MoreCoCo Avis 

Réponse de MoreCoCo

3 févr. 2026

Thanks for the great review — glad to hear the delivery was quick and that Stacey was able to help clear things up promptly. We’re always working to improve the order experience, and it’s good to know the support made a positive difference. Appreciate you taking the time to share your feedback!

Réponse de MoreCoCo

8 janv. 2026

We did not dispatch the item you’re referring to, and we have no record of this order being placed through our own website. This appears to relate to an attempted order placed via Amazon, which was cancelled due to a stock issue. No graphics card was shipped, and no damage was caused by us — so the claim of £980 in losses is both inaccurate and misleading.

We do understand how frustrating it is when a part doesn’t arrive on time — especially when you’re in the middle of a build for a customer. That said, our team responded to your emails, and your cancellation was processed properly. We’re also aware that several abusive messages and duplicate negative reviews have since been posted — we ask that feedback remains fair, accurate, and grounded in fact.

If you'd like to raise a legitimate issue, we’re happy to resolve it professionally — but we won’t tolerate repeated false claims.

Réponse de MoreCoCo

30 déc. 2025

Thanks for the great review — really pleased to hear Danny was able to assist quickly and keep you updated throughout. We’re glad everything arrived on time and that the product met your expectations. It’s always encouraging to hear when our customer service makes a difference. Appreciate you taking the time to share your experience!

Réponse de MoreCoCo

15 déc. 2025

Thanks for your review. While we understand that pricing errors and cancelled orders are frustrating — especially when expectations are high — it doesn’t justify abusive language or personal attacks toward our team.

To clarify the situation, the listing you ordered from was affected by a system-wide pricing issue caused by incorrect data from our distributor. This was an honest mistake, not a deliberate attempt to mislead anyone. We acknowledged the error, cancelled the affected orders, and processed full refunds. Like other reputable sellers, we have a responsibility to ensure that incorrect listings are not fulfilled at unsustainable prices.

The higher-priced listings you saw afterwards reflect new stock received at significantly different distribution costs — not the same batch or product line. We understand how it may look from the outside, but that doesn’t mean we acted in bad faith.

We’re always open to constructive criticism, and we’ve taken steps to improve our systems since this incident.

Réponse de MoreCoCo

15 déc. 2025

Thanks for the lovely review — we know that some of the reviews out there can give people pause, so we really appreciate you giving us a chance. We're glad Danny was able to reassure you and keep everything on track. Great to hear your order arrived on time and that the service made a positive impression. We'll make sure Danny sees your feedback — thanks again!

Réponse de MoreCoCo

15 déc. 2025

Thanks for the great feedback — really pleased to hear you were happy with the price, service, and speedy delivery. That’s exactly what we aim for, and we appreciate you taking the time to leave a review!

Réponse de MoreCoCo

15 déc. 2025

Thanks for the fantastic review — really glad to hear you found the website easy to use and the prices competitive. It's great that your query was handled professionally and that everything arrived on time as expected. We appreciate the vote of confidence and look forward to helping you again in the future!

Réponse de MoreCoCo

15 déc. 2025

Thanks for the great review — we’re really glad you gave us a chance, even with some initial scepticism. It’s good to hear that the team were able to confirm everything for you promptly and that the order arrived the next day as expected. We know how important clear communication and fast dispatch are, so we’re pleased it all went smoothly. Appreciate you taking the time to share your experience!

Réponse de MoreCoCo

24 nov. 2025

Thanks for the kind review — really pleased to hear communication was clear, delivery was quick, and the product met your expectations. Appreciate you taking the time to share your experience!

Réponse de MoreCoCo

24 nov. 2025

Thanks for your feedback — we’re genuinely sorry for the frustration and poor experience you’ve had. It’s clear that we didn’t handle this well, and we completely understand why you're upset.

The pricing errors on your CPU and power supply were part of a wider issue that affected multiple listings due to incorrect supplier data. That’s not an excuse — it’s a problem we’ve taken responsibility for and are actively fixing with better checks and system controls.

What’s more concerning is the lack of proper communication around your RAM order and your attempt to use the goodwill discount. You should have received a clear response, and we apologise that you were left in the dark. We aware of the issue with dropped calls and queue timeouts, and we’re in the process of moving to a better system to handle support more reliably.

You’ve been let down at several points here, and we’re truly sorry. While we may not be able to change your mind, we do appreciate you highlighting where things went wrong — it helps us make the changes we know are long overdue.

Réponse de MoreCoCo

19 nov. 2025

Thanks for the fantastic review — really glad we could step in and get things sorted quickly with DHL. Delivery issues are always frustrating, but it’s great to hear everything was resolved and your parcel arrived the next day. Delighted you're happy with the PC gaming case too! Appreciate the five-star feedback and your support.

Réponse de MoreCoCo

19 nov. 2025

We're sorry to hear about your experience and the repeated frustration it's caused — this clearly isn’t acceptable, and we understand why you're upset.

You’re right to be frustrated if orders have been cancelled due to pricing errors, and it's even worse if refunds took longer than they should have. We want to be clear: we never intentionally list incorrect prices or take payments for items we don’t intend to ship. However, there have been serious issues with how product and pricing data has been pulled from some of our distributors, and this has resulted in listings going live with incorrect information before internal checks could catch them. That’s not an excuse — it’s a failure on our part to have proper safeguards in place.

You’re also right to be concerned about refund times. Refunds should process quickly, and if there was any delay in yours, that’s something we completely take responsibility for and are actively addressing with our payments provider.

We know this isn’t the first time customers have raised this issue, and for that reason, we’ve started a full systems review and overhaul to prevent further mispricing problems and to improve how refunds and cancellations are handled.

We’re genuinely sorry for the inconvenience, disappointment, and wasted time this caused. We appreciate the feedback — even when it’s harsh — because it holds us accountable, and that’s exactly what we need right now.

Réponse de MoreCoCo

19 nov. 2025

Thank you for taking the time to share such a detailed and honest review — we understand your frustration completely, and we’re genuinely sorry for how this unfolded.

What happened with your order — and with others in a similar situation — was the result of a serious pricing issue tied to inaccurate data from one of our distributors. These incorrect prices were pushed live before being properly verified, and we hold our hands up: that should never have happened. This wasn’t a marketing ploy or a deliberate bait-and-switch, but we absolutely understand how it looks, especially when it’s not the first time we’ve had to explain this.

You're right to say that if something keeps happening, it's no longer just a one-off mistake — it's a systemic issue. And you're also right that saying "we're reviewing our processes" starts to ring hollow if people have been hearing it for a year. We take full responsibility for that and for the fact that changes have not happened fast enough to prevent repeat incidents. The experience you described — excitement over a great deal, no confirmation email, then a cancellation — is the exact opposite of how we want our service to feel. You deserve better, and so does everyone who places an order with us in good faith.

We’ve now begun a full overhaul of the backend systems that control product data, stock syncing, and pricing inputs, as well as how orders are confirmed and tracked from the moment they’re placed. These are not small changes, but we know they’re long overdue, and we’re committed to fixing this properly.

We also hear your point about trust. Offering £10 off after an experience like this doesn’t undo the frustration, and it certainly doesn’t rebuild confidence. It was meant as a goodwill gesture, but we understand that for many people, it’s not enough — especially when the updated price is still more expensive than other retailers.

We're truly sorry this was your first impression of us. It’s clear we’ve got a lot of work to do to rebuild trust, and while we don’t expect a second chance, we’re grateful you took the time to explain exactly how the experience felt from your side. We’re listening — and we’re changing.

Réponse de MoreCoCo

19 nov. 2025

Thanks for your honest and fair review — we fully accept your frustration, and you're right to expect better.

The pricing error you encountered was indeed part of a larger issue on our end. It wasn't a deliberate move or a case of passing the buck — the incorrect price came directly from a supplier feed and was unfortunately published to the site without the checks that should have caught it. That’s not an excuse, just a clear explanation of what happened, and we’ve already taken steps to prevent it from happening again.

We understand that from your side, the price wasn’t unreasonably low — especially around Black Friday, when deals are expected. That makes the cancellation all the more frustrating, and we’re sorry for how it was handled. We also take on board your point about the goodwill gesture. £10 off, manually applied, doesn’t really make up for the inconvenience, and we hear you loud and clear on that. We're reviewing how we handle these situations going forward, including whether our gestures feel fair and whether they’re even worth offering if they don’t restore trust.

You're also right about the broader issue: customers want to support smaller, independent stores — but only if the service, transparency, and reliability are there. We didn’t deliver that here, and we’re sorry. We’re working hard behind the scenes to make sure next time we do.

Réponse de MoreCoCo

19 nov. 2025

We’re sorry you feel that way. We understand that if something goes wrong with an order — especially around pricing, stock, or communication — it can leave a bad impression. But we want to be absolutely clear: we are not a scam company. We’re a registered UK business and have been trading for several years, with thousands of genuine orders fulfilled and many repeat customers who trust us.

That said, we fully acknowledge that there have been recent issues, particularly with pricing errors and how they’ve been handled. We’re actively working on fixing the systems behind these problems and improving transparency and service across the board. If there’s a specific issue you encountered, we’d like to make it right — and we’re available to help.

Thanks for taking the time to leave feedback.

Réponse de MoreCoCo

19 nov. 2025

Thank you for your honest review — we completely understand your frustration and disappointment.

The pricing error you experienced was part of a wider issue that affected several listings due to incorrect data received from one of our distributors. Unfortunately, these prices were pushed live before being verified, and for that, we are genuinely sorry. This wasn’t a marketing ploy or a tactic to generate traffic — it was a genuine mistake caused by a breakdown in our pricing controls, which we’ve since communicated openly to affected customers.

We know that when you place an order in good faith — especially at what seems like an incredible price — having it cancelled the next day feels like a bait-and-switch. That’s not who we are, and it’s certainly not how we want to be seen. We’ve been working hard behind the scenes to tighten up how our website handles supplier data, and we’re putting safeguards in place to make sure this doesn’t happen again.

Offering a discount on a future order was our way of trying to make a small gesture in what we know is a frustrating situation, but we fully accept that for many customers, it wasn’t enough to undo the disappointment. We can only apologise again, and assure you that we’ve taken this incident seriously and are making real changes because of it.

We appreciate you giving us a try, even if it didn’t go as it should have — and we're sorry that we didn't get it right.

Réponse de MoreCoCo

19 nov. 2025

We’re really sorry for the experience you’ve had — this clearly fell short of the level of service we aim to provide, and we understand your frustration completely.

Your order should have been dispatched promptly, and you should have received accurate tracking and clear updates throughout. The delay, vague replies, and incorrect tracking information are unacceptable and not reflective of how we operate under normal circumstances. We’re currently looking into what went wrong with your order specifically, as this does not meet the standards we set for communication or fulfilment.

We also want to be clear: any tracking information we send is issued directly from our system and should never be invalid or “fake” — so if incorrect details were sent, that’s a serious error, and we will be investigating how this happened.

We're genuinely sorry for the inconvenience, confusion, and lack of clear support. This is not how we want to be represented, and we appreciate you bringing the issue to light. If we haven’t already resolved this directly, we’d still like the chance to put things right — even if just to ensure a proper resolution.

Réponse de MoreCoCo

19 nov. 2025

Thanks for the great review — really pleased to hear Danny was able to help and that the redelivery went smoothly. Always good when everything lines up as expected, and we’re glad Royal Mail delivered on time too. Happy to hear you're enjoying the product, and it's great you were able to get the driver sorted easily through the Xerox site. Appreciate you taking the time to share your experience!

Réponse de MoreCoCo

7 nov. 2025

Thanks for the fantastic review — we’re really pleased to hear everything from delivery speed to packaging and aftercare met your expectations. Post-purchase support is something we take seriously, so it's great to know that stood out. Appreciate the recommendation and your trust in us!

Réponse de MoreCoCo

7 nov. 2025

Thanks for your feedback — we’re genuinely sorry for the frustration and disappointment caused in this situation.

We want to be completely transparent: the original listing for the ASUS TUF Gaming Z790-PLUS motherboard was shown as in stock due to a delay in system updates. In reality, the unit had just sold out around the time your order was placed. As soon as this was identified, the order was cancelled and a full refund was issued, with an explanation sent immediately.

The higher-priced listing you saw afterwards reflects a separate batch of stock, not the same item from your original order. Pricing can fluctuate depending on distribution costs, supply levels, and sourcing — but we completely understand how this came across, and we admit that without context, it looks unfair.

We don’t use misleading tactics or cancel orders to chase higher margins. That’s not how we operate. We’re actively working to improve how live stock is displayed across our website and marketplaces to prevent this kind of confusion going forward.

We know this explanation doesn’t change your experience, but we do want to set the record straight. We’re sorry for the inconvenience caused, and we appreciate you raising this — it helps us keep improving.