Ifurniture Avis 

If I could give no stars I would! Terrible customer service they sent me a desk that looks nothing like the one I ordered ! They also want to charge me the delivery fee back to them plus the restocking fee when this is entirely thyr issue ! Dnt buy this has just been all a headache

Brought something from there store online was going to cost 350 to deliver, so drove to pick it up instead. Got home to find the table legs has not been stained or sealed messaged them. There solution was a $15 partial refund....... Or for us to pay to get it returned and a new one delivered .... So yeah take from that what you will... Terrible

I am extremely disappointed with both the product and, particularly, the customer service I have received from iFurniture.

We purchased a DURO 180 dining table and, when we finally went to assemble it, discovered that we could not properly assemble it because the supplied threaded rods did not protrude far enough through the table legs for the washers and nuts to engage.

I contacted iFurniture on 21 July and provided detailed photographs, measurements and the assembly instructions. The instructions specify M8 × 740 mm threaded rods, while the rods supplied with our table measure approximately 730 mm.

Since then, I have spent weeks going back and forth with customer service, repeatedly explaining the same problem and providing further photographs and videos. I have even tried completely loosening the rods from the tabletop and also tried positioning the legs without the rods screwed into the tabletop at all. The rods are still too short to reach the washers and nuts.

I also had two builders look at the table, and they agreed that there appeared to be a problem with the product.

Despite all of this evidence, I have repeatedly been asked to try the same thing again. On 10 August, after almost three weeks of dealing with this, iFurniture’s response was once again to tell me to loosen the rods further — something I had already clearly explained I had done.

What makes this even more frustrating is that their own assembly instructions state 740 mm, while the supplied rods measure approximately 730 mm. Instead of addressing this discrepancy, customer service told me that Head Office had checked their display table and confirmed that its rods were the same length.

That doesn’t resolve the problem with my table.

The table has been sitting unassembled on the floor of our lounge for weeks, taking up space, while I have repeatedly had to chase iFurniture for responses. I was initially told I would receive an outcome within 48 hours, but instead I have had to send multiple follow-ups simply to get a response.

I completely understand that problems with products can happen. What I find unacceptable is the lack of urgency, the long gaps between responses, repeatedly being asked to try things I had already tried, and the failure to properly address the evidence I have provided.

I purchased a dining table expecting to be able to assemble and use it. Instead, weeks later, I still have an unusable table sitting in pieces in my home.

Very disappointing experience. I would not recommend iFurniture based on the way this issue has been handled by their customer service.

Brought a zero-gravity bed from this lot and when I got it sorted the mattress was 4 cm lower than advertised, (after 3 weeks of back and forth a new mattress was delivered) If you push the end of the tape right down into the base of the bed, it'll just make 22cm, but if you measure the mattress from top to bottom it's only ever going to be 18cm !!

I want to say a huge thank you to Mary and the team at Ifurniture for their outstanding customer service.

The hanging wire on my mirror unexpectedly snapped, and I reached out to them for help. To my surprise, they replaced the entire mirror with a brand new one at no cost. I truly appreciate how quickly and professionally they handled the situation.

It’s rare to find a company that stands behind its products and genuinely cares about its customers. Thank you again, Mary, for your kindness and excellent support. I highly recommend Ifurniture to anyone looking for quality furniture backed by amazing customer service!

I bought a Herman coffee table. I loved the look of it. I’d had it for 3 days.
I wanted to reposition the table so I pushed it along the carpet 3-4 inches by pushing it at the base of the legs, and the screws in it broke into the wood. Due to the coffee table being made of such cheap materials!
I’ve never had an issue in my life. I tried to use it for another week, but the table was so wobbly even after I rescrewed it.
So 7 days after I bought it it was useless.

I made a complaint bought another table. They said that I misused the table and that’s why it was damaged and wouldn’t offer anything as a refund for the $200 I spent.
I’ve never had a coffee take break in my life. And if it was that delicate, there should be a warning on it.
I’ve got a new coffee table that is so solid and so grateful I won’t buy from these Crooks again.

Joseph the technician fixed our problem in a timely manner.

One of the door of the drawers was damaged due to a manufacturing issue. Joseph came out last week to inspect it and was incredibly helpful throughout the process. He was polite, professional, and took the time to carefully assess the problem before arranging for a replacement door to be ordered. I really appreciated his excellent customer service and willingness to help. Thank you, Joseph!

Sold us a bedroom suite that has pre existing holes drilled for the handles, only problem is the holes are uneven so the handles are crooked, apparently this is ok in their eyes because it's still structuraly sound. Ifurniture are trying to say they require a site visit to be done in Auckland but we live in the Bay Of Plenty so will not accept fault or issue a credit. Do not buy their bedroom furniture if you live outside of Auckland, we are out of pocket over 2k

Great delivery and helpful staff. But found it a real challenge unpacking the glass shelf. Mary kindly assisted with a picture on how to get the wooden frame off the glass table without damaging it. It looks wonderful, but I couldn't have unwrapped it by myself. I asked my son to come and help as it was incredibly heavy. Really pleased with it now it's out of it's protective packing

We ordered 2 different types of furniture from iFurniture ( dining table and shoe cabinet ). Ordering the furniture was a very easy and straightforward process and the delivery service was great. It was delivered very quickly and efficiently. The customer service was great. If there was any issues with the furniture, they took their time to listen and fix the issue promptly. Overall we are very happy with the service iFurniture provided us :).

Very good quality furniture and affordable. Joseph came through and helped us aswell when we were struggling with assembly. Highly recommended purchase from ifurniture will be a return customer for sure. Thanks again Joseph.

Today I purchased a super king bed from iFurniture and had an amazing experience. The price was great, but what really stood out was the incredible customer service.

The super king bed head did not fit inside my Mitsubishi Outlander, and Joseph went above and beyond to help me. He spent over half an hour carefully wrapping the bed head, placing it securely on the roof of my car, and tying it down properly with rope to make sure it was safe for transport.

I have honestly never experienced such outstanding customer service before. Joseph’s patience, professionalism, and willingness to help made the whole experience stress-free and memorable.

I would definitely recommend iFurniture to everyone and will certainly be coming back in the future.

Thank you again, especially to Joseph, for the exceptional service.

Used that chat system, and Jam was awesome to deal with.

Great service, smooth process and very friendly staff. Happy with my new recliner sofa--good price and very useful.

Terrible quality items. Items on display wearing and falling apart. The stitching coming apart and headrest areas worn terribly on lounge suites. Woven material on the egg chairs all broken. Would not buy anything from here.

Great service from Mary at iFurniture! She handled my warranty repair quickly and kept everything smooth and stress-free. Really appreciate her efficiency and helpful attitude.

Zach N team at Westgate branch were very helpfull with buying process and after sales services.

Happy customers.

Easy and quick to deal with. Jam answered all my questions and sorted out the double up order quickly. Many thanks G