iGMS Avis 131

Very good customer service. iGMS people replying quickly for any problem you have . I had an issue with integration with Booking.com , iGMS support helped me quickly to resolve that.

iGMS has made the process move a lot smoother and easier. Having everything in one place and being able to manage it all under one umbrella has made my life easier. Added bonus to connecting the users to a platform for getting units cleaned. I’m happy with the service provided.

I spent 2 days setting up my accounts only to find that the support is non-existent. They do not accept phone calls only emails and very slow texts. The pricing on my listings went bizerk when I signed up- doubling my nightly rates.

And there is no way to send pdf attachments required by my HOA and township. Their messaging platform only allows you to send JPEG, PNG, and GIF format images. Why do I need to send pictures? I need to attached fillable pdfs for individualized contracts and registration information collected for my HOA.

As of February 2023 IGMS is like a half completed software, where they give a bit of everything but nothing works properly.

The Inbox system is a nice feature to have with the most basic functions but we experienced a bug where reservations would keep loading forever, you would be able to see the guest typing their messages go through but not able to interact with it. This leads to going back to each platform to respond to them which defeats it's entire purpose.

As mentioned by another user the multi-calendar is arguably inspired out of an outdated version of Windows-98 where you can only see a line(row) of how many dates actually fit in your screen size in my case about a 7(week). This causes you to scroll right and left to get to the dates you need. Don't even get me started on reservations over 7 nights where it's more likely for you to find the end of the universe than have it displayed in one screen.

Rate and price handling is atrocious with the system not able to apply changes in multiple platforms efficiently and leading to unexpected errors or very long waiting times if it actually succeeds.

Channel warnings are a complete overthought since there is no way to tell where or what is causing trouble. You should expect your entire calendar filled with a (RED warning /!\ sign) screaming absolutely nothing cause they actually don't say what's wrong. If by any chance you manage to find the problem, you shouldn't be expecting to fix it your self since the user error messages look like: (Code: 20 Message: Option [1]: Property content is required)

Minor issues in secondary pages or menus like "save buttons" not coded yet almost cause the platform to be unusable but they get away with it since everyone is using workarounds. IGMS themselves and I quote stated: "dev team informed us that the issue is identified as a bug"

all this brings us to the last point the support team!
Potentially the most used feature and a much needed one for this junk pile of software.
They are very polite, and on-stand by 24/7 and that about sums up all the good points.
You should expect reaching out constantly for updates since they never reach back to you.
For a minor-to-average issue they need about an average of 5-7 business Years to take care of your problem. To their benefit it's not their fault. They seem to be the connecting link between the (customer and the devs) which are "actually" the ones problem-solving.
All this asynchronous communication is the cherry on top since support is not "actually" 24/7. What they mean with that in their "advertising" is that they "actually" pay someone to be online so they can sent you sorry cards about understanding the problems this causes to your business.

To sum up this is nothing more than a genuine review of our story with IGMS the exact way we experienced everything.
-If you are a property owner reading this do not let this influence you but be WARNED if you have more than 4 properties the trial period of (15Days) is not enough time for their dev team to debug your issues when joining.
-If you are IGMS reading this know that it's better to make a bit less with 100% consistency than everything for 50%. And FFS give your customers some updates on support cases, it's very tiring to play ring around the Rosie all the time.

The only reason this is a 3 star review is because they haven't finished our support cases to fix our issues mentioned above, which if they succeed they get to keep it as mediocre. If not I will be updating this review to it's actual (-5) minus that is :) star equivalent.
If they actually update their software we will also be updating our review.

If this get's taken down or flagged we'll make sure to make a copy of it viral.
Negative publicity is still publicity anyways so. . .

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(1 Star) - Update: Error 404 support never found!
If you happen to find them please contact your local police department and have them turned in immediately. . .

Bottom line don't risk wasting your money on iGMS.

I am using IGMS for a couple years now and I tried different software before and now I am choosing to stick with the best! They have multiples features and they always stay up to date about new fonctionnalities. I also appreciate there help whenever I need it!

I was going to signup with IGMS, however when I did a few things occurred: my smart pricing was removed from AIRBNB thus it went back to flat pricing when connected, booking.com was a nightmare, then customer service was horrible no one to assist do the integration process was just disappointing and when they do finally respond just rude. But I bet they will delete and not let individuals see the truth.

IGMS has been a very effective platform for managing my vacation rental. They integrate everything very easily.

IGMS platform is great for organizing your properties and listings in one place for easy managing.

Love this service! Helps me keep everything fornmy listings in order. I really enjoy the ability to see monthly revenue!

IGMS has many great features that you don't find natively on OTA / STR platforms. My favorite is the ability to schedule messages, direct book and manage multiple properties and booking sites in one place. It saves me a ton of clicks and time so I can be more efficient. IGMS rocks!!

With IGMS I’m able to seamlessly sync my operations on various platforms. My team has access to the information thereby preventing redundancy within our workflow.

I've had a great experience with IGMS so far. They have a competent team and a fantastic product. I've tried several alternatives before, and I am comfortable saying IGMS is one of the best vacation rental solution available.

Awesome software, excelent support

iGMS has been a total game changer for us. Even though we had synced calendars and set a 24 hour between reservations rule, the platforms we list on were consistently double booking. I found iGMS and no more issues! Also love how it allows me to automate things consistently over all platforms.

Jill Friends
Swafford Valley Creekside Cottage

Great software. The look & feel is great, user friendly, personal training and easy to understand.

I've moved from a different system, and the transition was smooth.

Very happy with my decision to use IGMS

IGMS has been a great platform. It has been easy to manage all my properties and listings. I'm sure that any upgrades to the software can help. Will recommend.

IGMS is a great tool. It has a few minor glitches, but every platform does. IGMS has made our life much easier for managing our rental properties. I suggest it highly.

I have been working with IGMS for a couple of months. It works great to keep my listings synced between Air BnB and VRBO

IGMS Does everything I need it to do in a easy to use, affordable package. I can send out automated/customized emails to guests. My Airbnb/VRBO/direct booking calendars are all linked in one place as well as my messages from all those channels. I can automate my reviews. They now offer a free website builder. The reporting feature does everything I need it to do so I can report my revenue for tax purposes. It's just a overall great tool! ~ James McKinnon

Great management software! I am able to easily manage every aspect of my properties and reservation!