Curacao Avis 

Makes me so sick to read about this company. I'm done w/them.

The worst store I have purchased an item a coffee machine. On the second day the coffee machine was leaking water on the bottom. My son, and wife took it back to have replace or refund. They refused to replace it. I had to take time from my work schedule to go to the store, and speak to a Manager (Edgar) At first the gentleman the help was really rude. According to my wife was the same one from the day before. At first they stated that they did not have anymore of the same brand I purchased. At last minute they came out with one that they found on the back warehouse. This tell me do not make any big appliances, or any other big merchandise because they will hassle you to exchange or refund. I will not purchase any item from this store.
The worse customer service, and exchange policy.

The worst company I have done business with.
The CCS program they have, beware of that,
Is just for getting extra money from you, when you need it
they don’t approve it doesn’t matter if you submit proofs
They denied, for sure for charging the late fees.
Very disappointed with this company.
NEVER USING THEM AGAIN IN MY LIFE.

Be very wary of this company it is the worst service I have ever experienced in my life. I'm boggled how this company is still in business. They especially target and take advantage and exploit the Spanish speaking community! There locations are in the middle of our communities that are most vulnerable. I will do whatever is possible to get this company to pay for all the wrong they have caused my community. I cannot stand this company, I read that they are trying to open a Chula Vista location in San Diego. What a coincidence right next to the border of Mexico where alot of Spanish speakers live! I can see how our communities are being targeted and I will not let this company continue to do this. We need to speak up and sue them, get them out of business they are doing much more harm than good to our Spanish speaking latino communities.

I came in to buy some printers and the lady yazmin was extremely rude. Every customer that passed by and asked a question she’d sent them somewhere else, roll her eyes and turn to talk to the man next to her. And when I tried saying no to buying another item she recommended she gave me the ugliest look. Never going back.

Warning they say they will give you up to $4000.00 but once they run your credit they give you $2000.00 and if you want more than $2000 of credit they want you to provide your whole family tree for "references" they act like a junk heap car lot owner thinking eveyone has bad credit, also they don't keep their promise to refund the difference when you find it cheaper at Walmart or some other competitor.

Advertencia, dicen que le darán hasta $ 4000.00, pero una vez que ejecutan su crédito, le dan $ 2000.00 y si quiere más de $ 2000 de crédito, quieren que proporcione todo su árbol genealógico para "referencias". Actúan como un lote de chatarra. el propietario piensa que todos tienen mal crédito, además no cumplen su promesa de reembolsar la diferencia cuando lo encuentra más barato en Walmart o en algún otro competidor.

Have been shopping at Tucson store for a few years. Have always been very nice, helpful. When we had to return a product, they were quick to resolve the issue. The manager is very accommodating.

Gracias Claudia x ayudarnos eres un amor bendiciones para ty

As a Commercial Banker, I deal with thousands of companies and I have almost never seen a worst performance of a company than this one. On my very 1st day of attempting a $700 computer, I had to call in to customer service NINE TIMES just to order and I still didn't place it. From unverified shipping address to arbitrarily being put on hold in the middle of talking, this is one of the WORST companies I have ever experienced. What a piece of s**t outfit!

I recently have made several purchases at Curacao in Van Nuys and I am impressed with the inventory and helpfulness of their employees. They have everything from sunglasses to camping gear to toys and appliances. I happened to price check an item and found it $24 cheaper using my phone, I was given the $24 off PLUS 10% on the product on-the-spot. No hassel and guarenteed. Impressive.

I recently applied for a credit from them and got approved I later used that credit to buy a dryer which in total came out to 900 dollars I put $176 down and waited over a month for the dryer to be delivered I finally received it only to discover that the dryer didn't come with any attachments not even a plug to plug it in the wall. I was told that I needed to purchase those things separately but nowhere in the description did it say that so I requested for them to pick the dryer back up and requested a refund. I have been getting the run around ever since. Every time I call they tell me I have the wrong department and hang up, no one speaks good English so there is a language barrier, it's been two months since they picked up the dryer and I still haven't received my refund.

I received a pre approval for one of their credit accounts last summer. Finally after months of having the account, I decided to make a purchase. First, I requested expedited shipping-it didn't happen. When I found out the item would not arrive in time, I called customer service to cancel. I was assured the order was cancelled. Their web portal indicated it was cancelled, yet the item showed up at my front door. I then had to request a return authorisation. There was no self service option for this like Amazon. I had to wait 3 days for a response and a return label. I promptly returned the laptop. Two days after the item was delivered to Curacao by UPS, I received an email that the item was received and my account would be credit. My account with Curacao was credit. However, the copayment of $205 I paid on my credit card was never completed. I emailed Curacao about it. After a week of hearing nothing and no credit, I filed a chargeback with my credit card company. There seems to be no urgency at this company. This company really needs to get it's act together. If the excuse is labor shortage, then they shouldn't be in business. There is a clear way to automate most of this as Amazon has done so. I will not shop again from this company.

I would never buy anything from curaçao again. I ordered a watch on Black Friday without doing my homework on the company. It arrived late (2 weeks later), so I needed to return the item.

The Returns Policy on their website clearly states that unworn watches may be returned. I contacted curaçao the day it was delivered to initiate a return, and was told to wait 48-72 hours. After 72 hours I called and was on the phone for 30 minutes, only to be told it takes 7 days because management "needs to do an investigation." I called back *three* more times, each time taking a minimum of 30 minutes on the phone, before a rep finally sent me a return label via email.
I'm a patient person, and I was polite each time I called. It's a busy time of year, and I understand that stores everywhere are short-staffed. But I've never encountered a company that is so dysfunctional and where the customer service is so poor.
What boggles my mind is not just the rude customer service, but that a company could be run this poorly and still be in business. The reps told me a different story each time I called, including "watches cannot be returned," "the website is wrong about our return policy," and "watches are basically jewelry, and, like, jewelry can't be returned, so..." I waited patiently for my turn to speak, and then I'd read the Returns Policy aloud from the website. After explaining that (and providing the URL aloud), one rep said "no, not really, it doesn't say that." What!?

So, after a week of waiting and four long phone calls, I got the return label. That agent was the rudest person I spoke to, but at least he clicked 'send' and I received the return label before he hung up on me. I printed it off and sent back the watch yesterday. Now I'm waiting to see whether curaçao processes the refund promptly and correctly. If not, I'm ready to open a dispute with AmEx and call the BBB.

Finally, I posted this on Facebook, and they replied quickly in the comments, inviting me to contact them. I had already emailed them (at that same email address) but they didn't reply. They are trying to paint over the bad reviews by replying with a generic apology, but they don't follow up to fix their mistakes.

Cannot make a payment online - faulty company that will not allow me to pay the full balance - completely messed up my credit. Do not do business with this company

Mirna was an excellent customer service help me very well on my shopping need

Purchased a coffee maker through them and it was defective. Had a leak which made it unusable. Asked to return and they denied as I was out of the return window.....by a whopping four days!!!!! Purchased it on 2/24 and received 5 days later. It was a birthday gift and opened on 3/15. How would I have known it was defective before then? And based on delivery date - I was still within delivery window. DO NOT SHOP HERE!!!!! I have been a customer for years and apparently that does not matter to them. They ignore you!!!!! WORST OUTFIT EVER!!!!! Spend your money somewhere else. BUT TRUST ME - THEY ARE GETTING THEIR PRODUCT BACK WHETHER THEY LIKE IT OR NOT!!!!! RUN FROM THESE FOLKS!!!!!

3/22/21 - Three days later now and one phone call from them - yep, still quoting their return window. And they are rude to boot. Seriously - DO NOT SHOP HERE!!!!! They do not stand behind their products and will give you the run around but not solve your problem. If you buy something and it is defective, you are stuck with it. Too many other reputable merchants out there to take a risk with Curacao.

3/22/21 - If my comments don't convince you to go elsewhere - see below from LA Times:

By MATTHEW ORMSETHSTAFF WRITER
MARCH 9, 2021 8:09 PM PT
The Curacao retail chain has agreed to pay $10.5 million to partially settle a lawsuit brought by the California attorney general’s office alleging that the company exploited its customer base — largely Spanish-speaking immigrants — through misleading advertising, unlawful fees, illegal debt collection and abuses of the small-claims court system.