Illumicrate Avis 181

Absolutely amazed! The customer service was excellent. The books arrived in perfect condition, carefully and individually packaged. I’m extremely happy with my purchase and very grateful. Highly recommended!
THANK YOU ❤️
⭐⭐⭐⭐⭐

I highly recommend Illumicrate. Their books are gorgeous, and I wish to congratulate their responsive customer service. I had a problem with my delivery, and they quickly found a satisfactory solution and resolved my issue.

I had an amazing experience with Illumicrate customer service, specifically Hannah. I reached out because I realized I might have accidentally subscribed twice and was worried I was going to keep getting duplicate shipments. Hannah responded quickly, looked into it right away, explained exactly what had happened, and immediately cancelled the duplicate subscription so I would not have any future double renewals.

She was kind, clear, helpful, and made the whole situation completely stress-free. What could have been a frustrating mistake on my end turned into a really positive customer service experience. She even gave me the option to return the duplicate book for a refund, which I appreciated.

Illumicrate already does an incredible job with their boxes and books, but service like this is what makes me feel even better about supporting them. Hannah was fantastic, and this was truly some of the best customer service I’ve received. Five stars all the way.

Absolutely amazing customer service! I’ve been a subscriber for a year, and the first time I have an issue, it was solved immediately. Shout out to Rowan who is excellent at his job!

Great customer service! Rowan was able to quickly respond to me and update my mailing address.

Great Customer Service! I had an issue that was caused by my own fault with address/emails and the customer service team in Illumicrate dealt with it in a kind manner and helped resolve my issue, despite me being super late to their deadlines! It truly made my day and I thank the team for this

The customer service at Illumicrate is by far one of THE best I have ever experienced at any company!! You can really tell that they truly care and always trying to help to the best of their ability. They are so quick to reach back to me and will remember to reach out again even if it's been awhile! Really appreciate them and I've always had such a positive experience with this company! Highly recommend purchasing from IC!!

Rowan was great, he helped me with everything.
Thank you so much

Products are fab - customer service even better! 5* review for Rowan, who sent such speedy reply and helped me with my follow up query without a hitch - can’t get better customer care than that. Very easy to communicate with and solved my issue without trouble, definitely recommend (especially when the issue was of my own creating!). Thanks again!

I love the quality of these books, and look forward to the special edition announcements.

Also, their customer service has always been great! They've helped me several times w/ orders, account questions and even making sure I'm ordering from the right shop (saves on shipping!). Loïs especially just recently helped me through several things - thank you again! :)

I have had this subscription for a while and have no plans to let it go.

Illumicrate is my favorite book box - they have so many options, their shop and early access sales are easy to navigate, and every book is beautiful. They pack the books well and I’ve never had any issues. The customer service is fantastic too - responsive and so helpful and patient!

Illumicrate is a very reliable company with wonderful nice and quick customer service. One of my books arrived damaged and I received a replacement without any hazzle within a few weeks!

I love the beautiful books, but what’s even more amazing is their customer service. I needed help with shipping an order and Rowan on their team was so fast and competent and kind. I love Illumicrate!

The March book Aicha was FANTASTIC! I hadn’t heard of this publication before opening the book of the month and was instantly hooked from page 1. It was such a treat to read such a different kind of mythology retelling and it was a beautiful, emotional, and captivating experience. I just want to give all the accolades to the team for integrating this book into this year’s monthly subscription.
Illumicrate is a fantastic subscription and always wows with their choices!

I have had such wonderful experiences purchasing from illumicrate and am lucky enough to be a subscriber to both their afterlight and illumicrate box. They have amazing (and diverse!) picks, incredible art, fun merch and the most genuinely kind customer service. They go above and beyond when talking to their customers and it shows! Thank you so much for your consistency and kindness. Much love from Australia!

Orders always work well and quick and customer support is helpful and replies fast. Never had any issues with them :)

Absolutely 5* experience.
I ordered a couple of books from Illumicrate (for the first time) recently, during their opening of the archives, as they had an edition of a book I very much wanted. The parcel was packed and shipped out very promptly, but upon arrival I discovered that there was an error with my order; the second book I'd purchased (on a bit of a whim, it was reduced and I thought "why not?") was missing, and in its place was a different book within the same genre. I contacted support, offering to ship the incorrect book back to them and requesting a way to rearrange shipping of the correct book, and not only did their customer service respond extremely quickly (within the day) to tell me that my replacement was shipped, they also allowed me to keep the book I had been sent by mistake, requesting in return only further photographs of the boxes I'd received (and the packing label) to help them track down what went wrong in the warehouse.

Each book I've received from them so far has been a piece of art in its own right, with beautiful and thoughtfully designed covers and packaged well enough to arrive in pristine condition, and their customer service is, in my view, second to none and extremely customer-friendly in a way we don't often see in the modern day.

Incredible customer service and products! I absolutely love my books, and to have such great customer service on top is always so refreshing ☺️

I wish they'd put a disclaimer on their website that 90% of their books are LGBT. The book subscriptions are a surprise, so you can't look up beforehand if they are. But literally every book I've received from my three! subscriptions were LGBT, and even one horror book was so extremely woke, with the author going off about politics in the first few chapters, that I had to end it. In fact, I've ended all my subscriptions. If you're part of the LGBT community and prefer to read books in that category, then the subscriptions are great for you. But selling these subscriptions without stating that all the books are in that category, is just very unfair to me. The company should disclose this.

Absolutely brilliant company. Illumicrate produce a lovely range of subscription book boxes with high quality special edition hardbacks. They have not lost the personal touch as a company - I forgot to skip my box for the month, contacted them and within 24 hours received a lovely reply and a resolution! I cannot fault them, and being able to skip 6 books a year is reasonable, allowing me to keep my subscription as it is well worth the money thanks to the flexibility over the months when I am not interested or have too many pre orders. Thank you!