Illumiflow Avis 

Customer service was excellent. I ordered a replacement battery for the 272 Pro Laser cap but I was sent a different one. Customer service got back to me immediately and said the one they sent would work as well. Then they sent me a USB-A to USB-C cable to charge the new battery without me asking.

First, the people are friendly. They sell a great product, but are willing to go the extra mile should there be an issue. It seems they always are thinking of the customer's viewpoint when doing customer service. I have been a customer for about 6 years now, and I have found that they stand behind their products, and they honor their two year warranty, it's not just a sales pitch.

The 312 Dual cap works very well. I use it everyday and see my hair stops shredding. The customer service team is wonderful very responsive helping me with my orders and sending the part replacement. I am so glad I have made the purchase through it was an expensive one.

Very quick and helpful team. Grateful for the assistance. Made it easy to get help.

I was relucant to spend the money on the device, but was losing the battle to save my hair so I bit the bullet and got one after many hours of research. I have had the device for more than 4 years now. My bald patch in back is gone and no receding hairline!. I am impressed with my results- so is my wife:) I am just as impressed with their customer service. I had a battery issue a couple years ago. I got a next day response and a new battery shipped out within days-free! It's great to have a drug free way to keep my head of hair into my 70's.

I am so disappointed in your company I ordered over 2 weeks ago so called i emailed after about 8 days. I received an email about 2 days later trying to find out what is going on the response I received was that they are waiting on a shipment for more product. After about 3 days nothing so I sent an email that I wanted to cancel now they are telling me its going to take 10 days for refund. No apology nothing just received an email they canceled my order I hope other people don't have to go through this. This is how you get bad reviews I should of been compensated and maybe I would of waited maybe an upgrade or 2 or 300 off nothing very disappointed

I have had laser caps before and this one is the worst. Within a month the rubber gasket around the hat came loose. I have had mulitple issues with the power cord and battery and the device is only about 2 years old. Get a Capillus or Kiier, forget Illumiflow

First I want to be clear, I did not use this product. I want to comment on the pictures. I can not accept the before and after pics. Most of the after pics are from a different angle, different distance and/or the lighting is not the same as the "before" pic. I would not buy for those reasons and the comments here.

Bad unreliable product. 1 month in and the molding that keeps the plastic insert in the cap starting coming undone. 6 months in and having issues with the battery and sensor. I used that Cappilus for years with no issues

Cappello a 272 led (651€) arrivato strettissimo, mi chiedono di pagare la differenza (350€) per averne uno più grande , tutto a spese mie (60€), arriva il cappello piu grande ma non si accende nemmeno, la.batteria non funzioma. Per me è una truffa , oltre 1000 euro buttati (1061€)! Non comprate da queste persone, non rispondono nemmeno alle mail.

Just ordered the 272 cap from them, should arrive between 6-18 days (I’ll update review on delivery and results). The checkout process went really smooth. However, I already have some reservations when it comes to the company since I have only accidentally typed an e-mail address I am only using for serios things in the box (with the “Contact me for marketing purposes” box unticked) and then replaced that e-mail with the one I use for online purchases. I am also always declining all additional cookies and …guess what? Two hours after placing my order and receiving the confirmation for the e-mail I wanted to use, I’ve got two e-mails on the one that was only visible on their website for less than 30seconds. So yeah, I think I may have just threw out the window over £600