iKoustic Soundproofing Avis 

These guys are just beyond brilliant! Experts in the field and willing to help no matter how many times we called up! Thanks to them we have a beautiful sound proofed studio without paying 1000’s! Highly recommend

Have been buying various items from ikoustic’s for my soundproofing jobs for a while now, never had an issue and always get a friendly phone call to discuss the project I’m working on. Would highly recommend them

a really easy transaction. great communication and service. delivered as promised. thank you

Brilliant service . Great product. Thank you

very good customer service, thank you

Bought sound insulation from this company. They were able to source what I needed when others couldn't. Was also great to talk to Laura who offered advice on pipe sound insulation and directed me to a product i didn't know existed.

We bought 12 RW3 packs and they were delivered on time. Great communication, a pleasure to deal with, thanks very much!

We are frankly disappointed about the sound insulation work that the IKoustic installers Jon Wright of silenttreatmentsoundproofing.co.uk. On appointing him for the job, he gave assurances that air borne noise would be vastly reduced with the appropriate materials and the system fitted correctly. Unfortunately, the results were anything but, and they themselves did acknowledge the inferior outcome on the second room. Despite the clear chasm between promise and reality, they have shown little willingness to fix the problem at their expense or otherwise accept their failure to deliver and provide fair compensation. Adding insult to injury, they refuse to provide certification of the materials used which, being important info for fire and safety reasons, it is also the customer’s right to know, especially after having paid a sum that was not cheap by any standards. This comes to confirm out suspicion that, instead of the high-quality specifications promised, they must have used inferior materials. That would not be too surprising judging by the poor and hasty finish that has left clear marks of stripes on the ceiling on the second room. In sum, I would recommend that you stay away from them if you expect a professional and responsible trader.
Please be careful with the supplier of insulation systems Rick Parsons of IKoustic who strongly recommended him to us in the first instance. They have just dismissed our complaint and taken their side all along. He mentioned how pleasant it was working with Jon and the good reviews he received from other customers. I asked where the reviews were posted as I couldn’t find any information on the website. He replied to us that they were on Trustpilot IKoustic pointing out at one back on July 2021. Unfortunately, I was unable to find this good review.
Rick also dismissed our complaint and had taken their side all along. He suggested installing acoustic insulation on the walls claiming that the problem was with the ‘flanking’ noise instead without having visited the site and assessing the ceiling. This appears to be in contradiction with the response and advice he himself gave to the review posted by Hanna Clayton on this website on 10 March 2014.
I have not bought any product or service directly from IKoustic but I believe I purchased the product indirectly from Jon Wright from Silent Treatment. However, I can’t comment on this because he is not willing to provide any information about the materials he installed in both rooms.
An independent acoustic audit could not possibly check the quality of the materials and whether they are properly fitted (that is, without opening holes on the ceiling).
I confirm this review is accurate.

Prompt delivery, good product & service. Excellent advice provided. I purchased the 'MuteMat USP 625-17 ' to put under the pump for the bathroom shower and taps so that the pump noise would be reduced. It has reduced the noise and product seems good.

Amazingly helpful every time I got out of my depth on what must have been a very small project on their scale! To always have someone pick up the phone and sound knowledgeable and interested was a tonic.

Very helpful and knowledgeable team, a great service

The help given from the team was above and beyond. Laura dealt with the order and made sure delivery was sorted correctly as I have width restrictions. When it came to product knowledge regarding a sound studio build, these are the people and the business I would recommend.

Thank you for all your help.

Aaron
LEGGWORKMUSIC

Very difficult to give a positive review. The item we ordered was excellent couldn't fault it but had several calls over a couple of days, trying to sell me "better stuff" which I feel delayed the delivery. Ordered on Tuesday for a confirmed Friday delivery arrived the following Tuesday. Communication was good they did at least ring us to say the item wouldn't come in time but doesn't help when they ring at 12.30pm and you've already wasted a morning waiting for the delivery with no time to organise the afternoon.

Very good service and communication on the delivery.

helpful customer service and expert advice on the phone

Excellent service. Called me next day to confirm the order and I didn't forget anything. Great service

Great sound proofing recommendations and super fast and efficient. Highly recommend!