IICase.com.au Avis 

I ordered an iPhone 17 Pro Max case from iCcase and paid extra for express shipping so my new phone would be protected as soon as possible.

Due to a glitch on their website, the wrong phone model was added to my cart and the incorrect case was sent to me. I provided video evidence clearly showing the website issue.

After weeks of slow responses, I was told the correct case would not be available for four weeks. I requested a refund and returned the item.

Despite the error being caused by their website, I was only partially refunded. They kept the express shipping fee and also deducted a $10 return fee.

I have since followed up multiple times and received no response.

Very disappointing customer service and refund process. I would not purchase from this company again.

Product received was not what was advertised. The quality feels cheap. The images for the Sports Nylon Loop look like the official apple ones but I received one with cheap loose fitting plastic inserts.

Best case ever I have. Easy to order, super fase delivery (ordered 11am Tuesday and received Wednesday!!!!)
A Happy customer here!

This company is a scam. They sent me a wrong size of Apple Watch case protector so I wanted to exchange. According to their instruction I had to purchase another one to be entitled for exchange. So I bought a new protector and returned the wrong one. No Refund at all. I emailed a few times but they make some excuse (didn't make sense at all) and after that no reply. They took the wrong one (brand new) plus no refund. I bet they sell it to someone else. Don't buy anything from this disgraceful company. I reported the issue to Consumer Affairs Victoria

Bought an iPhone 11 case in April 2024 which had a one year warranty. Fell apart by September. IIcase eventually issued a replacement, which fell apart in the exact same way in May 2025. When I asked for a refund, having given up on the product, they refused, saying the one year warranty from April 2024 had lapsed. I pointed out the relevant warranty was on the replacement i.e. wouldn't expire till September 2025. They stopped communicating to me after that and I am proceeding with a complaint to state authority.