Ifurniture Avis 

I have a great experience with DECE!! She was kind and very fast to respond to my inquiries! Thank you DECE!!!

Had to reschedule our pick up dates and JAM was extremely helpful and prompt with the responses. That chat system is really great!

Thank you Dece for taking the time to explain the delivery process and getting my order together. I can’t wait to receive my new bed.

From the store, while choosing a furniture and during the purchase process, Tao was very accommodating and very helpful.

But, I ended up not buying a furniture due to some issues with the item I purchased, and even the alternative purchase. (Scored 4-star for the customer service, not the product)

In the end, it all went well, and the refund process was quick. It was all through the excellent assistance of Mary from customer service team. She was very responsive and prompt.

Through my own impatience, I had to repurchase an item to get it the same day, and then go through the process of getting a refund.

I spoke to Angelica through their online portal, and the whole process quick and painless. She was a big help and it all took about 3 minutes. The aftercare from the iFurniture team is fantastic

We have had a great time furnishing our first home with iFurniture! The pieces are incredibly soft in fabric and sturdy, and Dece was a great help when we thought some pieces were missing - when in fact they've just been hiding in a compartment at the bottom of the sofa! Thank you so much for your prompt and helpful support!

Excellent live chat customer service in terms of organising account credit/refund

Needed some questions answered and chatted customer service where Dece was extremely prompt and helpful in answering all my queries.

Excellent prices! Beautiful selection and great customer service from Jenica! Will definitely be buying from IFurniture again ! :)

Dece
Awesome help, from the staff online. It was so quick to respond to my messages and give me the details I needed.

Awesome help, from the staff online. It was so quick to respond to my messages and give me the details I needed.

This is the first time visiting this website. I got confused on something information and I gave the online chat a try. Jenica is amazing! Polite and patient. Looking forward to arranging a time to visit onsite shops soon!

We would like to commend Trista ( from the store) and Mary (online) for their great customer service. Specially after the dissapointing delivery service, firstly we paid for someone to take the furniture upstairs, when they came, they just left the boxes outside our door, had my husband didn’t prompt them about it they would have just left. The bed frame came in a box but had a lot of holes on it,it was missing x1 bolt and the side had both dents on it. But despite all the hurdles Mary helped us with a solution. Trista from the store helped us by giving us options or alternative for products that we wanted to order. Overall, product handling and delivery service are poor.

My go to in Christchurch is the iFurniture shop. They are a really great team and really efficient with shipments and customer service. My most recent trip, I worked with team member Jam and they were really helpful with my questions.
Ive ordered couches, bar stools, coffee tables and desks and they have not let me down in terms of quality and timeliness and great value for money. Highly Recommend.

Jenica. Gave me very good service. Very helpful and friendly.
My experiences with iFurniture have been great. the staff are always very helpful and knowledgeable. A large selection of furnishings to choose from. Prices are good and service is great. I highly recommend them.

I had an pickup order that I couldn't pick up anymore due to having no more space in my new place (a quick/flash move).

Even after some time passed, I was able to get the refund process sorted which I would very much like to thank Angelica for helping me with! Really appreciate it you're a legend.

Best service - thank you for modifying the order online

Ordered couch through msd and went to inquire in-store in riccarton dude was extremely rude and just keeped reapeatimg WHAT NUMBER. Then I had to ring customer service who took awhile to locate couch. 5 weeks later it arrives and the delivery driver has an attitude because there are road works down my street and barks at me to help him (the furniture deliverer) to help bring the couch inside then eyeballs at me and ignores all my questions. Couch it self was of good quality but I'm appalled at the customer Service standard

Do not purchase from this place!!! The quality is rubbish and nothing like advertised!
I purchased an outdoor set of furniture 7 months ago ($1400) and it is now fit for the tip! Ifurniture tell me the nature of the wood is to crack and turn black in the outdoors and yet it is sold as outdoor furniture and described as a 'long term asset'.
The cushion material is definitely not suitable for the outdoors. They were purchased as charcoal colour and now faded to a pale grey.Seriously!!! It is still under warranty but Ifurniture are not prepared to honor it. Absolutely shocking customer care.
I can only hope you read this review so that you do not have the same shocking experience ...and now the cost to replace along with tip fees!! I wish I had taken the time to read reviews by so many other dissatisfied customers prior to purchase.
Hard to believe this place can operate like this. Small Claims Court here I come!