The materials themselves are great but they are not good when it comes to install. The company organised a subcontractor to fit the material which was great only they've damaged my neighbours wall in... Voir plus
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Very efficient from start to finish. Raj was extremely helpful and took the time to patiently answer all my questions. The delivery was prompt and friendly, exactly as promised. Will definitely use ag... Voir plus
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Ordering on the website was very easy an simple. Very helpful staff on the telephone. Quantity of materials delivered was exactly right. Fitting instructions easy to follow. Delivery was 2 days early... Voir plus
L'entreprise a répondu
From start to finish, an absolutely fantastic service. It was a pleasure dealing with iKoustic and will definitely use again and recommend to others based on such a good experience. Ryan, thank you fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Consultant en acoustique
- aussi dans
- Consultant en construction
- Fournisseur de caoutchouc mousse
- Fournisseur de matériaux de construction
- Fournisseur de produits de gypse
- Fournisseur de produits en caoutchouc
- Magasin de matériaux d'isolation
- Magasin de materiaux de construction
- Maintenance immobilière
Écrit par l'entreprise
iKoustic specialise in providing Sound Insulation and Absorption Solutions to reduce the impact of Noise on those around you. We have a wide range of products for Walls, Floors and Ceilings to choose from. We supply products for self install or can provide a full installation service. Give us a call and we can discuss your Noise Issue?
Coordonnées de contact
Unit 4/5 Erivan Park, Sandbeck Way, LS22 7DN, Wetherby, Royaume-Uni
- 07772777787
- rick.parsons@ikoustic.com
- ikoustic.co.uk
4,5
Excellent
574 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very helpful team
Very helpful team, they helped me choose the right amount of each elements for the job.
9 avril 2022
Réponse de iKoustic Soundproofing
Hello and thanks George.
We really appreciate you taking the time to post iKoustic a review. Its great to read your feedback.
Kind regards
Rick
Good efficient service
Good efficient service, quick response to calls, helpful advice on installation and products, fast delivery arrangements made and actioned. very happy with the service given
6 avril 2022
Réponse de iKoustic Soundproofing
Thanks Allan, what a great positive review to read this morning. We really appreciate your kind comments.
Regards
Rick
quickly delivered and a great product
5 avril 2022
Réponse de iKoustic Soundproofing
Cheers Jeremy, we really appreciate you taking the trouble to provide the feedback. Delighted we were able to help.
Kind regards
Rick
Réponse de iKoustic Soundproofing
Hello and thanks for posting us a review Marc.
Your thoughts and comments are important to us and we always take note of our customers feedback and comments.
We certainly take the comments about pricing onboard.
That said and in response, I would like to explain some of the background. that there are a number of factors impacting the prices here. Let's deal with the easy one first. As you state correctly, our product prices for Tecsound are very competitive, certainly with the two products you purchased, we are the lowest in the UK for these two specific product lines.
As you will have noticed by now, they are very heavy products and at 44kg for 1 roll, they cannot be sent with a regular courier. This means we offer a half pallet rate to try to mitigate the costs where we can. A Half pallet rate covers from 50kg to 500kg.
This means that your pallet was certainly at the bottom end of this scale. Additionally with the current and dramatic hike in fuel/delivery pricing our ongoing attempts to keep prices competitive is a bit like pushing water uphill at the moment.
I hope this helps with understanding our position but if you would like to speak about it further, I am happy to follow up?
Kind regards
Rick
Web site was clear
Web site was clear
Once the order was in i was fully informed of delivery times.
Great service all round
21 mars 2022
Réponse de iKoustic Soundproofing
Thanks for taking the time and trouble to post iKoustic such a positive review Nick. Much appreciated for sure. The team always get a buzz from the postive feedback!
Kind regards
Rick
Most items damaged…
The items were packaged on the pallet very well but most of the sheets where damaged. One was spilt in half. Which most have been done before transported. Packaged very well with corners protected.
Weren’t very impressed.
19 mars 2022
Réponse de iKoustic Soundproofing
Hello Ashley,
Thanks for taking the time to post iKoustic a review.
I was extremely disappointed to read about your experience and sincerely apologise for any disruption it may have cuased you. As you will note, from the vast majority of customer reviews, this is a very rare occurrence. We work hard to protect the materials during shipment but inevitably some will get damaged in transit given the nature of the product. I appreciate from my team that you are checking to see if you have any images of the damage and will forward them if you can find any. I also appreciate that you have worked around the damage and now finished the work.
One of the team will remain in contact to ensure you are comfortable with the outcome.
Kind regards
Rick
Very polite and efficient
8 mars 2022
Réponse de iKoustic Soundproofing
Hello Terry, thanks for posting iKoustic such a positive review. We appreciate you taking the time to do that. It really helps new customers form an opinion and to evaluate who to choose as a supplier.
Kind regards
Rick
Great service and super-quick delivery
Great service and super-quick delivery. Very helpful.
7 mars 2022
Réponse de iKoustic Soundproofing
Hello and thanks Gordon for posting iKoustic a fabulous 5 star!
Much appreciated
Kind regards
Rick
Réponse de iKoustic Soundproofing
Thanks for the special message Jason! Much appreciated. Rick
Nice simple delivery with a decent chap who helped !!
Ordered 400kg's of TecSound. All delivered to exactly where I wanted - well within a few mm... This was over compressed Hoggin ... in the wet !! Good lads !
25 février 2022
Réponse de iKoustic Soundproofing
Hello Paul and thanks for posting iKoustic such a positive review. It really helps potential customers decide if their investment is in safe hands.
Kind regards,
Rick
Great products
Great products, extremely helpful and generous with their time. You can tell they really believe in their products!
25 février 2022
Réponse de iKoustic Soundproofing
Thanks to the construction Pals for taking the time to post a fabulous review fro iKoustic!
Cheers, Rick
Good prompt service
16 février 2022
Réponse de iKoustic Soundproofing
Cheers Toby! We really appreciate you sharing your experience with us..
Kind regards
Rick
Great company amazing systems
So we have noisy neighbours for 5 years. Tried moving but didn't work out. Fitted Tecsound system to adjoining wall in lounge and now the noise is very muffled from them, at least 75% less. We are thrilled. Ikoustic sent the perfect quantities of everything and was all on time and undamaged. Heavily recommend to all
13 février 2022
Avis spontané
Réponse de iKoustic Soundproofing
Hello and thanks Tony! What a 5 Star review. We really appreciate your sharing your experience...
Kind regards
Rick
Slightly lacking clarity that ‘2-3…
Slightly lacking clarity that ‘2-3 days’ delivery actually means ‘3 working days’.
Other than that, good communications and product at expected…
A distinctly average 3/5
12 février 2022
Réponse de iKoustic Soundproofing
Hello and thanks very much for posting your review.
I am really sorry that the delivery speed was not as indicated. It was an oversight. I will be adjusting the wording appropriately later today. I will also ask my colleague who spoke with you and organised your order to contact you personally about this.
Thanks again.
Kind regards
Rick
All done very easily with good advise
11 février 2022
Réponse de iKoustic Soundproofing
Cheers and thanks Kevin for sharing your experience and comments with iKoustic. We appreciate it for sure! Kind regards
Rick
Great company with great ethics
Great company. After we placed our order, they called to make sure what we bought would do trick. We had overbought for the job needed so they reduced our order to suit and refunded the difference super quick and without fuss. Great ethics for a company, would highly recommend an dwe will be using them again
9 février 2022
Réponse de iKoustic Soundproofing
Hello and thanks for the generous words Carl, We really appreciate you taking the time to share them.
Kind regards
Rick
Knowledgeable and efficient
The team at iKoustic were very helpful with all my acoustic questions. Once we had everything selected, the ordering process was quick and efficient. I would happily recommend this site for your acoustic needs.
3 février 2022
Réponse de iKoustic Soundproofing
Thanks very much indeed for sharing your thoughts and kind comments. They are really appreciated.
Kind regards
Rick
got a set of mute pads to go under my…
got a set of mute pads to go under my smart turbo trainer for cycling, this is used in the spare room upstairs in the house wooden floor carpeted. Prior to install their was considerable noise downstairs due to vibration and sonic noise from peddling on the trainer, to the point upsetting other family members. After fitting these pads under the stand of the trainer and front wheel of the bike the noise has dramatically reduced as has all vibration, this has not just helped noise throughout the house and disturbance to others but smoothed out the ride feel for myself during use. I have tried various other products but these are the only thing that has worked.
The pads are adjustable and highly durable, I expect them to last for years. Well worth the cost.
They also came with free advice on how best to set up and use them, something not always supplied.
24 janvier 2022
Avis spontané
Réponse de iKoustic Soundproofing
Thanks Tina, We really appreciate you taking the time to share your thoughts with iKoustic and other prospective customers. We too are very excited by this new product and look forward to hearing what other folks have to share too.
Kind regards
Rick
Mute mat 2
A medium sized order of mute mat 2 tiles.
The order arrived on time and was well packaged. The individual tiles look to be well made and as described. All the tiles were however covered in dust, one looked to have been dropped in the mud before shipping and several tiles had minor gouges on the blue foam. All of this is disappointing and irritating but I don’t expect it to impact the performance of the tiles, I just have to clean them all.
15 janvier 2022
Réponse de iKoustic Soundproofing
Hello and thanks for taking the trouble to share your experience with iKoustic. I am so sorry to read that our MuteMats were delivered to you dusty/muddy. We take such observations very seriously. I can assure you that they certainly do not leave our warehouse in that condition. I would appreciate seing any images you may have of the MuteMat's that would help in my investigation. I can then come back and share the findings with you? I will email you seperately with my details.
Kind regards,
Rick
very helpful got just what i needed…
very helpful got just what i needed they even carried it out to my car !
(it was very heavy)
18 décembre 2021
Réponse de iKoustic Soundproofing
Hi Hilary, thank you for taking the trouble to post iKoustic a review. Delighted that we could help! Have a fabulous seasonal break...
Kind regards
Rick
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