Very prompt customer service response
I was very impressed by the swift response from iCandy (specifically Priya) when I contacted them regarding a small part I was hoping to obtain. Priya arranged for it to be sent out within a few hours of my query which was great.
29 septembre 2025
Avis spontané
Réponse : iCandy
Hi Annie
Thank you for leaving this lovely review!
We’re so pleased to hear about the great service and prompt resolution you received from Priya.
Your feedback will certainly be passed on to her!
Réponse : iCandy
Hi Hollie
Thank you so much for taking the time to leave this lovely review!
We’re thrilled to hear how much you’re loving your Peach 7.
Wishing you many happy adventures ahead – and welcome to the iCandy family!
Andy was the best
Andy was polite helpful very knowledgeable and really knew what he was talking about. Answered all our questions perfectly - just brilliant
28 septembre 2025
Avis spontané
Réponse : iCandy
Hi Sharon
Thank you for your lovely review!
We’re so pleased to hear that your experience with Andy and the team was such a positive one.
Your kind words mean a lot to us!
Fantastic service at the Baby Show at…
Fantastic service at the Baby Show at Sandown Racecourse. Amazing product and ended up buying the icandy Peach7
28 septembre 2025
Avis spontané
Réponse : iCandy
Good afternoon Mike,
We’re absolutely delighted to hear how much you loved the Peach 7 and the service you received from our team.
Welcome to the iCandy family — we’re so pleased to have you with us!
Réponse : iCandy
Good afternoon Caroline,
The ETA is 3:00–4:00 PM today for your item, there should have been a notification.
Hope this helps.
Amazing customer service from Priya
Amazing customer service from Priya. She was able to help me source some obscure small parts for my several year old iCandy Peach All Terrain.
We absolutely love the pram, it served us well for 5 years with several international long haul trips.
Priya really surpassed our expectations as were concerned we would not get the parts given their age and obscure nature (small plastic adaptors and bolts).
22 septembre 2025
Avis spontané
Réponse : iCandy
Good morning Dino,
Thank you for taking the time to leave this review!
We’re absolutely delighted to hear about your wonderful experience with Priya. Your kind feedback truly means a lot, and we will be sure to pass this on to her and the rest of the team.
Réponse : iCandy
Good morning Amalia
Thank you for taking the time to leave this review.
We’re so pleased to hear that you’re happy with both the iSpares ordering process and the item you received!
Travel system looks amazing and I got…
Travel system looks amazing and I got it with 48 hours which is unheard of i was very impressed.
17 septembre 2025
Réponse : iCandy
Good Morning Johanna,
We’re delighted to hear how happy you are with your iCandy Core and your ordering experience!
Wishing you many happy adventures — welcome to the iCandy family!
I candy pip
The icandy pip stroller is very gud light weight easy to push very gud condition would recommend to friends and family
15 septembre 2025
Réponse : iCandy
Hi Shakila
Thank you for taking the time to leave this review!
We are delighted to hear how much you love the iCandy Pip, its amazingly light, perfect for the family holiday and just out and about!
Welcome to the iCandy family
Absolutely terrible delivery paid extra…
Absolutely terrible delivery paid extra to have it delivered next day and still waiting 5 days later … no offer of any type of refund at all just icandy and DPD blaming each other !!
15 septembre 2025
Réponse : iCandy
Hi Kerry
We’re sorry to hear about the delay with your delivery. This has now been investigated — please see the details below:
17 Sep 2025 17:43 DPD Local Your parcel is on its way back to Icandy World
17 Sep 2025 11:00 DPD Local As requested, your parcel will now be delivered on Thu 18 September 2025
17 Sep 2025 10:34 DPD Local We missed you. Your driver Aaron won't be back today but you can still rearrange your delivery.
17 Sep 2025 08:39 DPD Local Your parcel will be with you today
17 Sep 2025 01:17 DPD Local Your parcel is at our depot.
we have emailed you about the above.
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