Ordered an ASUS ROG Strix X870 motherboard. Initially I was skeptical as I had seen other reviews mentioning stock discrepancies, so wanted to check if store had stock and confirm its price, the lady... Voir plus
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Purchased photocopier via Amazon. An initial worrying 24-48hours - no tracking information from courier. Danny at MoreCoCo pursued the matter on our behalf though & and reassuringly- the product arriv... Voir plus
L'entreprise a répondu
I am sorry but your greed is just inexcusable. You told me my order went out of stock but right after I found out the EXACT same item was back in stock but with a higher price. This is not an honorabl... Voir plus
Absolutely terrible after sales service, bought a HP 107w printer, it would not connect to my wi fi, although I have full fibre with numerous over devices connected, asked for a replacement, so the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'informatique
- aussi dans
- Magasin d'accessoires informatiques
- Magasin d'électronique
- Magasin de téléphonie mobile
- Ordinateur et accessoires
Écrit par l'entreprise
We’re an independent UK-based company, established online in 2003 and trading since 1992. Our call centre is in Sheffield, where we employ a local team and pay all our taxes in the UK. We don’t use offshore call centres, and we’re always available by phone if you need us. Unlike many sellers who ship from overseas, we dispatch everything from the UK – so there are no hidden import fees or long delays. We’re committed to straightforward service: no hidden charges, no gimmicks, and no nonsense. We display all delivery costs upfront, provide VAT invoices, and offer insured shipping with every order. We’ve served thousands of happy customers through our website, Amazon, and eBay – and pride ourselves on providing excellent customer service every step of the way. Whether it’s pre-sales advice or aftercare, our experienced team is here to help.
Coordonnées de contact
Royaume-Uni
- www.morecoco.co.uk
3,4
Moyen
676 avis
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No Stock and they don't know it
I placed an order for five Enterprise Hard Drives after Ballicom failed to deliver.
After placing the order via the website they contacted me via telephone to verify delivery details.
I confirmed the order details including priority next day delivery.
The following day I stall had not received tracking details, so I contacted them only to find out they were out of stock.
I have the receipts to prove it.
I promptly cancelled the order and vowed never to order from them again.
Are MoreCoCo & Ballicom working together?
24 octobre 2025
Avis spontané
Réponse de MoreCoCo
Thanks for taking the time to share your experience — we're genuinely sorry for how this unfolded. It's clear that we let you down, and we understand why you're frustrated.
To clarify, MoreCoCo and Ballicom are entirely separate businesses. There is no connection or partnership between us. What happened here was a stock issue on our end, not unlike what you unfortunately experienced elsewhere — but that doesn’t excuse it. You placed an order in good faith, paid for priority next-day delivery, and reasonably expected clear communication and prompt fulfilment. We didn’t deliver on that, and we’re sorry.
When our team reached out by phone, it was to ensure all delivery details were correct before dispatch, as is our usual process for high-value or bulk orders. At the time, the item appeared available, but we later discovered a stock discrepancy which should have been flagged much sooner — especially before any confirmation was given. That delay in communication is entirely on us.
We appreciate you bringing it to our attention and are reviewing the handling of this order internally to make sure it doesn’t happen again. While we understand your decision not to return, we’re genuinely sorry this was your experience with us.
Once again company selling items they…
Once again company selling items they do not have in stock, I have contacted trading standards and Paypal and requested the investigation of this company and the suspending of their accounts forthwith deoendant upon the come of an formal investigation for the government department responsible for licensing
23 octobre 2025
Avis spontané
Réponse de MoreCoCo
We’re sorry to hear how strongly you feel about this situation and appreciate you taking the time to leave feedback, even under these circumstances.
To be clear, we do not knowingly list items for sale that are out of stock. However, on rare occasions — particularly during periods of high demand or when system updates between platforms lag behind — an item may appear available when in fact it's just sold out. This is never intentional, and we do our best to act quickly when it happens.
If your order was affected by one of these instances, we apologise sincerely. A full refund would have been issued immediately, and any correspondence should have explained the situation at the time. That said, we understand how frustrating it is to have an order cancelled, especially without detailed context.
We're fully transparent in how we operate and will cooperate with any formal inquiries. Customer trust is something we value and take seriously, and we’re always reviewing our systems to prevent problems like this happening in future.
Fast and helpful customer service!
After placing an order with the store, I didn't receive a confirmation email that was supposed to be provided. After contacting support, I quickly received a response providing confirmation, tracking and invoice, as well as having my issue forwarded to their IT department to prevent it occuring again, which was much appreciated!
15 octobre 2025
Avis spontané
Réponse de MoreCoCo
Thanks for the great review — and for your patience while we got things sorted. Sorry again for the missing confirmation email, but we’re glad the team were able to get everything over to you quickly and follow up properly. It’s also good to know the issue has been flagged with IT so it can be addressed for future customers. Really appreciate you taking the time to share your experience!
Cancelled my order even though they had stock to sell on Amazon for a hundred pound more
I was browsing PCPartPicker for a Ryzen 5 5500 or 5600 to place into my older PC with a first-gen Ryzen 1600.
I saw that for the first time in months, the Ryzen 7 5700X3D was in stock.
This was great as I could put the X3D in my PC with an RTX 4070 Super and take the 5600X I already have in there and place it in my older PC, which has a 1080p GPU, the AMD 6600.
This was a great win-win, but after a lot of messing around with their website not working on multiple browsers and 2 different PCs, I used my mobile phone and "voilà", I ordered my brand new 5700X3D.
About 5 minutes later, I received an email saying:
" Since receiving your order, the goods ordered have gone out of stock. This can sometimes happen, particularly on items in high demand or if a reseller customer places a bulk order before others are confirmed.
We have therefore cancelled your order, and if your card had been charged, we have already issued a full refund.
Unfortunately, we have been unable to obtain a restock date.
We apologise for the inconvenience. We never like letting our customers down, but sometimes it is unavoidable."
I was really pi**..ff (upset) by this as Amazon had them in stock but at the high price of £350 per piece.
So, I checked Amazon, and lo and behold, the Amazon listing was £350, but it was the storefront of, yeah, you guessed it, MoreCoCo.
So, they either decided they get more money from Amazon and cancelled it. Or, they have a good few CPUs in their warehouse but won't sell them to people buying from their website because they hold them for Amazon and a hundred quid more.
Absolutely disgusting.
I'll never buy from them unethical so-and-sos as long as I live.
And I advise you all not to as well because they care not a jot for their customers. Only gouging scalper prices using Amazon to the detriment of their customers.
14 octobre 2025
Avis spontané
Réponse de MoreCoCo
Thanks for sharing your experience — we’re genuinely sorry for how this situation came across and the frustration it caused. It’s absolutely not the experience we want any customer to have, and we appreciate the chance to respond.
To clarify, the issue you encountered wasn’t due to any deliberate attempt to favour one platform over another, but rather a miscommunication between Amazon's systems and ours, which unfortunately led to a listing showing the wrong specification and price. This wasn’t something we caught quickly enough, and that’s on us. The item you saw listed at a higher price on Amazon wasn’t the same spec as the one that had just gone out of stock — but we understand how, from your point of view, it looked like we simply pulled it in favour of a more expensive sale.
The cancellation email you received is a standard one used in situations where overselling occurs — particularly with fast-moving, high-demand components like the 5700X3D. Stock levels are synced between platforms, but not always in real time, especially when something sells out in minutes. In this case, your order was placed almost simultaneously with another that cleared the final available unit, and the system couldn’t reconcile it fast enough.
We know how disappointing this was, especially with the excitement of grabbing a deal and planning your build around it. We also completely get why it came across as unfair and even unethical — and for that, we’re truly sorry. That wasn’t the intention at all.
We’re taking steps to avoid this kind of confusion going forward, including clearer messaging around live stock and platform pricing, and improving how our website and marketplaces reflect availability in real time.
We know this explanation may not change your mind, but we did want to set the record straight. We never set out to mislead or prioritise one group of customers over another, and we’re sorry that’s how this experience made you feel.
Great Service, great price
Initially I didn’t receive order confirmation, but after emailing, Danny sorted this out for me super quickly and I received my order the next day. I even got a follow up email checking it was all okay which was refreshing.
Product is great, I’m super happy with it and the price was the best on the market currently so I can’t complain!
6 octobre 2025
Avis spontané
Réponse de MoreCoCo
Thanks for the brilliant review — and for your patience while we got things sorted. Sorry again about the missing order confirmation, but we’re really glad Danny was able to jump in and get everything resolved quickly. It’s also great to hear the follow-up was appreciated — we do genuinely care that everything arrives as it should.
Delighted that you’re happy with the product and the price too — that’s the balance we aim for every time. Thanks again for taking the time to share your experience!
Honestly didn’t expect standard…
Honestly didn’t expect standard delivery to feel this premium. The package showed up exactly when it said it would, perfectly packed, not a dent in sight. What really impressed me was customer support — fast, friendly, and actually helpful (a rare combo these days). It felt like someone genuinely cared about my order. If every delivery went like this, waiting for parcels would actually be fun.
7 octobre 2025
Avis spontané
Réponse de MoreCoCo
Really appreciate you taking the time to leave such a thoughtful review — this kind of feedback means a lot. We put a lot of effort into making sure orders arrive safely and on time, even with standard delivery, so it’s great to hear that stood out.
Even more so, we're glad our support team made a strong impression. Fast, friendly, and genuinely helpful is exactly what we aim for — no scripts, no runarounds, just real help from people who care.
Thanks again for your kind words. We’re here whenever you need us, and we’ll keep doing our best to make deliveries feel a little less like waiting and a bit more like something to look forward to.
Réponse de MoreCoCo
Thanks for the great feedback — really glad to hear the email response was spot on and that your order arrived quickly. We always aim to be fast and helpful, so it’s great to know we delivered on both.
Réponse de MoreCoCo
Thanks for the kind words — we really appreciate that. We believe in keeping things clear, fair, and straightforward, so it’s great to hear that came through in your experience.
Ordered on a Sunday and paid extra for…
Ordered on a Sunday and paid extra for next business day delivery. Waited in all day on the Tuesday, but product wasn't actually dispatched until the Wednesday. Courier tried to deliver on Thursday but I was out. Didn't leave it in a safe space - took it away with them. I had to go and collect (a 25 mile round trip) from the depot. Finally got my item ten days after ordering. None of the contact options on the website work - no answer on the phone and no email option either. Contact Us page is a dead link. I'd avoid, unless you're not in a rush!
31 août 2025
Avis spontané
Réponse de MoreCoCo
Thank you for taking the time to leave a review — we’re genuinely sorry for the inconvenience caused with this order. You’re absolutely right to expect a smoother experience, especially after paying for next business day delivery. In this case, we didn’t meet that expectation, and we understand how frustrating it must have been to wait in, only to deal with delays and the added hassle of a depot collection.
We’ve since been in touch directly to apologise and to try and make things right, but we also want to acknowledge the issue here publicly. The problems you faced with our Contact Us page and phone line are part of a wider website overhaul currently in progress. We know these things matter, and it’s important to us that customers can easily reach us when something isn’t right.
We appreciate your honesty and the opportunity to improve — and we’re sorry again for the trouble this caused.
Excellent customer service – went above and beyond
I had originally ordered two sets of 16GB RAM by mistake, but quickly realised I only needed one. I sent a cancellation request, and within 24 hours Stacey promptly sorted it out for me. I then asked if it was still possible to ship just one unit in time for Saturday, as I urgently needed it for work.
Stacey not only confirmed via Amazon messages but also took my call directly, ensuring the product was shipped the same day so I wouldn’t face any delays. She was professional, responsive, and genuinely went above and beyond to help.
The whole experience was smooth, reassuring, and a reminder of why I prefer sticking with sellers who value both quality and customer care. Thank you, Stacey, for outstanding service!
22 août 2025
Avis spontané
Réponse de MoreCoCo
Thanks so much for the brilliant review — it’s always great to hear when one of the team has made a real difference. Stacey will be especially pleased to know her efforts were appreciated. We understand how important timing can be, especially when it’s for work, so we’re really glad we could get everything sorted for you quickly and without stress.
It means a lot that you took the time to share your experience, and we’re pleased to have left such a positive impression. We’ll always aim to provide that level of service, and we’re here whenever you need us again. Thanks again!
Superfast delivery and good customer service
Superfast delivery and great customer service. I had pressed the camcell button in my order by mistake which took away the tracking info. However got through on the phone promptly with a polite customer service representative who sent an email with tracking link.
Top marks .
22 août 2025
Avis spontané
Réponse de MoreCoCo
Thanks for the review — really glad to hear everything arrived quickly and that our team were able to sort the tracking issue for you without any hassle. Accidental clicks happen, so we’re happy we could get it resolved promptly and keep things on track. Appreciate the kind words about the service — we’ll make sure your feedback gets passed on to the team. Top marks right back at you!
Competitive Prices, Fast Delivery, Great Customer Service, Naff Website
I was comparing prices for a new graphics card via PCPartPicker.co.uk and Morecoco's prices were very competitive. I am a bit hesitant at clicking on the random unknown websites that PCPartPicker links to, especially when prices are similar to the more well-known retailers like Scan and Overclockers, but I took an £830 punt on them anyway.
As a new customer I was given a coupon code for free next working day delivery and, sure enough, I received my item by 11:30am the next day, which is something larger retailers, such has Currys, have repeatedly failed to do for me in the past. The product is as described and I am satisfied.
I do have some constructive criticism, mostly regarding IT:
1. The website needs a lot of work. A lot of the text, links and icons are out of alignment and there's generally a lot of weird behaviour with the website overall in Google Chrome on desktop. On mobile it's even worse and is honestly barely usable.
2. Despite giving them my primary email address when making the order, the website informed me after placing the order that my confirmation email would be sent to the email address associated with my PayPal account - which is not the one I set up my Morecoco account with. I therefore had to set up a second account with my PayPal email address to be able to track my order.
3. I didn't receive a confirmation email at all to either of my email addresses.
4. The tracking on the website is not reflective of the actual status of the order. I ordered at 7:30am and the tracking page showed my order as "waiting to be processed," with another informative message saying that order processing takes place between 9am and 4pm. This status didn't change by 3pm, so I called to check if next day delivery was still happening. The very pleasant lady I spoke to told me that it had indeed been processed and that it would be despatched to the courier that evening. However, the tracking page remained in its "waiting to be processed" status when I last checked before going to bed that night and I went to sleep thinking this delivery was just not going to happen. Only upon checking this morning had it updated with the DHL tracking number, which was followed by a text from DHL confirming my delivery window.
The review still gets 5 stars on the basis that I got a competitively priced product delivered to me the next day without an excessive delivery cost (free with the coupon, but would have still only been £6.99 without), which is more than anyone other than Amazon seems to actually manage. Their customer service was also top notch, which is more important than the website not working properly.
I only bring up all of the issues I did because a website with this many (albeit small) problems does make them appear less trustworthy than they actually are and it could have easily put me off of ordering, in which case I would have missed out on what turned out to be an excellent experience. Additionally, if the order tracking was more accurate, I wouldn't have wasted Customer Services' time calling them.
Again, all minor stuff. If IT has to take a backseat because their resources are prioritising actually getting my product despatched and delivered in the time promised, they've made the right choice. I'm just concerned that I had to take a leap of faith that paid off, rather than be given confidence from the outset. They're underselling themselves with a dodgy-looking website that masks a really great online retailer whom I shall be using again in future.
14 août 2025
Avis spontané
Réponse de MoreCoCo
Thanks so much for the detailed and balanced review — really appreciate the time and thought you put into it. We're glad the order itself went smoothly, the price was competitive, and that the item arrived on time. It's great to know the experience won you over, even with some initial hesitation.
You're absolutely right about the website — and we completely agree. The current site doesn’t reflect the standard of service we’re aiming to provide, and it’s something we’ve been actively working on. We're already in the process of a full overhaul, which will address the layout issues, tracking visibility, mobile performance, and general usability. Your feedback here is incredibly helpful and mirrors much of what we’ve already identified internally.
The issue with the email going to your PayPal address and the lack of confirmation email is also something we’re looking to fix as part of the update. And we’re aware that our tracking system isn’t as clear or responsive as it needs to be — customers should never be left in doubt about whether their item has shipped, especially when next-day delivery is promised.
That said, it means a lot to hear that our team handled things well and that you’d be happy to order from us again. We’re doing our best to make sure our back-end operations are reliable and fast, but we know the front-end needs to match that. You’ve raised fair points, and they’re already being acted on.
Thanks again for giving us a shot — and for your trust. We hope that next time, the experience will be spot-on from the very first click.
First time shopping with these guys
First time shopping with these guys, delivered my product cheapest and fastest I could find certainly recommend.
Their customer service is great too.
12 août 2025
Avis spontané
Réponse de MoreCoCo
Thanks for taking the time to leave a review — really glad your first experience with us was a good one. We work hard to keep our prices competitive and our dispatch times quick, so it’s great to hear that stood out. Appreciate the recommendation, and it's especially good to know our customer service made a positive impression too. Hope we can help again in the future.
Order was cancelled as apparently it…
Order was cancelled as apparently it was out of stock. Received an email that they had refunded. Upon checking I found the item was still listed as in stock on the website however this time at a higher price. Dishonest company.
9 août 2025
Avis spontané
Réponse de MoreCoCo
Sorry to hear about your experience. If the item was showing as in stock at a different price, it may have been a listing error or a separate batch, but we completely understand how that can come across. We never aim to mislead customers and we’ll be reviewing this to make sure it’s handled more clearly in future. Apologies for the frustration caused.
There was a problem with delivery.
There was a problem with delivery of my order. Which was a problem with Royal mail. After a phone call today. Everything was quickly sorted. In a way I am very happy with. I will now be very confident buying from again.
1 août 2025
Avis spontané
Réponse de MoreCoCo
Thanks for taking the time to leave a review. Sorry again for the delivery issue, but we're glad we could get everything sorted quickly once you got in touch. Really pleased to hear you’re now confident ordering from us again — that means a lot.
Very fast delivery.
Very fast delivery.
Genuine Items.
They are very friendly,
20 juillet 2025
Avis spontané
Réponse de MoreCoCo
Thanks for the review! Really pleased to hear your order arrived quickly and that everything was genuine and spot on. We always aim to be helpful and easy to deal with, so it’s great to know that came through.
Fantastic service
Fantastic service, ordered a laptop and it arrived next day. Very easy to use website and friendly, helpful staff sorted a query I had about software. Would recommend to anyone
14 juillet 2025
Avis spontané
Réponse de MoreCoCo
Thanks for the brilliant review — really glad to hear the laptop arrived so quickly and that the team could help with your software query. We’ve worked hard to make the website simple and the support reliable, so it’s great to know that came across. Appreciate the recommendation!
What a great company such good service…
What a great company such good service and price
13 juillet 2025
Avis spontané
Réponse de MoreCoCo
Thanks for the kind words — we’re really pleased you were happy with both the service and the price. That balance is exactly what we aim for, so it’s great to hear it hit the mark.
Great service all round
Great service all round. Really helpful and knew their stuff. Will be my first port of call from now on!
11 juillet 2025
Avis spontané
Réponse de MoreCoCo
Appreciate the great feedback — we’re glad the team could help and that their knowledge made a difference. Always good to hear when we’ve made a solid impression. We’ll be ready whenever you need us again!
They kept to my expectations and…
They kept to my expectations and delivered on time.
11 juillet 2025
Avis spontané
Réponse de MoreCoCo
Thanks for the review — glad to hear we met your expectations and got everything delivered on time. That’s exactly what we aim for, so it’s good to know we’re on the right track.
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