iHealth Labs Avis 

My husband is legally blind and although he can see images, it is quite difficult for him to see the LCD screen so needs my assistance. I also have vision problems so needed to contact customer suppport for instructions as the manual was hard to read for me. Rixi was very professional and extremely helpful in taking me through all the steps to set up my husbands account on the app. I was very impressed with the way she give me the clear steps in achieving and completing the uploads to my email as a test before I have to send to my husband's doctors. Once I had gone through everything with her she even explained when upoading to select the PDF format which I would have missed. Rixi was expecially patient with me and I so appeciate that. This iHealth Labs is very fortunate to have her on their customer service team. The only thing that I would suggest for the company is to have available a carry case even if there is an additional charge when ordering it. Now I have to search for one online that will fit this BP device. Anyway, thank you so much for the assistance.

Rixi Lara, who was my tech support person, did a fabulous job of walking me step-by-step through two setup problems. I'm happy to report that iHealth tech support is as good as their blood pressure machines. I'm a very happy customer

What impressed me most was the immediate replies I received from Rixi. Everything went smoothly after you checked out my complaint. When you have heart failure you don’t want a runaround.
Thank you for solving my issue.
Trudi

I recently purchased the iHealth Pulse Bluetooth Wrist Blood Pressure Monitor KD-723SE. When I received it I set it up with the app and for a couple days it was working well. Then it disappeared from the app and would not reconnect. I contacted technical support via email and got a response back in about an hour stating that they tried to call me and left a voicemail. I had no missed calls and no voicemail. I called the number in the email. I called the number and after a few minutes waiting the call was disconnected. I called back and finally got through to Rixi L. In technical support. She stated she was the same person who tried to call me. I called her out on know missed call and know voice mail received. She then said I was being rude and uncooperative and ended the call. I received a follow up email where she lied again. I replied calling her out on her lies with no response.

I have used Ihealth Labs products for many years now and love them until I have one issue and have to reach out for assistance just to get lied to and talked down to like I'm an idiot that does not know up from down. This interaction with technical support has me questioning it I want anything to do with Ihealth Labs and there products from this point on.

I cleaned up the interaction in this review but I have the emails and recordings of the phone calls with Rixi L. Who was notified call was being recorded but she must have forgot.

Purchase just a year ago the blood pressure machine BP 5S failed to connect to the phone. Apparently out of warranty. I expect better. This is a worthless product never purchased from this company again.

Excellent tests even better customer service

I use the blood pressure monitor and it is the most accurate of the many that I have tried. Their software, data presentation and customer service are truly great. Thank you iHealth , I look forward to using more of you health products going forward

Click, call, done! Replacement part sent, back up and running shortly. Doesn't get any better than that.

Jade was able to receive the info and receipt for our purchase, confirming the Covid tests were expired and stated iHealth would stand behind the product and send new kits. Thank you.

They were able to get my problem with one of their devices fixed, Great follow-up. They didn't stop interacting with me until the problem was resolved.

Absolutely awful. Basically no customer service at all. No acknowledgement of receipt of item following a return. The item is expensive, I want my money back. Please can someone contact me?
Many Thanks
James

Great customer support. Screen suddenly stopped functioning. Cristian G was a pleasure to communicate with about the malfunction, and did not hesitate to help. New decided arrived promptly and is working well. Highly recommend this brand for quality and customer service.

My Covid test kit with 5 tests only had 4 swabs. I notified the company and Cristian was extremely helpful verifying my documentation and had a replacement kit sent to me. The first one went to the wrong city, but that was all worked out and I received it today. I appreciate a company that stands behind its products. Thank you for all of your help,Cristian.

Keiwanda was very helpful with the defective product and sent me a replacement quickly

I have used ihealth products (scale and heart monitor) for many years.

As a former executive of an aerospace company I had 2 goal.. ensure we developed and delivered a technically superior product and 2 have an excellent after market support system..

I Health has demonstrated this… the products work well, repeatedly, reliably..

Their app for tracking is easy to use and works seamlessly.

I recently bought an iPhone and thought I’d like to link it to the ihealth data… I asked ihealth how to do it (I could have gone on the internet BUT) ihealth customer support is much more people sensitive and responsive…. After I got it working it was very clear to me that I Health had done a far superior job of collecting, tracking, and presenting the data than Apple… so I guess I’d say I was pretty satisfied and would highly recommend ihealth for their product and their customer support..

Bill

wrote them about a product i bought....it would not work...rapid response from them and told me what to do so it would operate properly.

Great products, customer service and very quick response. I highly recommend their products.

order covid test
old stock was received
try several times to contact company
by phone and email
never got a responce

Christian called in response to my ititial phone message seeking help to get started using the iHealth Tracker. He guided me with great patience & care, helping me to set up a new account and learning the steps needed to save my blood pressure data and how I can go about sharing that data with my doctor. He repeated steps to assist me with taking notes so I can synchronize the data in my monitor with the iHealth app. He made the process both a thorough & pleasant experience. I greatly appreciated his assistance & professionalism.

I have an old wrist blood pressue monitor with aid of the support they help to update my Password login very quickly and seamlessly