IDNet Avis 791

The switch to ID didnt go well NO Broadband for 2 Days
Support was no help told me Broadband not activated then your Router is faulty they did offer to send a router to Test which I refused as I know my Router is fine was getting 900mb with old isp then nothing with ID
I left things as were next day I went to work when I returned in evening Broadband was working as by magic the Faulty Router was working
Not impressed by I'd

Query about transferring email to new computer but not able to help

I have been a customer for at least 25 years.
Which in itself should say more than anything I can add.
VoIP telephone service was added recently to my Broadband service.

I’ve been with them for years and don’t imagine changing. Support is friendly, helpful and they always, effortlessly go the extra mile.

Steve Waters - great service, give this man a pay rise!!

Colin @ Cool! Merch

Install good
Customer services were great with some excellent advice
Service itself is excellent, no drop offs just speed 😊

I started having major packet loss issues over 2 weeks ago making the internet borderline unusable. After buying a new router and cables as they wouldn't escalate the issue until I did so they only just got back to me to say there is a problem with the line provider but no ETA on a fix as there's a backlog. In the meantime they're still charging me £54/mo for shoddy internet.

In response to IDNet: Why was half of this information not relayed to me via email? There was over a week between "we'll get back to you" and getting an update just to be told there's no ETA on a fix and in the meantime you're still billing me. Your reply is also passive aggressive and unprofessional however I've reworded the review to be clearer.

Very reliable virtually no issues and very responsive on the odd occasion I needed some support

Simply a fantastic experience. The ordering process was easy, and their customer service is genuinely amazing. I had to leave IDNET for 18 months and was stuck with Virgin Media - I couldn't wait to come back. They even dealt with Virgin for me to make the switch effortless. The engineers were polite and professional. Highly recommended!

I've been having issues with the internet dropping out on random occasions even while an Ethernet is connected I emailed the company and they suggested doing multiple tests while they have done nothing on their end I said I can't connect the Ethernet to my laptop and it does not have an Ethernet port and they expect me to borrow or buy an adapter from a friend which is ridiculous because they have done absolutely nothing to help other than ask me to do all these tests on my end

IDNet really came through with a good solid connection after I was let down by the big EE.

Decided to go with IDNet after seeing good reviews online.
Very easy to order online. Engineers arrived at specified day and time and installed router in room of my choice.
Delighted with speeds so far.

maybe better than other companies, but we pay for 80-20, and we get 50-14, and we are being told that its normal, also sometimes we are losing connection for some minutes during the day. very expensive in comparison with other companies in the big cities.

Scott, Alex and Summer (SAS) from CityFibre who installed our iDNET service were absolutely brilliant and Alex and Scott in particular were a comedy duo! Their workmanship was outstanding, mixed with listening to their camaraderie as they got on with their individual tasks - they were funny but worked effectively as a team and quickly finished the job to our satisfaction.
We opted for a fast package which hands down trumps all over our previous supplier Virgin with whom we had to use a booster to get a signal up to our third floor but with iDNET and their superior router - I’ve removed the booster for our old system as with iDNET we simply do not need the signal boosting - even in the roof! I’ve even tested it in the garden and get great speeds out there too!
We highly recommend iDNET and CityFibre who installed it.
The whole family can stream to their hearts content with no buffering on several different devices all about the house and the speed is super fast. Highly recommended! 10/10

Like all great equipment, the best is the stuff you don't actually think about, allowing you to just get on with your day. That's IDNet. Plus a human being who knows what they are doing actually answers the phone if you have a tech issue.

I am formally raising a complaint regarding an unjustified £85 “aborted visit” charge applied by IDNET following a failed installation attempt by their partner, CityFibre.

To summarise: CityFibre engineers arrived for the scheduled fibre installation and proposed a limited setup—drilling into the living room wall and placing the fibre box near the nearest socket. I reluctantly agreed to this to avoid further delays. However, shortly afterwards, one of the engineers returned to take a photo of the area, stating it required approval from their manager due to renovation work taking place in the flat. Despite the area being safe, accessible, and fully prepared, they later informed me that their manager had refused to proceed on “health and safety” grounds. The engineers then left without carrying out any installation. Before leaving, one of them assured me that no charge would be applied for the visit, and if a charge did appear, it would be refunded.

After contacting IDNET about the failed installation, I requested to pause or cancel the contract. They responded that cancellation was possible, but I would still be required to pay the £85 “aborted visit” charge, claiming that CityFibre had passed this cost on to them. To verify this, I contacted CityFibre directly, who confirmed that no charge had been passed to IDNET in relation to this visit.

I relayed this information to IDNET and was told they needed to confirm it with their manager. A week passed with no response, so I followed up. They replied saying they were still “awaiting confirmation.” Another week went by with no update, but I then received a payment reminder for the £85 charge. I contacted them again and was finally told: “Unfortunately, the charge has been passed on to ourselves due to the engineer being turned away for Health and Safety, so will stand and need to be paid.”

This explanation is highly misleading. I did not turn the engineers away—they left on their own decision based on internal procedures. IDNET’s explanation not only contradicts the actual events but is also directly at odds with the statement from CityFibre. This raises serious concerns about IDNET’s transparency, communication, and customer handling.

Despite multiple attempts on my part to clarify the situation and provide supporting information, IDNET has failed to investigate properly or acknowledge the contradiction. Their communication has been slow, unhelpful, and ultimately dismissive.

This experience has caused unnecessary stress, wasted time, and financial frustration. It has also significantly undermined my trust in IDNET as a broadband provider. I expected a far higher standard of professionalism and integrity. Based on how this issue has been handled, I cannot recommend IDNET and would strongly advise others to be cautious before signing up with them.

Excellent customer service and support. They deal with customers professionally and courteously, and ensure any issues are resolved. No complaints and can't praise them enough. They put other providers to shame.

Been with them many years, if you have a problem which is not very often ,it is sorted out by phone or email quickly . Uk support

Consistent service with no problems

Excellent and reliable service. Customer service is also very good with rapid responses to enquiries. Fully Recommended.