IGrow Wealth Investments  Avis 286

Jackie Killian by far out ranks everyone when.it come to Bond Originators. She is without a doubt THE BEST!!!! Jackie's wealth of knowledge, expertise and her phenominal service is what sets her apart from everyone else. She is fast and efficient, she doesnt hesitate to go the extra mile for her clients. She takes the time to explain and answer any questions a client might have and this is where her wealth of knowledge and experience is highlighted. We have and continue to receive phenomenal service from Jackie.

IGrow Management please hold onto and look after this Gem, Staff like Jackie and her passion for what she does is indeed very rare these days. Jackie is an absolute asset to IGrow.

Bond originator Jackie Killian is one of the best. She always goes the extras mile not only for her agents but as well for her clients. I will recommend her 💯. She is the best of the best.
Thank you Jackie for always being there for us.
Warm wishes
Rita

Christa Matthee gave us exceptional service and assistance from start to finish

I moved out after 5 years in the same apartment and intentionally cut ties to avoid any further dealings with iGrow Rentals — yet my account has been mishandled long after I vacated.

After taking over from IHSP Property Management, iGrow failed to manage the transition of my account properly and has since produced contradictory and inconsistent records.

I paid rent consistently and on time for 5 years. Despite this, during the ownership transition, my payment was not correctly allocated and I was incorrectly listed as a non-payer on Tenant Profile Network (TPN). I disputed this listing, and TPN removed it due to lack of evidence.

Instead of correcting the issue, iGrow has now re-listed the same account with a new alleged balance, despite clear documentation showing otherwise:

IHSP’s final statement reflects a R14,334.94 credit transferred to iGrow
iGrow continues to reflect the account as unpaid
No move-out inspection was conducted at all
Multiple follow-up emails requesting inspection feedback were ignored without response.

I vacated on 31 January, yet iGrow only realised I had left on 10 February, after which they began scrambling to reconcile their own records

This is not a minor administrative issue — it reflects ongoing failures in basic account management, competency skills, communication, and record accuracy.

The gross negligence and handling of this matter by Bianca Bester and Machaela Stanley has involved repeated inconsistencies, unresolved discrepancies, and a complete lack of clarity on a supposedly closed account.

Anyone considering renting or purchasing through iGrow should carefully review public complaints and recurring patterns with the people mentioned above before proceeding.

Existing tenants should monitor their statements and TPN records constantly. This reflects a clear attempt at a cover-up to avoid accountability for repeated administrative failures.

Bond Originator, Jackie is passionate, and give dedicated services not only to our Agency, but also to the Client's.
Offering great advise, and keeping us updated on market trends and economic movement.
Customer service par excellence quickly turn around response when calling or to leave messages, she is very experienced in the Banking field and oh yes has great patience.
Thank you.
Danny

Jackie understands home loans like nobody else. She is available day or night. Very efficient and fast service

The experience has been phenomenal ,Jackie has been helpful throughout the whole process.

Very happy with the service received from Jackie. She kept me updated every step of the way and answered all the many questions that I had.

Very bad service and advice!
If they say shortfall is R800pm dont believe them!!!!
Shocking!

All the comments are true!!

Booked a day to view a property, to only get there and I cant get a hold of anyone. No one calls you even to advise that the property has been taken.

They are disorganized.

Very very bad service.I fully agree with all the reviews. This company is horrible. I have been renting different places and never experienced delays in deposit refund. But with Igrow you will wait for months before you get your refund. They will make sure they charge you exorbitant fees after you vacate their premises and your deposit can be reduced to zero. You will write emails and get no replies. They not answering the calls. Very very bad service. Rent at your own RISK. Don’t say we didn’t tell you!

Very poor communication and utterly shocking management practices.
Upon reading rental agreement and rules of estate we noticed no washing lines were allowed within your garden as it's listed as common grounds. We noticed that people had concerns regarding this and getting fines on Google reviews and thus addressed this concern prior to moving in and were explicitly informed there are washing lines to use of which there isn't and we have subsequently been warned with fines for use of washing lines.
Upon moving in we advised of a leaking tap which took 3 weeks to rectify incurring costs to us.
We received a warning pertaining to washing line which we ensured was not placed outdoors but received a fine for planter boxes instead. This is in the rules we are aware but as with the animal clause stating we not allowed cats if we have a dog which the rental agency assured is perfectly fine we naturally assume some rules are not so hard and fast thus not being advised directly about the planter boxes we assumed these weren't an issue but now have a fine for said boxes.
We also requested an additional parking bay which we have to pay for no issues however the bay allocated is on the opposite side of the estate and utterly out of line of site which we advised could be a security issue and nuisance if alarm goes off as we won't know to address as we simply to far away, equally we have since found that this parking bay is utilized and when speaking to the person using it apparently it has been allocated to him for over 2 years now, we advised the agency with no feedback to date over 8 days ago and today we have been warned that our vehicle will be clamped for using a visitors parking bay in the interim.
Then I have also received an email stating I must stop blaming igrow for all the issues and I should have read my lease as though my initial concerns were not addressed and being falsely led to believe one thing only to find out the opposite but you are told do not hold igrow accountable for miss information. To top it off I'm not allowed to speak to senior Management as I'm told there are channels to address this.
Do not rent or invest with this company at any cost these 5 star ratings are for initial placing which they are great at and if you read reviews pertain to internal competitions asking for positive reviews. Stay away and do homework before renting with this company

They aren't reliable in regards to queries. They themselves don't seem to know what's going on.

Have an ongoing query since 4th of January 2026 regarding water statements and the kl used. They usually just send the bill through. I want to know how many kl are used and they can't seem to answer!

Worst company ever. Do not trust buying or renting through them. They build poor quality flat units and then make it your responsibility to fix. Someone can die because of their negligence and greed..disgusting

Worst Agency to work with and that is coming from a owner, not a tenant.

Since moving into Clearwater Village in May, I have lived with a pre-existing leak, ongoing damp and mould, and a wet bathroom and entryway. The bathroom has no working light, the unit smells damp, and the walls and ceilings are visibly deteriorating.
Despite multiple logged maintenance tickets and emails, no meaningful repairs have been done. Five months ago, the bathroom sink collapsed due to moisture damage and has still not been fixed. I cut and injured my hand due to the broken pieces of the broken sink. And I am expected to brush my teeth in the bathtub which is undignified and unacceptable.
When I requested relocation due to iGrow being in breach of contract, I was told to pay another deposit, while still being expected to pay full rent in unsafe living conditions.
This lack of accountability and tenant care is unacceptable.
Even after informing them that I will be escalating the matter to the Rental Housing Tribunal.

As someone who has been dealing with various real estate agencies and agents, I was blown away by the level of service and care that Suzanne Roelofsz (Customer Care Representative) and Natasha Janssen (Senior Real Estate Agent) provided (Durbanville Branch).

I have seen so many bad reviews about iGrow Rentals which made me so skeptical however Suzanne and Natasha have put my mind at ease and I have had nothing but a professional and pleasant experience from them.

Suzanne's customer care skills are exceptional. She has been prompt, courteous, and efficient in her communication, keeping me informed every step of the way. Her friendly demeanor and willingness to go the extra mile have made a significant impact on my overall experience.

Natasha's expertise and professionalism as a Senior Rental Agent are impressive. She is knowledgeable, responsive, and proactive in addressing my concerns and queries. Her guidance throughout the process has been invaluable and I appreciate the time that they both take to ensure that I am comfortable and confident.

What truly sets Suzanne and Natasha apart is their genuine enthusiasm and passion for their work. They are a credit to iGrow Rentals , and their dedication to providing exceptional service shines through in everything they do.

They are a breath of fresh air in the real estate industry, and I feel fortunate to have the pleasure of working with them.

I feel as much as we are quick to report negative feedback, we should also acknowledge positive feedback and experiences.

I would be more than happy to recommend iGrow Rentals and specifically request Suzanne and Natasha for any future dealings. They have earned my trust and respect, and I look forward to the opportunity to work with them again.

Suzanne and Natasha are true assets to your team, and I hope they receive the recognition they deserve.

Stay away from this company. Once you invest with them, you will have continuous headaches. Their Portfolio and service managers is beyond pathetic. If you buying for investment rather go to Balwin. I'm struggling with this company over a year. Their service manager Karen does not respond to your queries and their staff are incompetent.

Service from Sandy Fahrenfort
Sandy was very efficient. She handled my process smoothly. Sandy was always, and still is, available with support and advice. I am thankful and grateful to her. She is a star.

I grow doesn’t even deserve 1 star. It is a scam to anyone who is looking to find a place to rent just stay away. Jade Pretorius insisted that we pay through him to fast process our application it’s been over 2 weeks of no communication despite even calling their offices for assistance! I paid an application fee of 250 but my application is still unattended and he does not answer my calls . This is the worst service ever and a daylight scam