Idealworld Avis 

WHat a load of mistruths are told by presenters Staying items are discounted as SPECIAL offers When they are the same as on non special DISCOUNTED times!!!

WHAT,S WRONG WITH THE ONE CALLED...NATALIA ....SHE CANT LOOK INTO CAMERA ...SHE ALWAYS LOOKS TO HER RIGHT HAND SIDE OF CAMERA ANGLE ...VERY STRANGE PERSON .....

I've just come across these on TV I didn't know they were back trading,all I can say is beware of the 30 full money back guarantee!!! Yes if they don't go bang, then you might just as well try contacting the man in the moon you got more chance of a response, and now reading the reviews on here seems worse than ever, & the rubbish they are peddling you can get from eBay much cheaper, personally I hope it goes bang again, robbers. Shame on you Mike & Peter for still working there I think you are both much better than this old tat

How many times do i have to complain about managers and presenters shouting, being aggresive and rude? Its ridiculous! It occurs mostly on TJC but also on Ideal World. I have complained by email many times but no sooner it stops it starts up again. They seem to think it will make them get noticed and heard more. I am not a customer however i did have an account a while back but closed it. That being said i watch the live shows often, and i feel that viewers should not be subjected to this appalling behaviour. A certain presenter (Adi Jani) amongst other members of the team and management, is well known for shouting as well as constantly shouting attack. Please stop this its highly unprofessional!

So I placed an order on the 3rd December for a watch for my dad. After a few days hadn't heard anything so I contacted customer service through live chat. Was told due to Christmas period things were taking a little longer. So I waited another 48 hours. Contacted them by phone the gentleman I spoke to assured me that my order has been allocated and definitely would be with me in time for Christmas. Still nothing. So I again contacted them and said where is my order. Apparently it was out of stock ! So I called back and was reassured that it didn't matter because my order has been successful and watch had been allocated. I told them it's not out of stock there is still 1 available just send me that one. Was told they could send it but I would have to pay the extra 30 pounds for the same watch. This watch was for my dad it will be the last present he receives from me as I am terminally ill. I needed this to be here.so I could get it engraved. The customer service at Ideal.world.knew all of this and yet continued to lie through their back teeth. Absolutely shocking 😔 I am.now in a position that I now no longer will be able to give my dad his watch because due.to ideal.worlds behavior it's going to be to late. I WILL BE MAKING AN OFFICIAL COMPLAINT IDEAL.WORLS IF YOU SEE THIS . I'm heartbroken 🥹🤬

I BOUGHT A ADORMO MATTRESS WITH A RETURN POLICY INTO JANUARY 2025, BUT HAVING NOT LIKED THE QUALITY I HAVE WANTED TO SEND THIS BACK AND GET A FULL REFUND SINCE NOVEMBER, THE PROBLEM IS, YOU CANNOT SEEM TO TALK TO ANYBODY IN THE UK, OH YES THEY HAVE A UK CENTRE TO TAKE YOUR MONEY OFF YOU, YOU TRY SENDING ANYTHING BACK, THE CALL CENTRE IN INDIA REFUSES TO PUT YOU IN CONTACT WITH ANYONE IN THE UK, SO FAR I HAVE TAKEN 3 DAYS OFF WORK WAITING FOR THIS ITEM TO BE COLLECTED, PHONED THIS MORNING TO BE TOLD RING UP AGAIN IN 24 HOURS, SHOCKING THERE IS NO CUSTOMEER SERVICE, AND THERE DOESNT SEEM TO BE ANY PHONE NUMBER OR EMAIL FOR THE UK HEAD OFFICE OF IDEAL WORLD. MY ADVICE WOULD BE .........JUST DONT BUY FROM IDEAL WORLD IN THE FIRST PLACE...

So I placed an order on the 5/12/2024. Had to phone up today 16/12/2024 to find out why I still hadn’t received it. Got through to someone that said it would be dispatched tomorrow 17/12/2024. Absolutely ridiculous, they didn’t say when I ordered that they wouldn’t dispatch for 12 days. Won’t order again .

Bought a Dunlop shaver and it is useless. Sent it back for a refund, but they refused saying it had been used. How could I tell it was useless unless it was tried out.
Never ever buying from them again.
Beware if you write a negative review about a product they remove it.
Just a further update this is the response received yesterday from their customers service.

Dear Leslie,

Thank you so much for sharing your valuable feedback! We have tried contacting you over your phone call to discuss more on that. However, your feedback has been taken down so we can improve on the variety of products being presented on Live TV to give our customers a better range of products.

Think this shows what they are like as a company and if they don't like your review they delete it.

As mentioned don't trust this company and if you deal with them BEWARE!

Well. I spent over 180 pounds only to find out about 10 days later that the did not have the item. A. Pre order they said. Why was I not told this at point of purchase I asked. Bad luck to you they implied. I asked, please refund my monies to my account. They say, they will not. SHUT UP AND WAIT, THEY SAY. I have asked and ask over days and days for them to returns my hard earned money. They say they will not. Fraud line next step. Paul.

Not een a customer, they just keep.sending me products for someone I have never heard of. You think that this could be resolved easily, but foreign call centre is full of people who don't know what they are doing. Putting you on hold there or four times during a call and emails that ask me for my customer details even though I clearly explain to them with capitals that I am nothing to do with them. I honestly don't know whose dummer the staff that work their or the people that hand their money to such a shoddy outfit selling total tat.

Recieved in a very poor state. One bottle was leaking and box now discoloured. I took a video for proof. The 3 bottles were not properly fitted into display insert. This is a xmas gift, really disgusting.

Saying I owe lump flexi pay when I don't. They can take small amounts anytime. BEWARE I believe it's a scam. My bank is wary of them. Saying I owe hundreds when money is there for them to take in small sums a time. Cheap stock anyway. Bad quality.

I am not a fan of buying clothes off the TV but saw some hoodies for sale and in my size too. Ordered 2 and they are really nice lovely material and they fit like a glove thankyou ideal world can't wait to wear them 5 stars for me

ordered a Molton Brown selection box, having used these products before I know they have a smell about them with these from Ideal World couldn't smell the different fragrances either a duff batch or old seconds stock ? which is it IW.
not impressed wont be ordering again from this shopping channel.

I really don't know what's going on with ideal world these days. It just seems like it is run by plebs. So many mistakes made live on air, poor quality microphones, poor camera work. The presenters do their best but, prices are wrong, items are wrong and don't get me started on the flipping colours!! Calling blue, green. Lilac, light purple! It's an absolute shambles and an embarrassment. Some items are such poor quality, like some cross body bags I bought and returned. Could get better off the market! And Sally Jacks, boy oh boy, Bring back Lowen Love!!

They used to be good now not so, I returned a vacuum cleaner as the suction wasn't picking up the cat hair/fluff. But when I emailed them about the refund the said we've sent it back as you've used it. Of cause its used that how I found out it was useless. Won't be using them anymore.
Be aware of this when you buy anything from ideal world.

Their customer service could definitely be better. Too much correspondence and apologising and not enough Action! Albeit in the end they understood the issue (tried to make a purchase but the price advertised didnt transfer to checkout. I exchanged 8 emails with their customer service and all that was said was "sorry"...get the price transfer fixed...please! Actions speak louder than words) After several days and many emails (a couple of calls) finally someone understood what customer service is about and resolved my problem. If this had happened in the first place, I would have awarded at least 1 additional star

Feel sorry for the presenters, they have to sell poor products, ideal world used to sell Brilliant brands. I keep flicking on hoping things will pick up. Get your act together management team. My option only.

i was given a watch bought from there,it was rubbish cheap chinese rubbish the date went to the 36 of the month and only went to the year 2017 that was in 2021 thankfully i didn't buy it i did sell it on though for 10 quid god knows what the new price was

Tried in vain to get through to place an order for double adormo mattress 30 mins wait n no answer...presumably foreign call centres...but having thought about it and presenter saying owner owns dream beds, maybe he trying to think people actually buying dormeo mattress with twist on the name....JUST so glad nobody answered now tbh
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