Ifurniture Avis 

Waited over 3 months for items to be delivered and no answers on phone when rung to ask what's happening, to get items dropped off to be damaged then to have new items dropped off with no screws missing leg etc had to pay for delivery even after being told it would be free of charge. To them laugh and say its not there fault and don't understand.

Nikki helped me over the chat feature, she was lovely to talk to, kept me informed and was quick with responses. Thank you, Nikki!

Missing some furniture assembly components from the delivery Mary was helpful in arranging the missing bits to be couriered to me. Thanks.

It is rare to find a company that cares about its customers the way iFurniture does. From the very first time I contacted customer service, Mary’s exceptional kindness and willingness to help were truly evident.
We want to sincerely thank the team at iFurniture for providing such a fantastic experience while handling the replacement of the four chairs we bought. A special shout-out to Mary for making the entire process seamless and stress-free!

Super helpful customer support from Nikki via chat. Thanks heaps

Had an issue with a product from the Westgate branch and customer service member MARY helped so much with sorting it out fast. Awesome to deal with, and worked around what was best for the customer.

Nikki from customer service was great, very helpful and efficient

Joseph went above and beyond to resolve the issue with my couch and sorted out on the day very happy thankyou
I also want to commend Mary for being proactive and organising a sort visit for me and not ignoring the issue thankyou

Nikki, that will make my day. 🙂. solve the problem

Recently purchased a new lounge suite and unfortunately encountered a minor fault so I contacted the customer service line and I got to speak with Mary.
She was super helpful, explained everything thoroughly to me and what I needed to do in order for her to help me rectify the problem.
Communication has been great! fast and efficient. Updates have been clear and straight forward.
Thank you so much Mary.

On receiving my item on the 8th Sept.2026 I was very disappointed to find the table top had been damaged in transit. The disputes process was extremely easy to manage, the communication excellent and friendly, completed very quickly thanks to Mary for her very clear directions and excellent service.

Today I witnessed one of the best customer experiences I have had. I ordered a bed frame for pickup. But then realized I wasn't able to pick it up by myself due to the size. I contacted 'Erlie' from customer service, and she was able to link it with one of the other orders and arrange a combined delivery without any hassle, which gave me peace of mind.

Went to get a standing desk from their Chch shop, and their website indicated it was the last one left, and it was only a shop display unit. When I went there and decided to purchase it, they said they had it in stock in their warehouse. This seemed a bit deceptive, but willing to give them the benefit of doubt.

So we drove about 5m to their warehouse, presented the invoice docket I was given, and then was told to wait. They indicated at busy periods it would be sometimes 30m to wait - it wasn't busy. We waited in our car close to 20+m to get the desk brought out to us.

Overall I would rate this as a poor experience and we really should have just purchased online instead. Other warehouse based pickups have been significantly faster.

The product itself seemed to be ok.

We ordered a wardrobe for delivery from Christchurch to Methven. For some reason it then sat at a nearby depot in Tinwald for five days before being delivered with broken parts.

We reported the damage on the day it arrived. We are now just shy of two weeks later and, despite repeated contact, still don't know when we will receive the replacement parts.

The communication and after-sales service have been extremely poor.

The original customer service representative asked me to email photos, which we did, only to then tell us she couldn't receive them and ask us to start again through their website portal.

The portal required photos and video, which we supplied. We were then emailed through the portal and asked to provide photos and video again, which we did for the third time.

Three days later we received a generic "we're looking into it" response. A week later we asked for an update through the same ticket and received no response.

We then emailed the contact named on our original sales confirmation. The automatic reply said we would receive a response within 48 hours. That was several days ago and we have received nothing.

I called again today. I was told the replacement parts are apparently already in their warehouse, but are not scheduled for collection for another four days. They still cannot tell me when we can expect to receive them.

In the meantime, we have been left with a half-unpacked wardrobe that we could neither pack up to return nor unpack and assemble while waiting to find out what was happening.

Things sometimes arrive damaged. That's unfortunate, but it happens.

The one-star review is for what has happened since: repeated requests for the same information, unanswered messages, missed response commitments, unexplained delays and, almost two weeks after reporting the damage, still no date for receiving the replacement parts.

Thank you Joseph for helping us fix the bed.

Joseph was very quick, efficient and friendly. Showed up on time and did an awesome job replacing the faulty part. 11/10 service! :)

Joseph was incredible, sorted out our problem so fast
Very easy to communicate with and replaced the entire unit that was damaged!! Would high recommend. His service was impeccable

Joseph was a huge help getting my furniture into my car. He was friendly, helpful, and made the whole process so much easier.I believe he is a great asset to ifurnitue.I really appreciate his effort and excellent customer service. Highly recommend Joseph!

⚠️ Buyer Beware When Purchasing from IFurniture

I purchased a sofa from IFurniture for $4,500, including what I understood to be a 5-year full warranty. However, when I needed to make a warranty claim, I was told that the warranty did not apply.

I am very disappointed with this experience. I feel that the warranty information provided at the time of purchase was not clear, and customers should be given the full warranty terms in writing so they can properly understand what is and isn’t covered.

My advice to anyone considering a large purchase is to make sure all warranty terms and conditions are clearly provided in writing and attached to your invoice before purchasing.

Based on my experience, I would not recommend IFurniture to others. Please make sure you fully understand the warranty conditions before making a significant purchase.