MoreCoCo Avis 670

Réponse : MoreCoCo

Il y a 25 minutes

Thanks for your review — and we’re genuinely sorry for the frustration this caused.
You’re right to be annoyed having an order cancelled after showing as in stock, especially if you’ve experienced it more than once. That’s not the experience we want customers to have, and we completely understand why it feels like a waste of time.
In this case, the order was re-placed and successfully shipped, and we hope everything is now as expected. That said, it shouldn’t have needed that extra step in the first place. The initial issue was down to a stock discrepancy, which we know is something we need to keep improving.
Regarding the pricing, what you saw would have been a separate stock batch at a different cost price, but we accept that without context it doesn’t come across well — especially following a cancellation.
We’re working on improving both stock accuracy and how we communicate these situations, as well as speeding up refund handling so funds aren’t tied up longer than necessary.
Sorry again for the inconvenience caused, and we do appreciate you giving us another chance to get the order out to you.

Réponse : MoreCoCo

Il y a 26 minutes

Thank you for your review — we’re sorry for how this came across and understand why it’s caused frustration.
To clarify, the cancellation was due to a stock/pricing issue on that specific listing. The higher-priced item you saw afterwards relates to a separate batch of stock with a different cost price, not the same units being relisted. We appreciate that from your perspective it appears otherwise, especially without a detailed explanation at the time.
You’re right on one key point — the communication should have been clearer. Where pricing errors occur, we should be upfront about it rather than relying on a generic “out of stock” message, and that’s something we’re actively improving.
We do not operate dishonestly or cancel orders to relist at higher prices, but we accept that this situation did not reflect well and we apologise for the confusion and inconvenience caused.

Réponse : MoreCoCo

Il y a 25 minutes

Thanks for the great review — really pleased to hear the return was handled quickly and that the team were helpful when you called in. Changing your mind on a setup happens, so it’s good to know we could make that process straightforward for you.

Appreciate you giving us a try for the first time, and it’s great to hear you’d be happy to use us again.

Réponse : MoreCoCo

Il y a 26 minutes

Thank you for your review — we’re sorry for the frustration caused.

This order was placed via Amazon, and the cancellation was due to a stock discrepancy that occurred shortly after the listing showed availability. While it may have displayed multiple units in stock at the time, marketplace systems don’t always update in real time, especially when items are selling quickly across multiple channels.

We understand how this can look — particularly if you’re seeing similar feedback elsewhere — but these situations are not intentional and certainly not how we want customers to experience our service. When stock errors do occur, orders are cancelled promptly and refunds are issued in full.

That said, you should have received a clearer explanation at the time, and we accept that communication could have been better here. We’re actively working on improving stock accuracy and how cancellations are handled across marketplaces like Amazon.

Apologies again for the inconvenience caused.

Réponse : MoreCoCo

Il y a 25 minutes

Thanks for the great review — really pleased to hear you got a good price and that everything arrived on time.

Sorry again about the missing order confirmation, but glad the team were able to respond quickly and get everything sorted for you. It’s great to know the service made a positive difference.

Appreciate the recommendation and your support!

Réponse : MoreCoCo

26 mars 2026

hank you for your review — we’re sorry for the confusion and frustration caused.

This order was placed via Amazon, and there was a known issue at the time where tracking information we had uploaded was not being displayed correctly on Amazon’s system. Unfortunately, this meant customers were not seeing updates despite the parcel already being in transit.

From our side, the order was processed and dispatched as expected, but we understand that without visible tracking or updates, it can feel like nothing is happening — which isn’t a good experience.

We also take on board your comments about communication. Even where issues sit with Amazon’s system, we should still ensure customers feel informed and supported.

Apologies again for the inconvenience caused, and thank you for highlighting it.

Réponse : MoreCoCo

26 mars 2026

Thank you for your review — we’re sorry for the frustration and inconvenience caused.

We understand how disappointing it is to have an order cancelled, especially when you’ve already gone ahead and purchased related accessories. That’s not a good experience, and we do apologise for the disruption this has caused.

To clarify, the higher-priced listing you’ve seen is a separate listing and not the same stock as your original order. The cancellation was due to a stock/pricing issue on that specific listing, not a decision to relist the same unit at a higher price. We appreciate that from your perspective it looks like the same item, and without explanation it understandably comes across the wrong way.

You’re also right to expect clearer communication. An explanation should have been provided at the time of cancellation, and we accept that this wasn’t handled as well as it should have been.

We’re currently reviewing how these situations are communicated and how listing data is managed to avoid similar issues going forward. Apologies again for the inconvenience caused.

Réponse : MoreCoCo

Actualisé le 26 févr. 2026

Thank you for taking the time to respond — we do appreciate you clarifying your position.

First, we want to acknowledge your main point: it is not reasonable to expect someone to take a day off work for a £28 watch strap. We completely agree with that. That is not, and has never been, our expectation.

The parcel was dispatched on time using the next day service selected. Once it entered DPD’s network, their delivery rules applied. In this case, the service required a direct handover with photographic proof and did not permit delivery to a neighbour or safe place. Those restrictions are set by the courier based on the service level and parcel classification — they are not settings we can manually override once the parcel is in transit. We understand how frustrating that is, especially when more flexible options would have solved the issue easily.

Regarding delivery attempts, DPD’s general policy may state three attempts; however, in practice this can vary depending on depot handling, driver routing, and timing. In this instance, two attempts were made before the parcel was returned to sender. We agree that a third attempt may have provided more opportunity to rearrange delivery, but unfortunately that decision sits with the courier rather than with us.

Where we do accept responsibility is in how the situation felt from your side. While the factual sequence of events is accurate — the parcel was dispatched promptly, delivery was attempted, and it was returned after failed delivery — we could have handled the overall experience with more flexibility. A goodwill gesture may have helped ease the frustration, and that’s something we will reflect on internally.

We did not refuse to assist, and we did not withhold the item unfairly. Once a parcel is returned to sender, the original transaction is effectively voided. If the product price has changed in the meantime, we are unfortunately unable to honour a previous promotional price on a new order. That policy is applied consistently.

We understand that from your perspective, the end result was inconvenient and disappointing. While we may disagree on certain aspects, we respect your right to share your experience. Our aim is never to make delivery difficult, and we will continue reviewing how we manage courier services to minimise situations like this in the future.

Réponse : MoreCoCo

26 févr. 2026

Thanks for the great feedback — pleased to hear communication was clear and the return process was straightforward. That’s exactly how it should be. Appreciate you taking the time to leave a review!

Réponse : MoreCoCo

3 févr. 2026

Thanks for the review — sorry to hear the item was faulty, but we're really glad Danny was able to step in and make the return process straightforward. We appreciate your patience and understanding, and we're here if you need anything in the future. Many thanks in return!

Réponse : MoreCoCo

3 févr. 2026

Thanks for your comment — however, we need to clarify that this order was not placed through our MoreCoCo website. It was an Amazon Marketplace order, and we have already investigated the situation in full.

We’ve reached out to Trustpilot to request removal of the review, as it’s been incorrectly posted under our direct website — but unfortunately, this was declined.

We understand it’s frustrating to receive the wrong item, and we sympathise — but we take strong issue with being labelled a “scam company” when we neither shipped nor mishandled the order. We’re happy to help resolve any genuine issues when contacted directly, and we stand by our service and reputation.

Réponse : MoreCoCo

3 févr. 2026

Thanks for the great review — glad to hear the delivery was quick and that Stacey was able to help clear things up promptly. We’re always working to improve the order experience, and it’s good to know the support made a positive difference. Appreciate you taking the time to share your feedback!

Réponse : MoreCoCo

8 janv. 2026

We did not dispatch the item you’re referring to, and we have no record of this order being placed through our own website. This appears to relate to an attempted order placed via Amazon, which was cancelled due to a stock issue. No graphics card was shipped, and no damage was caused by us — so the claim of £980 in losses is both inaccurate and misleading.

We do understand how frustrating it is when a part doesn’t arrive on time — especially when you’re in the middle of a build for a customer. That said, our team responded to your emails, and your cancellation was processed properly. We’re also aware that several abusive messages and duplicate negative reviews have since been posted — we ask that feedback remains fair, accurate, and grounded in fact.

If you'd like to raise a legitimate issue, we’re happy to resolve it professionally — but we won’t tolerate repeated false claims.

Réponse : MoreCoCo

30 déc. 2025

Thanks for the great review — really pleased to hear Danny was able to assist quickly and keep you updated throughout. We’re glad everything arrived on time and that the product met your expectations. It’s always encouraging to hear when our customer service makes a difference. Appreciate you taking the time to share your experience!

Réponse : MoreCoCo

15 déc. 2025

Thanks for your review. While we understand that pricing errors and cancelled orders are frustrating — especially when expectations are high — it doesn’t justify abusive language or personal attacks toward our team.

To clarify the situation, the listing you ordered from was affected by a system-wide pricing issue caused by incorrect data from our distributor. This was an honest mistake, not a deliberate attempt to mislead anyone. We acknowledged the error, cancelled the affected orders, and processed full refunds. Like other reputable sellers, we have a responsibility to ensure that incorrect listings are not fulfilled at unsustainable prices.

The higher-priced listings you saw afterwards reflect new stock received at significantly different distribution costs — not the same batch or product line. We understand how it may look from the outside, but that doesn’t mean we acted in bad faith.

We’re always open to constructive criticism, and we’ve taken steps to improve our systems since this incident.

Réponse : MoreCoCo

15 déc. 2025

Thanks for the lovely review — we know that some of the reviews out there can give people pause, so we really appreciate you giving us a chance. We're glad Danny was able to reassure you and keep everything on track. Great to hear your order arrived on time and that the service made a positive impression. We'll make sure Danny sees your feedback — thanks again!

Réponse : MoreCoCo

15 déc. 2025

Thanks for the great feedback — really pleased to hear you were happy with the price, service, and speedy delivery. That’s exactly what we aim for, and we appreciate you taking the time to leave a review!

Réponse : MoreCoCo

15 déc. 2025

Thanks for the fantastic review — really glad to hear you found the website easy to use and the prices competitive. It's great that your query was handled professionally and that everything arrived on time as expected. We appreciate the vote of confidence and look forward to helping you again in the future!

Réponse : MoreCoCo

15 déc. 2025

Thanks for the great review — we’re really glad you gave us a chance, even with some initial scepticism. It’s good to hear that the team were able to confirm everything for you promptly and that the order arrived the next day as expected. We know how important clear communication and fast dispatch are, so we’re pleased it all went smoothly. Appreciate you taking the time to share your experience!

Réponse : MoreCoCo

24 nov. 2025

Thanks for the kind review — really pleased to hear communication was clear, delivery was quick, and the product met your expectations. Appreciate you taking the time to share your experience!