iCrack® Avis 

This "service" is SO appalling that I have actually created a Trustpilot account just to help raise awareness about these criminals.

Came in with a cracked back iPhone 15 Pro against my better judgment...Apple fees without warranty were cheaper than their quote! They charged me 175 GBP, made me sign a receipt that I of course didn't read that states: “Liability waiver: by signing the receipt, you consent to release the company and its technicians from liability for claims or damages resulting from repair work. By proceeding with the repair, you acknowledge and agree to the terms outlined in this policy”.

I tried to back out of the service when I watched them put SUPER GLUE and RUBBER BANDS to secure their phone back, and I have since had a diagnostic run by Apple that showed damage to the cameras, a temperature warning, and other damages and I PRAY that the battery hasn't been cracked, which would render my phone useless (if not a health and safety hazard, as cracked batteries can combust) and I will have to pay for a full replacement.

I have raised.a dispute with my bank, and I'm taking them to small claims.

Please if you're reading this and had a similar experience, report them to Trading Standards, or at least email Citizens Advice who will report them (as they did for me) - I do not know how they are still running!

Location doesn't really matter as it's the same crooked company but I went to Broadmead, Bristol

Sold me faulty headphones for £19.99. I took them back and exchanged them for another pair which, despite being better, still took around 6-7hrs (if not more) to fully charge. They also didn't always turn on when I wanted them to.
Stay well away from this untrustworthy and dodgy shop - you might as well go to an established one.

Had a problem with my wife's phone. Dropped her off outside the shop and drove round the block, she was waiting outside and the man had taken the phone apart and refitted the charging port. Would not take any money for doing it. Absolutely brilliant service ,will recommend and will use again. Thank you.
David Hoyle.

I popped in to iCrack today to get advice on a cracked iPhone 8 screen.

Within 30 minutes they had replaced the screen and screen protector all completed at a reasonable cost.

I would certainly recommend them.

Great service new screen within 40min works perfectly

Terrible service, took my phone in for the front and back screen to be replaced, gave me an LED screen when I paid for an OLED, front screen didn’t fit properly and the phone was burning hot while trying to charge and the camera had been broken by them, when we took it back it they were incredibly condescending and rude refusing to give our money back and gave an email address which does not respond, currently discussing legal action.

They have claimed fake review but we have video proof of the broken phone and rude staff

The young man in the icrack branch in Dochester was excellent.
Immediate honest diagnosis as multiple screen cover cracks rather than the actual screen.
Replaced in minutes. I couldn't be more pleased.

Great service, phone charger broke off in charging port and they managed to get the broken bit out without the need for a whole new port. Friendly helpful staff.

iCrack in Bath can't recommend. Asked for a new phone case 'magnetic close type with no fold over button,' fellow said it was over £30, I was going to leave as they're cheaper elsewhere but the fellow said they had one at £15. Assistant fitted the case but when I saw it, wrong one, 'fold over button type' which bulks in the pocket. I had already paid, gave £20 and got £3 back, thus charged more than originally quoted £15 and given wrong product. I told the assistant, it went back and fourth then I just left the shop. Won't go back to iCrack. Genuine review, the place is on Milsom St. in Bath. Other reviewers also mentioned the high prices here.

Many of the people have basically written ny experience here for me. I took my phone to the lichfeild shop. Twice they had my phone. The first time I did drop it and it needed the screen re-replacing but I popped so easily. But the second time it was literally just in .y pocket .. very slim shoddy screens used.

And unfortunately that is the least of my problems my phone now doesn't unlock at random time . Glitches out on apps .. its never been the same. I was speaking to a local and apparently they take your genuine apple/Samsung parts and replace them for cheaper parts .. PLEASE AVOID LIKE THE PLAUGE. GO TO A STORE WITH REAL PROFESSIONALS

Also if you look at alot of the 1 stat review they say that certain branches don't exist. But if you look at the 5 start reviews mentioning the same shops they don't say anything. SCAMMMERS !!!!

Please be wary of this company. For these reasons:
1 I was sold an iPhone screen and protector which disabled the touch sensitivity of my device.
2. During the process the assistant refused to listen, constantly interrupted and talked repetitively over me.
3. The customer in front of me was treated in the same way and left the shop angry.
4. My visits to the shop have resulted in my losing £100 and requiring a new ‘phone.
In summary, poor and costly service and a very difficult experience.

They saved our holidays and we didn’t have to pay.Excellent service very kind people

We bought a reconditioned iPhone the shop was very helpful and patient sorting out the transfer of data. Nothing was too much trouble we were very pleased with the service we received.

My iPhone 5 screen has been broken for a decade and finally got it fixed to recover photos. Paid iCrack £30 and posted it over to them. Wasn't sure on the password so instructed them to give it their best attempt without unlocking (they prefer to unlock to test their fixes). They were obliging with this request, and sent the repaired phone back within 3 working days with a complimentary screen protector fitted. So impressed. 5 years worth of photos have been saved.

iCrack is not a phone shop this is the cult of cheater’s. don’t go shop elsewhere.

icrack at Telford Town centre were brilliant yesterday in fixing my old Samsung phone would not charge and I was trying to transfer my data to a new phone. In 30 minutes it was sorted ,charging away. Great service from the 2 techie guys, very polite and professional.

I visited Icrack, chantry place, Norwich today. The guys to there were super helpful and fixed my phone quickly after another shop tried to tell me to buy a new phone.

Excellent service lovely and friendly helped me find right size cover for my tablet today. My husband had a new screen put in on his phone a couple of months ago and again Excellent service nice and friendly and phone was ready within the hour. All perfect thankyou🙂

staff rude! pair of bully boys! worst service ever, went in with a phone with small crack in screen, came away with a burnt up phone and no justice! SCAMMERS!!!

I visited I Crack Market Harborough today and received great service from Asim and Inam .They are friendly knowledgeable and reasonable in price …..but most of all they fixed my broken iPhone in 30 mins !!!! I was impressed and I will recommend them where I can .